M&P 2.0 Cracked Frame

[jbtrucker]

The only crack I found was older thread on M&P forum , frame cracked between the pin and takedown lever

 

[StephenWhoDat]

With TRICH009 being noticeably absent from this forum since his FIRST & ONLY post ever, and considering that his complaint with S&W seems very unusual and contrary to S&W's business practices, I think we need to take a deep breath and consider that this entire complaint may be a complete fabrication ! ! !

I think you're right. Almost sounds like Russian collusion!

 

[SchemaEnigma]

With TRICH009 being noticeably absent from this forum since his FIRST & ONLY post ever, and considering that his complaint with S&W seems very unusual and contrary to S&W's business practices, I think we need to take a deep breath and consider that this entire complaint may be a complete fabrication ! ! !

I agree.

First, a claim of a "known problem" that no one knows about or can find evidence of, and

Second, a claim regarding S&W warranty service and general customer service that is contrary to experiences of other owners.

It is either a complete fabrication or the OP is withholding key facts. Given his claim of a "known problem" that doesn't seem to exist, I'm leaning toward, as you say, a complete fabrication.

 

[Rastoff]

OK, I didn't want to say this yesterday to give it a chance to be real. However, after a day and 22 replies, I suspect this is just another troll post.

 

[Tiribulus]

Tell this to S&W. Have they stated in writing their opinion? If not get it in writing. It is odd because S&W usually just fixes or replaces guns without question.

I think you may have mistaken me for the OP sir.

I'm not actually. I was just wondering about some of the details of this fella's story.

 

[southchatham]

I think you may have mistaken me for the OP sir.

I'm not actually. I was just wondering about some of the details of this fellas story.

Your right, I did. Sorry.

 

[Tiribulus]

Your right, I did. Sorry.

Oh no apology necessary

 

[Echo40]

I didn't want to be too hasty, but now that it has been over 72 hours without a word from the TC, I'm confident that this is just another drive-by...

Threads like this are so frustrating because on occasion they become the basis of unsubstantiated rumors which persist for years afterwards.

Case in point, I recently purchased an M&P40 Shield, which I was initially hesitant to purchase due to persistent rumors of M&P40 Shields being prone to catastrophic failure, (i.e. KABOOMs) but fortunately as someone who once held aspirations of a career in the field of investigative journalism, I have a habit of conducting research to verify such things, and long story short, it turned out to be a load of unsubstantiated nonsense which stemmed from a few drive-by threads posted across multiple forums between the years of 2014-2016. All of which were posted by fly-by-night accounts which rarely even had posts counts in the double digits, never provided any proof whatsoever to back up their claims, all appeared to be variations of the same exact story, and didn't even stick with it until the resolution of their dubious reports.
Only one of them seemed even vaguely plausible, and it was the very first of its kind, with actual pics of the damaged Shield, (albeit extremely blurry, low-res pics which made the alleged cracks in the frame difficult to verify) in which the TC blamed the catastrophic failure on overcharged factory loaded ammo rather than the firearm. Still, he didn't bother to see it through until its resolution, although he claimed that he was working with S&W and the ammo manufacturer to get his firearm replaced.

The point is, these threads get posted quite often for who knows what reason, and often play out the same exact way, so nowadays I'm more apt to doubt these sorts of threads. If the TC ever comes back, (which I doubt) then hopefully he'll bring at least something along as proof like a pic of the alleged cracked frame.

 

[Eric300]

Amen to that, brother!

 

[LCC]

Smith returning to the sender an under warranty cracked handgun with a 'not our problem' statement, choosing to create that level of liability vs. replacing the weapon they turn out by the tens of thousands? Where's my hip waders....

 

[CBStuard]

Did I miss a post or did the OP drop this here and disappear?

 

[Rastoff]

I didn't want to be too hasty, but now that it has been over 72 hours without a word from the TC, I'm confident that this is just another drive-by...

I suspected this from day one, but wanted to give the benefit of the doubt. Alas, I fear you're correct.

It's beyond unlikely that S&W would return a broken gun regardless of why it was damaged.

 

[presspics]

Speaking of cracked frames, this gives me a chance to **** on Walther USA. I had a Walther PPQ and one day I noticed a crack in the frame ( I believe that I still have it kicking around here somewhere). I emailed Walter USA with pictures. They responded that there is nothing they can do for me. They said that frames cannot be repaired and that they don't replace them. I emailed back and said that I wanted to speak to someone higher up the chain. I got a reply from the Customer Service Manager. He reiterated the policy. I said that every other maker of polymer guns replace frames all the time. He replied that they wouldn't. I asked if I could send it in for them to look at. He replied that there was no need to because they will not repair or replace the frame regardless. I offered to pay for a new frame. He replied that payment wasn't the problem. It was their policy NOT to replace frames. He closed that email with "Make sure you dispose of the firearm properly"

Thankfully, I knew of another Walther Importer named "Earl's Repair Service". I emailed him asking about the frame. He answered back that he had plenty of PPQ frames in stock but since the gun wasn't imported by him that I would have to pay for the frame. I gave him my credit card. He charged me $143 for a new frame shipped to my FFL.

Thank God for Earl... but I will never buy another Walther product, Walther USA sucks!!

 

[Echo40]

Would you by any chance still have any pics of this cracked PPQ frame? Because much like this report regarding an M&P, your story goes against what Walther's Legendary Lifetime Warranty states, not to mention stories I've heard from folks regarding their experiences dealing with Walther Arms USA.

I don't play favorites, so my policy is the same regardless of brand. Also, context is important, how precisely did the frame become cracked? Were you firing overpressure ammunition out of it?

Honestly, anyone can say; "My [insert make/model firearm here] broke and [insert company here] won't replace it!" So you kind of have to back up such accusations with some form of evidence.

 

[presspics]

Hopefully this works.. It's a bit beat up now because it's been in my tool box for a few years.

 

[Saudade]

Hopefully this works.. It's a bit beat up now because it's been in my tool box for a few years.

PPQ crack - Album on Imgur

PPQ crack - Album on Imgur

Is that the one you bought used?

 

[presspics]

That is the old frame with the crack.

 

[Saudade]

That is the old frame with the crack.

I mean didn't you buy that PPQ used? or am I reading the wrong presspics post in the Walther forums?

 

[presspics]

I mean didn't you buy that PPQ used? or am I reading the wrong presspics post in the Walther forums?

You are correct. I bought the gun used. That's why I offered to pay for the frame replacement.

 

[Rastoff]

They said that frames cannot be repaired and that they don't replace them.

Definitely a strange occurrence because it does indeed tell a different story than the warranty would suggest.

You are correct. I bought the gun used. That's why I offered to pay for the frame replacement.

In fact you shouldn't have needed to pay for it as it's covered under the warranty, if you're the original owner or not.

LEGENDARY LIFETIME WARRANTY – www.waltherarms.com