I have to vent, sorry... LG (Life's not Good!)......Update and final resolve post #84

[JJEH]

Okay, I think of myself as a pretty reasonable person. Impatient, direct, sometimes harsh.... but still reasonable and fair.

I recently got a brand new LG washer/dryer set. It was time to be replaced since the old washer stopped working properly. And Jessica likes this new, fancy technology stuff.

We got the set 2 weeks ago. A week after, the washer stopped working and showed an error code. I did the whole reset procedure as outlined in the manual. It didn't work. The washer has wi-fi and an online troubleshoot through their app. Didn't work.

Today, a week after calling the hotline, the technician came, looked at it, tightened some connections and ran a test program. It worked. Yay. He said if the error code comes back to call the hotline again. It did come up and I did call, perhaps 10min after the technician left. But now my clothes is wet...

I explained the situation on the hotline (apparently yelling representative while the robot is talking gets you quicker to a rep...?!), and the guy said he'll text the technician. Good.
10min after that the CSR calls me, saying the ticket is already closed and the tech won't come out without an open ticket. Then re-open it I said, it's the same issue. No can do the CSR said. Okay, create a new one... whatever. The soonest repair date in in 5 days.

Now I'm upset and raising my voice. The tech just left, he's still got to be within city limits. CSR asked me what my preferred repair date is, I say today 05/05/21! The CSR said he'll put ASAP in the work order.

So I'm done. I said for LG to come here, pick up both units and give me a refund. CSR gave me their options that would qualify for a return/replacement of the item. Of course ours doesn't qualify. Okay, ASAP it is...

So as of right now we paid $1,900 for a washer/dryer set. I could use the washer exactly 1 week. Now I'm waiting a week and a half for service/repair.

Our old Amana washer/dryer was a dent & ding sale, we paid $1,000 for the set. The dryer lasted approximately 8 years and the washing machine lasted 10 years!

I understand there are faulty products. I understand it's a long way from the factory into my laundry room with plenty of opportunities for something bad to happen.

What I don't understand is the lengthy wait time for service/repair. What I don't understand is that the washer was barely loaded to half of its listed capacity. If your product is that sensitive and fragile and if your techs are so busy running around all day/night to fix people's appliances, then maybe you have a lousy product?!

That's it for now...

 

[Jessie]

See what happens when you computerize things?
Our LG frig had a motherboard go bad, twice. Somebody came and fixed it.
They told me it was past it’s warranty. I said it first broke inside the warranty and you haven’t fixed it yet. I was shocked that they agreed and it’s been fine for a couple years since.
Fingers crossed

 

[Bekeart]

New and Improved - NOT!

Many years ago an old gunsmith commented about recent "improvements" to a brand of pistol which will not be mentioned here.

One of these day they will improve then so much that they will not even work at the factory door!

 

[TX-Dennis]

Whirlpool or one of the other brands produced by the same company (Kitchenaid, Hotpoint, Amana, Maytag) are the most reliable appliances. LG seems to be the worst. Samsung is not too far ahead of LG in reliability.

My Whirlpool washer quit due to a leaking seal at nearly 7 years old. It was one of the electronic touchpad versions. No problems with the electronics. Only the seal. The leaking seal damaged the bearings in the motor. It was going to cost nearly as much to repair as a new one, so I replaced it. The dryer I bought with it is still going strong at 8 years of age. The washer I bought to replace it with was the only one they had in stock at the time. Another Whirlpool, but much larger capacity.

My wife is quite short, and she has difficulty reaching the bottom of the newer washer. It's funny to watch her using tongs to reach the clothing in the bottom of the unit. She always asks me why I had to buy the biggest one. Well, I wanted one right away, and it was the only one actually in stock at the time that I could bring home that day without waiting a week or more for delivery.

 

[THE PILGRIM]

What Dennis said.
A while back My old 20? Year old washer gave it up.
Went down to Lowe’s, looked around.
Got a lower end Whirlpool, it ain’t missed a beat!

 

[JJEH]

That's just great.... you think you upgrade but in all reality you just shot yourself in the foot.

 

[Waxster60]

Sorry to hear about your experience so far. We have had several similar washers over the years - the manufacturer doesn't seem to matter. The computer boards seem to have a very short life expectancy and are very costly to replace. Washers are the only appliance for which we buy an extended warranty - pays for itself on the first inevitable service call.

After several service calls for the same recurring issue while under warranty, we too, were fed up. A quick google search revealed a likely manufacturing defect for which a class action situ had been filed. One quick letter with documentation to the appliance store's general manger fixed the problem. He called with apologies, had us pick out a top line model as a replacement, no additional cost to us, then delivered the new, hauled away the lemon, and that was that. If you have not yet done so, contacting the store GM with your documented experience may get a favorable response.

Don't know about Texas, but Maine has very strong consumer protection laws through the state attorney general's office to deal with such events when the vendor is not responsive to items going belly up during their expected lifespan. If the store does not respond to the first approach, see what Texas offers in this regard.

Finally if all else fails, local media often has an "investigative team" that just loves to publicize these type of encounters. A followup note to the store suggesting this may be your next step will likely get a response - no shop welcomes or can afford bad press. There's also social media, too...

