I am an insulin dependent type II diabetic and have been with my Doctor's practice for well over twenty years. Everybody at the practice has always been great, nurses, physicians assistants, nurse practitioners etc. The doctors are still very good however, recently several nurses and their longest serving PA left the practice either due to retirement or moving to greener pastures. The replacements are, well in a word-incompetent.
My insurance will pay for 90 day supplies of maintenance drugs, including insulin, as long as I use CVS or their mail order branch CVS Caremark. January first, due to some new Federal mumbo jumbo, all my standing prescriptions were cancelled. I take several medications other than insulin too. I went into the doctors office with a typed sheet of all the medications, the doses and the quantity needed for a 90 day script and an RN said she would order the new scripts. This is where the fun started.
I go to the CVS to pick up several filled scripts. All the scripts were 30 day supply instead of 90!! So I call the doctors office and get a different nurse. I explain the whole thing again. She says she will re-do all the scripts. A month goes by and all the pills I take are now on 90 day scripts, except she didn't put down any refills!! My insulin was changed from vials to pens, and the number of pens is just 30% of the amount I need for three months! Back on the phone to the doctors office.
Try number three resulted in the a script for 90 days with the correct amount of insulin-except it was for Humilog. My plan only covers Novolog-the insulin I'd been on for several years. Ugh. Another call to the office.
Try number four. I Facebook Messenger contacted the head doctors wife, whom I went to school with and explained all the problems. She had the practice manager call me the next day. I go over everything and she promised to get it straightened out.
A week later, I get a mail order package of Novolog vials. Great, except their pharmacist removed the insulin does needed to cover my sliding scale! Just enough for 90 days base dose! So I run out of vials in about 65 days. I called the practice manager again. Apparently CVS ignores sliding scale calculations. So, we work out a new script with the doses adjusted to cover base does and worst case sliding scale. She electronically sends the script asking that the previous script be terminated. I figure all is well.
NOPE, I put in for my refills last week. I get the email that my order is being processed. Then yesterday I get an email saying my script can't be filled because the physician has denied it! So I call CVS. Seems they cancelled and removed the NEW correct Novolog script and left the old one in the system, which needed doctors approval for refills. Well, of course my doctors office said no to that script. Another call to the doctors office.
Today's call. The practice manager is on vacation. Nursing assistant pulls up my file and the only Novolog script showing is the one for pens which is only a 22 day supply-if I have no sliding scale. So, I'm nearly out of insulin, can't even refill the 22 day script yet and the doctors office will "look into it" and call me!
My insurance will pay for 90 day supplies of maintenance drugs, including insulin, as long as I use CVS or their mail order branch CVS Caremark. January first, due to some new Federal mumbo jumbo, all my standing prescriptions were cancelled. I take several medications other than insulin too. I went into the doctors office with a typed sheet of all the medications, the doses and the quantity needed for a 90 day script and an RN said she would order the new scripts. This is where the fun started.
I go to the CVS to pick up several filled scripts. All the scripts were 30 day supply instead of 90!! So I call the doctors office and get a different nurse. I explain the whole thing again. She says she will re-do all the scripts. A month goes by and all the pills I take are now on 90 day scripts, except she didn't put down any refills!! My insulin was changed from vials to pens, and the number of pens is just 30% of the amount I need for three months! Back on the phone to the doctors office.
Try number three resulted in the a script for 90 days with the correct amount of insulin-except it was for Humilog. My plan only covers Novolog-the insulin I'd been on for several years. Ugh. Another call to the office.
Try number four. I Facebook Messenger contacted the head doctors wife, whom I went to school with and explained all the problems. She had the practice manager call me the next day. I go over everything and she promised to get it straightened out.
A week later, I get a mail order package of Novolog vials. Great, except their pharmacist removed the insulin does needed to cover my sliding scale! Just enough for 90 days base dose! So I run out of vials in about 65 days. I called the practice manager again. Apparently CVS ignores sliding scale calculations. So, we work out a new script with the doses adjusted to cover base does and worst case sliding scale. She electronically sends the script asking that the previous script be terminated. I figure all is well.
NOPE, I put in for my refills last week. I get the email that my order is being processed. Then yesterday I get an email saying my script can't be filled because the physician has denied it! So I call CVS. Seems they cancelled and removed the NEW correct Novolog script and left the old one in the system, which needed doctors approval for refills. Well, of course my doctors office said no to that script. Another call to the doctors office.
Today's call. The practice manager is on vacation. Nursing assistant pulls up my file and the only Novolog script showing is the one for pens which is only a 22 day supply-if I have no sliding scale. So, I'm nearly out of insulin, can't even refill the 22 day script yet and the doctors office will "look into it" and call me!
