I've worked jobs all my life which require me to PAY ATTENTION to what people say and get the details correct. I expect other to extend the same level of professionalism and listen to what I'm telling them. Apparently this is no longer particularly important to much of the working population. I give you these examples, all from the past month.
I recently slide off the road and hit a dead tree with our Equinox. The impact was hard enough to activate the seat belt pre-tensioner, which is a small explosive charge, but was not hard enough (thank goodness) to blow the airbags. I told the GEICO insurance adjuster on the phone and in person that the belt tensioner was activated and there was an issue with the airbag system. He did not put either in his estimate.
When the Equinox made it to the body shop a week later, I told the shop estimate writer the exact story I told the GEICO guy. Three rounds of added repair estimated later my SUV is supposed to be done. I call the day after it was to be ready and am told, lo and behold, they discovered the seat belt pre-tensioner had deployed and they airbag computer was fried! DUH- I told both the adjuster and the shop writer.
Next, I call my Dr. to ask them to send in new scripts form my insulin to CVS Caremark. I told them I had a week left. A couple days later, I call back and ask about the script and they have no record of my calling. So, I explain what I need, the nurse pulls up my info and submits the script. Two more days, and I get an email from CVS stating they can't process my script because they need an authorization form from the DR. Another call to the Dr. and I explain it all again and tell them about the PA form. Thursday I get another notice about needing the Dr. to fax the PA to CVS, so I stop at the office in person, go through the whole shebang again. This morning, I get a text message from CVS that they are still holding the script until the Dr. submits the form. Call the Dr. again this morning, they are "looking into it" and I have to pick -up a sample to tide me over. Yikes never had these problems with them until their new crop of under 30 nurses and assistants took over.
Example three, from Friday. The wife and I went out to eat dinner. The waitress gets the side dishes on my wife's chicken dinner completely wrong. She ordered home fries with chicken gravy and cottage cheese in place of a salad. She got french fries with no gravy and applesauce!
Example four, from Saturday. We went to our favorite diner to eat lunch. The waitress got my wife's order just fine, but mine was a complete screw-up. I ordered a half pound burger done medium well on a pretzel roll with lettuce, tomato, Swiss cheese and sauteed onions. Side order was homemade chips and a salad with Italian dressing. What do I get? A 1/3 lb burger on a Kaiser roll with lettuce, tomato,Swiss, raw onion and mayonnaise, french fries as the side and ranch dressing on the salad! I ask if I got someone else order, but no, that's what the waitress wrote down.
Darn, I know I still speak plain English, so is there a secret wink or something I'm missing. End of rant
I recently slide off the road and hit a dead tree with our Equinox. The impact was hard enough to activate the seat belt pre-tensioner, which is a small explosive charge, but was not hard enough (thank goodness) to blow the airbags. I told the GEICO insurance adjuster on the phone and in person that the belt tensioner was activated and there was an issue with the airbag system. He did not put either in his estimate.
When the Equinox made it to the body shop a week later, I told the shop estimate writer the exact story I told the GEICO guy. Three rounds of added repair estimated later my SUV is supposed to be done. I call the day after it was to be ready and am told, lo and behold, they discovered the seat belt pre-tensioner had deployed and they airbag computer was fried! DUH- I told both the adjuster and the shop writer.
Next, I call my Dr. to ask them to send in new scripts form my insulin to CVS Caremark. I told them I had a week left. A couple days later, I call back and ask about the script and they have no record of my calling. So, I explain what I need, the nurse pulls up my info and submits the script. Two more days, and I get an email from CVS stating they can't process my script because they need an authorization form from the DR. Another call to the Dr. and I explain it all again and tell them about the PA form. Thursday I get another notice about needing the Dr. to fax the PA to CVS, so I stop at the office in person, go through the whole shebang again. This morning, I get a text message from CVS that they are still holding the script until the Dr. submits the form. Call the Dr. again this morning, they are "looking into it" and I have to pick -up a sample to tide me over. Yikes never had these problems with them until their new crop of under 30 nurses and assistants took over.
Example three, from Friday. The wife and I went out to eat dinner. The waitress gets the side dishes on my wife's chicken dinner completely wrong. She ordered home fries with chicken gravy and cottage cheese in place of a salad. She got french fries with no gravy and applesauce!
Example four, from Saturday. We went to our favorite diner to eat lunch. The waitress got my wife's order just fine, but mine was a complete screw-up. I ordered a half pound burger done medium well on a pretzel roll with lettuce, tomato, Swiss cheese and sauteed onions. Side order was homemade chips and a salad with Italian dressing. What do I get? A 1/3 lb burger on a Kaiser roll with lettuce, tomato,Swiss, raw onion and mayonnaise, french fries as the side and ranch dressing on the salad! I ask if I got someone else order, but no, that's what the waitress wrote down.
Darn, I know I still speak plain English, so is there a secret wink or something I'm missing. End of rant
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