The staff at the store in Johnstown, PA was always rude and completely uninterested in helping anybody except their high roller buddies who were dumb enough to spend $$$$$ per year there. We had issues every time we visited the store.
When my wife was still fishing, we asked multiple employees for help with items in the rod & reel section. They kept telling us the representative for that department had been paged. Finally I got disgusted and went to the gun counter where there were several employees around a guy in an Armani suit. I bluntly interrupted them and asked if any of them were from the fishing department. Two were. They said they would be over "when they were done looking at vacation photos" (guy in the suit).
My wife and I left. I emailed corporate regarding the incident. The store manager called and left a rude message on my cell phone saying he didn't appreciate my contacting corporate over a "minor inconvenience".
Several months later we went in the store on the first day of a major ammo sale, early in the day too. Funny NONE of the ammo in the flyer was out for purchase. I had to wait in line at the gun counter nearly 20 minutes just to ask where the sale ammo was. Well, it was still in the tractor trailer behind the store and he wasn't sure when it would be unloaded and stocked. I drove 35 miles to get there. So, I decided to look at some used handguns so the trip wasn't a total waste. After examining just two guns, I asked to see a third. Guy says " Look, are you going to finger up every gun I have in the case!"
I told him to bleep himself and left.
I emailed corporate again, mainly to complain about the "ammo is still in the truck" story. I get a call from the store manager who was the rude idiot who made the finger up the gun comment. Let's just say our conversation didn't go well and I emailed corporate the results of the call. The manager then called my house at least twice a day for a week while I was at work, leaving a message to call him immediately. I never did, and I never went into another Gander Mountain store.