Kudos for Lee Precision 8-)

[HorizontalMike]

I bought my Lee Classic Turret Press several years ago, when funds were tight and I just needed to "...just get by..." Since then, I have been able to afford more/better equipment, however, I have never really needed anything "better" other than adding an adjustable charge bar to my Auto-Disc Pro powder dispenser and adding a RCBS 505 scale. I continually can get all my handgun loads within +-0.1gr consistently with the Auto-Disc Pro. I trickle my Rem .222 reloads, but that is a different story all together .

THAT SAID, I had a brainfart when pouring my powder hopper back into the powder storage bottle. While re-capping the powder bottle, my turret with dies and the Auto-Disc Pro attached, rolled off my work bench toward the floor. I stuck my leg out to break the fall (aka minimize damage), but ended up breaking the powder hopper off at the neck... Angered at myself, I called Lee Precision to re-order the correct part...

I was then informed that the needed part was FREE! All I had to do was pay shipping.

THANK YOU LEE PRECISION! I know there are numerous "higher" quality companies out there, but when it comes down to service Lee is tops, IMO.

 

[ajensen]

I am in complete agreement with you regarding the customer support at Lee Precision.
Years and years ago (20+), I purchased a used Lee Loadmaster after using a single stage for several years.
Being new to the progressive world, I contacted Lee Precision and asked if I could send my Loadmaster back to them for inspection and replacement of any defective or broken parts. They said send it back.
I did and when they returned it, they listed several parts that they replaced and at the bottom was a note that said No Charge and enjoy my new Loadmaster.
Great people to deal with.

 

[SMSgt]

Good customer service breeds customer loyalty.

And bad service has the opposite effect, which some companies never learn.

 

[johngalt]

Reloading equipment manufacturers as a group seem to really be a class act. LEE, Hornady, Dillon, RCBS all seem to have stellar customer service. It is especially refreshing nowadays, when every other business has cut it back to almost nonexistent.

 

[ArchAngelCD]

Reloading equipment manufacturers as a group seem to really be a class act. LEE, Hornady, Dillon, RCBS all seem to have stellar customer service. It is especially refreshing nowadays, when every other business has cut it back to almost nonexistent.

I agree, as a group they do seem to be great.

I have found shooters, fishermen and reloaders to be the friendliest people anywhere.

 

[littleriver1]

I finally broke down and ordered the new primer feeder the smaller on came with out a plunger so I called and was sent the missing part with no questions asked. I also once needed a decaping pin and ordered one and was informed it was free except shipping. Got to love it.

 

[BC38]

I bought my Lee Classic Turret Press several years ago, when funds were tight and I just needed to "...just get by..." Since then, I have been able to afford more/better equipment, however, I have never really needed anything "better" other than adding an adjustable charge bar to my Auto-Disc Pro powder dispenser and adding a RCBS 505 scale. I continually can get all my handgun loads within +-0.1gr consistently with the Auto-Disc Pro. I trickle my Rem .222 reloads, but that is a different story all together .

THAT SAID, I had a brainfart when pouring my powder hopper back into the powder storage bottle. While re-capping the powder bottle, my turret with dies and the Auto-Disc Pro attached, rolled off my work bench toward the floor. I stuck my leg out to break the fall (aka minimize damage), but ended up breaking the powder hopper off at the neck... Angered at myself, I called Lee Precision to re-order the correct part...

I was then informed that the needed part was FREE! All I had to do was pay shipping.

THANK YOU LEE PRECISION! I know there are numerous "higher" quality companies out there, but when it comes down to service Lee is tops, IMO.

Yup. As I understand it that is true for just about any replaceable part - but only one time for each item. If you need a second replacement you have to pay for it. That's still a mighty generous parts policy IMO...

 

[Wee Hooker]

and you get to talk to the nice lady in CS without going through a drawn out phone tree!

 

[joeintexas]

I agree, Lee's customer service is top notch, as is RCBS. Only two I have used for CS. I know a lot of folks talk down on Lee equipment but I have loaded 9mm, 40 s&w, 45 acp, 38 sp, 357 mag, 308 and 222 Rem with no problems at all. Works for me.

 

[HorizontalMike]

BIG GRINs...

Less than 48hr later and I have my replacement powder hopper part from LEE!

All the way from Wisconsin to Texas. zoom...