Good luck!

 

[wheelgun28]

LG
Literally Garbage

We have had them a while now but, one new computer in the washer, new pump and some other thing I forget. The dryer just received new rollers and a belt.

I avoid Korean products

 

[Delta Expatriate]

A few years ago, I bought a portable ac made by the manufacturer noted in the original post. It did not cool. I complained, and the service tech could not get it to work. It took numerous calls, and much patience and waiting to get them to honor their warranty. I eventually had to send it back and finally got my refund. It was a very frustrating and time-consuming process, and I do not plan to purchase any of their products again. I replaced the portable ac with a window unit, which I should have done to start with (that was my first, and very likely last, portable ac).


I concur with the other recommendations concerning Whirlpool.
.

 

[16thVACav]

I've had an LG washer for three years and an LG dryer for a year. No problems whatsoever.

The top four high efficiency top loading washers rated by Consumer Reports are LGs, followed by three Samsungs.

Sounds like you got a lemon.

 

[luvsmiths]

It was about 1968, and my mother got a brand new Whirlpool washer- No dryer. Dad couldn't afford one on a teachers pay. Clothes got hung on the line outside in the summer, and downstairs in the winter.
It worked pretty well. I did the last load of clothes in it right before I sold the house....

In 2017. No joke.

 

[JohnRippert]

ETA: Fixed the year, as there was 2 possible years to choose from. Still a good run so far.

I just looked up the Maytag date codes for our washer. September 1995. Still going strong. We also have a Kenmore gas dryer that they picked up the same place they got the washer. I have replaced a thermal link once and a drive belt once.

 

[chief38]

Sorry to hear about your appliance troubles! After a disappointing and frustrating experience with Korean brands such as Samsung and LG, we were told by the Samsung repairmen that Whirlpool appliances are great and about the best around these days. We bought some even my wife (hard on washers and dryers) hasn't harmed them in over 12 years. So far still going strong! If you do get your money back, you should try Whirlpool and stick to the keep it simple rule. Stay away from electronics, computers, etc. as much as possible and stay with basic time proven controls.

 

[raljr1]

Our LG washer lasted 3 years....mother board went...tried a replacement...no go...called a local nin LG service guy. He said dont fix it they are junk....bought a maytag....dryer ok so far


$3500 samsung refrigerator....ice make froze up. Melted some parts trying to defrost it....ordered a new improved replacement ice module....$700...it freezes up faster than the old one...

We were in lowes looking at appliances for a flip house....samsung rep says special deals...i say give my my $700 back for a junk ice maker..and please include a hair dryer with all future samsung refrigerators....cause you need it every week.

Robert

 

[gregintenn]

I can’t get past “the washer has wi-fi”. Sorry.

 

[muddocktor]

I can’t get past “the washer has wi-fi”. Sorry.

Me too, Greg. What the heck does a washer need wifi for? So it can coordinate with the dryer on when to do clothes or something?

 

[s&wchad]

A few dependability stories...
We bought a LG large screen LED TV about 4 years ago, because the Mrs. wanted a smart TV to watch movies. It gave up the ghost after 2 years. It was out of warranty and they basically told us it wasn’t worth servicing. I’ve been done with LG ever since then.

We bought a Sony big screen back in 2008, so the Mrs. could watch the Red Wings win the Stanley Cup and actually see the puck! That TV is still going strong.

We got a Whirlpool heavy duty washer and dryer when we were married in 93. After about 25 years, the rheostats on the washer control panel went bad. I could have replaced the panel for about $175, but the Mrs. wanted a new high-tech low water use Whirlpool Cabrio Platinum. When they delivered the new washer, the tech’s looked at our old machine and told us not to expect 25 years out of the new one. Luck we bought the extended warranty: It’s already needed servicing. I’ve replace the thermal fuses on the old Whirlpool dryer a few times, but it’s still going strong after 28 years!

We also got an Amana refrigerator with a bottom freezer when we were married. It’s still working fine after all this time and the only thing I’ve had to do to it is replace an occasional lightbulb.

 

[Funflyer]

Just wait until your new LG washer starts to clunking. Mine did when it was only one month old. Repair guy replaced the suspension rods and again started clunking a month later. I ended up fixing it myself and it's been quiet going on a year now.

That was the short version of my LG experience. If I were to tell you about the entire fiasco, this reply would be longer than the OP. Next time I need a washer it's going to be a Speed-Queen.

 

[lihpster]

The last time my parents needed laundry equipment my mother bought the simplest, most mechanical, (as opposed to electronics) washer and dryer she could find. Whirlpool. That was about '85. As of yesterday, still going strong.

 

[JJEH]

I can’t get past “the washer has wi-fi”. Sorry.

Me too, Greg. What the heck does a washer need wifi for? So it can coordinate with the dryer on when to do clothes or something?

Me neither. But my wife likes new technology, so I bought it.

Anyway, they have an app and you can diagnose, check status, start, stop, request service, etc from your phone...

So I called Lowe's earlier today to see what my options are. I'm awaiting a call back... perhaps they can swap it for a new one. I'll keep you posted.