chiefbob81
US Veteran
What are you going to do with it? I might like to buy it if cheap enough. I would love to disassemble and try to diagnose the problem.
At my wit's end: 500 Mag Performance Center
- Thread starter Zombie John
- Start date
Have you had a gunsmith look at it at all ? If it were me, I would take it down to my guy at the gun club I belong to and have him take a look. Can't hurt just to see what he says about it. You never know with these things. Good luck to you.
I would send it back, and send a letter to Smith and a copy to the parent company. If it is not right, don't trade it and hang it on somebody else
HamHands
Member
OP, its time you demand that S&W ponied up for a new gun from inventory. S&W cannot fix this one be adamant about that and you'll get a new serial numbered replacement. And the fact it is a replacement; it can be sent and insured to your front door.
I've had fantastic customer service with S&W and Springfield. I don't believe there is any other manufacturer(s) in this business that is as stand up as S&W and Springfield. S&W owes you a new gun. Get your new S&W500 OP. Call and speak with a manager. Be calm/respectful (as I'm sure you are), and tell them everything that has went on and let them see the documentation on their end. It's time S&W replaced this Revo and closed the file.
It should carry up on all cylinders, so that needs to be addressed. As for the POA, issue, does it shoot to POA with the open sights?
OP
Zombie John
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It does. With two scopes and different mounts and different ammo, it shoots about 3" low with elevation maxed out. When I first put the scope on the gun and shot, the bullet went into the roots of the tree I hung my target on. It was about 2 or 3 foot low.
I sent them the gun and they tested it with open sights and said it shot fine. Sent it back to me.
I called S&W and asked if they wanted me to send the gun again with my scope attached. They said no.
I asked how shooting it open sights tested for my issue. The rep didn't know. I said that the problem was most likely in the rail on the barrel. I asked if they checked that. He said no. So I asked again how they tested my issue of accuracy when scoped even though they didn't shoot it with a scope or check to see if my rail was milled correctly.
He asked if it was "a Smith and Wesson scope." I said it wasn't. He then said I needed to take it up with Nikon or Bushnell since those were the scopes I used when the gun shot low.
I'm gonna have to agree with S&W on the scope part. In my limited experience, the scope base and/or mount is the issue. I've had trouble even with rifles trying to find the correct height, etc. for the mount to get a scope to shoot to POA . . .
OP
Zombie John
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I called yesterday and told them the lock up was off again after 9 shots.
They told me to send it in again.
I told them I didn't really want to do that. I said I'd already sent it in twice.
The rep paused for a while and said, "Well what do you want ME to do about it?"
At that point, I got mad. I said, "Well if you can't offer me an exchange or a refund or SOMETHING then there's nothing else TO do."
I wrote a message and sent it to their customer service website.
From the tone of their reps on the phone, I doubt I hear anything back from them.
I'll keep you posted.
gman51
Member
There is no way I would shoot that monster 500 with it being out of timing. Talk about possibility of some lead getting slung back at you!
I would really push S&W for a replacement gun. Sent back 3rd time they should replace it. That's to expensive of a gun to just let it become a junk shelf gun. S&W can have that junk back till they fix or replace it.
I would really push S&W for a replacement gun. Sent back 3rd time they should replace it. That's to expensive of a gun to just let it become a junk shelf gun. S&W can have that junk back till they fix or replace it.
OP
Zombie John
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Scopes are tricky, I'll give them that. You're dealing with multiple components from different manufacturers.
But when I tried multiple rings on multiple scopes and the only constant was the gun and it always shot to the same low point of impact?
In that case, I feel that I ruled out the other possibilities.
The mount/base you mention is built into the barrel of my gun. It's part of the Performance Center options.
I know, but the scope doesn't sit directly on the rail. There's an interface, with rings, etc, and heights and angles vary, and that's what I was referring to . . .
Yep, Zombie John is a braver man than I, to be dropping the hammer on a 500 that isn't right.
