Bought a NEW 629 Deluxe...does this look new to you?

For me it looks like a display model that have been handled and probably shot with. Look at the front sight, it looks like the red part have been repaired to cover some damage.

What is that in the bolt notch in the third picture. Did you put something in frame to show up the numbers looks really dark, dirty.
This is unfortunately how many new guns look like that are shipped from the factory.
 
Received a positive reply from the seller today:

I took a look at your photos and I am sorry to see that you recieved your firearm like this. We absolutely do not shoot our firearms. We sell them new from the manufacture and we just recieved this from our manufacture on the 9th of April.

I do not have any more of these to exchange with you but I can offer you a 150.00 discount on the firearm to keep it and have it cleaned up. Otherwise, I can send a label to your dealer and process a full refund when it comes back.

Please let me know what you'd like to do.


Now to decide what to do.

Rob
 
If I call S&W about it, I wonder what they would say? Maybe they'll take it back in for a checkup and cleanup.

Rob
 
Regardless of whether it's been shot, it certainly shows signs of extensive handling. I would perform the same of functional checks you would on a used revolver (which frankly is a good idea even on one where "factory newness" is not in dispute).

If some fool has been bogarting it, the yoke could be slightly sprung, which could cause stickiness opening and closing the cylinder (and also account for the pronounced turn line).
 
Received a positive reply from the seller today:

I took a look at your photos and I am sorry to see that you recieved your firearm like this. We absolutely do not shoot our firearms. We sell them new from the manufacture and we just recieved this from our manufacture on the 9th of April.

I do not have any more of these to exchange with you but I can offer you a 150.00 discount on the firearm to keep it and have it cleaned up. Otherwise, I can send a label to your dealer and process a full refund when it comes back.

Please let me know what you'd like to do.


Now to decide what to do.

Rob
I think this is a reasonable offer ,sounds like good people to deal with .
I fully believe the revolver pictured is a new gun , I don't think the factory spends a lot of time polishing anymore
The breech face shows no recoil marks that I can see
You can polish the gun yourself if the half done finish is bothering you
I know I would be breaking out the mag polish and enjoying the ownership of another fine 44
 
This is just terrible. It brings back bad, and very recent memories of nausea for me. I know how you must be feeling because the same thing happened to me, from a major seller on GB too. I however did not need any second opinions about the guns condition, not insulting you for asking, not at all, this gun was just so bad that I knew it was going back. This seller however did not seem at all surprised that I didnt want it and was not going to keep it. For $1250 it was just unacceptable, literally.
If I were you I'd send it straight back and deal with someone else. There are good people out there. The guy I bought the replacement from understated his 686's condition in a huge way, I felt very fortunate to have found him.
Your gun is not new.
 
Will you be in it for less than $1k after his $150 refund? If so you are probably in it correctly for 2021 pricing.
 
I think this is a reasonable offer ,sounds like good people to deal with .
I fully believe the revolver pictured is a new gun , I don't think the factory spends a lot of time polishing anymore
The breech face shows no recoil marks that I can see
You can polish the gun yourself if the half done finish is bothering you
I know I would be breaking out the mag polish and enjoying the ownership of another fine 44

Ditto.

I had seen enough S&W stainless steel revolvers that look like that to believe it is in new condition. It seems like they don't make much effort to get all of the parts to match in appearance.

You could take the discount and then use the money towards having the gun hard chromed. This way you would have the ultimate in rust protection and have everything match in color.
 
You have made your decision and I hope S&W clean it up for you, they can make it look like new if they want to. I could never sell that item as new even if I received it from the distributor that way, it would have gone back. Unfortunately it is 4/2021 and I am sure you paid more than $700, I realize they are hard to come by, but I would not be able to keep it. I hope S&W fixes the cosmetics and inspects the entire gun and corrects any problems. I had a NIB 629 that was perfect cosmetically, but I could not hit a target with a 3 ft X 4 FT backer at 25 yards off a rest with my match loads. S&W took it back, turned out the barrel placment wass drilled off center. They sent me a new gun, with a performance center action job. Wish you the best. Be Safe,
 
Received a positive reply from the seller today:

I took a look at your photos and I am sorry to see that you recieved your firearm like this. We absolutely do not shoot our firearms. We sell them new from the manufacture and we just recieved this from our manufacture on the 9th of April.

I do not have any more of these to exchange with you but I can offer you a 150.00 discount on the firearm to keep it and have it cleaned up. Otherwise, I can send a label to your dealer and process a full refund when it comes back.

Please let me know what you'd like to do.


Now to decide what to do.

Rob

I would take the $150.00 discount. If it doesn't shoot right, you can always have it fixed under warranty. But I bet it shoots just fine.
 
I've seen that reddish coloring like in the bottom pic on several of the last new Smiths that I've handled this year . Not sure what it is .
 
I've seen that reddish coloring like in the bottom pic on several of the last new Smiths that I've handled this year . Not sure what it is .

Could that be residue from laser engraving the model number and SN? And wasn't cleaned up?

As I said, I did take the partial refund...asked for and got $200 off. As soon as I bring it home from the dealer after the stupid background check period, it is going back to S&W for an overhaul.

Rob
 
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