Years ago, shortly after I got married, I drove my wife to an oral surgeon for a preliminary exam for an extraction. She had a referral from her regular dentist, we were about an hour from home.
After the exam, before we left the office the receptionist/office manager told us in no uncertain terms when we showed up for the procedure we needed to have a check with us for our insurance co-pay or there would be no procedure. I was a bit insulted but kept my mouth shut.
The day of the procedure the waiting room was quite crowded. While waiting for my wife I had a chance to listen to the receptionist in action with other people, there was much discussion about money in a loud voice. She really p—-ed me off the way she treated a National Guardsmen looking to get his teeth in order so he could go overseas on active duty. Everyone in the waiting room was privy to the conversation, she really embarrassed the poor guy and there was no need of it.
The following week we went back for a follow up appointment. When we checked in the receptionist informed us we were due a refund because the insurance paid more than the predetermination of benefits.
After my wife had been seen by the dentist and we were ready to leave I went to the receptionist and told her I'd like the refund now. She responded that it would be mailed to us. Now it was my turn, I told her that she was very direct telling us we had better have a check for the balance when we showed up for the procedure, I had sat there and listened to how she mistreated other people about finances, in particular the soldier trying to go on active duty overseas. She told me the dentist was busy and couldn't sign a check. I responded I had plenty of time and I'd wait right here at the window, if need be I'd call a cop to sort things out. The volume of my voice matched and sometimes exceeded hers, may have got a little salty at times too, I was angry.
We got our check. The waiting room was full, when we left I made eye contact with a few and got smiles and a couple of nods.
Bullies come in all shapes and sizes.
Kevin G
After the exam, before we left the office the receptionist/office manager told us in no uncertain terms when we showed up for the procedure we needed to have a check with us for our insurance co-pay or there would be no procedure. I was a bit insulted but kept my mouth shut.
The day of the procedure the waiting room was quite crowded. While waiting for my wife I had a chance to listen to the receptionist in action with other people, there was much discussion about money in a loud voice. She really p—-ed me off the way she treated a National Guardsmen looking to get his teeth in order so he could go overseas on active duty. Everyone in the waiting room was privy to the conversation, she really embarrassed the poor guy and there was no need of it.
The following week we went back for a follow up appointment. When we checked in the receptionist informed us we were due a refund because the insurance paid more than the predetermination of benefits.
After my wife had been seen by the dentist and we were ready to leave I went to the receptionist and told her I'd like the refund now. She responded that it would be mailed to us. Now it was my turn, I told her that she was very direct telling us we had better have a check for the balance when we showed up for the procedure, I had sat there and listened to how she mistreated other people about finances, in particular the soldier trying to go on active duty overseas. She told me the dentist was busy and couldn't sign a check. I responded I had plenty of time and I'd wait right here at the window, if need be I'd call a cop to sort things out. The volume of my voice matched and sometimes exceeded hers, may have got a little salty at times too, I was angry.
We got our check. The waiting room was full, when we left I made eye contact with a few and got smiles and a couple of nods.
Bullies come in all shapes and sizes.
Kevin G