You wont get a replacement gun for an out of time gun that can be corrected. You wont get a replacement gun because your scope does not align with your POI. Rings and scope are suspect here and the factory has nothing to do with that if they are not S&W items. Send it back for the timing repair. Be sure you have proper rings, center the scope back to mechanical zero and sight it in at 25 yards before you venture further. Tell the forum what rings and scope you are using with a pic if possible. Nobody here knows your knowledge base or abilities. A handgun, especially a 500 is a very hard gun to master for a novice.
Two times back to the factory for a complicated issue is not abnormal. The rep on the phone can't do anything more than arrange payment for your shipping.
Send it back again, with a detailed letter of what you want looked at.
Unless they find a serious issue, they are not going to offer a new gun. But the gunsmith looks only at the item you detail. I've sent guns back five and six times before magic happened, and they found the issues.
Send it back again, with a detailed letter of what you want looked at.
Unless they find a serious issue, they are not going to offer a new gun. But the gunsmith looks only at the item you detail. I've sent guns back five and six times before magic happened, and they found the issues.
OP
Zombie John
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Yes. As said in my OP, I shimmed the scope and was able to make it work. Cut up a Coke can and used that in between the rings and scope.
That was also before I noticed it was out of time.
OP
Zombie John
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I understand that no one here knows me. That does make internet troubleshooting frustrating sometimes.
Scopes used were Bushnell Trophy Handgun 2-6x32 and Nikon Force XR 2.5-8x28. Rings used were basic Weaver rings and three Nikon S-Series rings.
All ****s were from a rest at anywhere from 20 to 60 yards.
All combinations ended up with the Nikon and Bushnell scopes printing 1" or so patterns right on top of each other.
All patterns started out 2-3' low until walked up to within 2-3" of point of aim. That was when both scopes ran out of elevation.
OP
Zombie John
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YouTube
Here's the video that got me to looking at mine to see if it was in time or not.
Before I sent it in, mine was like this guy's gun. Out of time even with no drag on the cylinder.
After I got the gun back, it locked up every time even with some drag on the cylinder.
After shooting 9 times, my gun is again like the guys gun in this video, but this time some drag is required to make it happen.
If you tell me I'm overreacting, I'll be happy.
Here's the video that got me to looking at mine to see if it was in time or not.
Before I sent it in, mine was like this guy's gun. Out of time even with no drag on the cylinder.
After I got the gun back, it locked up every time even with some drag on the cylinder.
After shooting 9 times, my gun is again like the guys gun in this video, but this time some drag is required to make it happen.
If you tell me I'm overreacting, I'll be happy.
Dale53
Member
Zombie;
Over the years, I have seen both rifles and revolvers have problems with POI when using scopes. A good number of years ago, I discovered Burris Signature Rings. The rings have offset inserts that allow you to zero properly in spite of scope, mount, platform incompatibilities. I have NEVER had those rings fail to solve the problem. They are not terribly expensive, either.
Just be sure to get the correct model for your particular mount and you are “good to go”. All Burris dealers should have those rings. Get a set of extra inserts because they have differing amounts of offset.
Signature Rings™ | Burris Optics
Good luck and do NOT loose hope - those rings will solve your scope problem.
Dale53
Over the years, I have seen both rifles and revolvers have problems with POI when using scopes. A good number of years ago, I discovered Burris Signature Rings. The rings have offset inserts that allow you to zero properly in spite of scope, mount, platform incompatibilities. I have NEVER had those rings fail to solve the problem. They are not terribly expensive, either.
Just be sure to get the correct model for your particular mount and you are “good to go”. All Burris dealers should have those rings. Get a set of extra inserts because they have differing amounts of offset.
Signature Rings™ | Burris Optics
Good luck and do NOT loose hope - those rings will solve your scope problem.
Dale53
OP
Zombie John
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They don't look like they fit picatinny rails. I guess I could buy a mount that those fit to go on my rail.
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