Whether that feed ramp works correctly now or not, it is not common for a ramp to look like that. I believe that is out of spec.
To fix it properly will require either re-cutting it or grinding on it. That could change dimensions which then could make it unreliable. This is a warranty issue. Just because it works now does not mean that it will still work in the future or with all ammo types.
As to mags dropping free, I believe the correct factory set up is for empty mags to drop clear of the grip. Half-partial to fully loaded mags should stay in the gun. Dropping a loaded mag when you did not intend to do so (accidental mag release) is no bueno.
If you want a loaded mag out of the gun, strip it and drop it, or retain it. Your decision. If you don’t want it out of the gun, but for some reason it is not fully seated, Tap/Rack.
Double stack mags that expand slightly outward when loaded but are slightly thinner when empty do this when in a properly sized grip.
While there are numerous different dogmatic malfunction clearance dances specified for different types of malfunctions, KISS. Ultimately, you must get a new cartridge in the chamber.
Obvious stove pipe? Lock slide to the rear, bump mag, roll pistol to right and dump problem. Release slide to reload.
All others? Remove and stow mag; roll pistol to right and rack 3x; reload with different mag. If that doesn’t fix it, your gun is likely broken. Go to Plan C.