I’m a big believer that we as a gun owning and carrying community are all better off if we create new happy, satisfied first time gun owners. That generally requires the prospective new gun owner end up with a gun that actually needs their needs.
In that regard I have intervened in the past when said new gun owner describes a well thought out need and a gun store staff person then tries to sell or up sell something that doesn’t meet that need at all, when there are much better options available right there in the store.
It can usually be done tactfully by striking up a conversation with the prospective new gun owner, who usually already has red flags waving in his or her brain as what they are being sold feels a bit off to them. Once my opinion is invited, who am I to refuse?
From that point it’s a process of not directly contradicting the store staff but rather getting the person state their requirements, and preferences, and asking some cla,rifling questions, the answers to which then lead to some different gun options.
In many cases, I’ve had the store staff themselves start asking me questions about the pros and cons of various of handgun options for different niches.
In both cases the development of understanding and insight (learning) is all about ensuring they maintain a good self image to keep them receptive to new perceptions and understanding. That means avoiding making them feel threatened or incompetent.
If I can see the opportunity to do that, I don’t have any qualms about stepping into “someone else’s business” as by the end of the process it’s a win win for both parties.
In the shop I frequent the most the sales staff will invite my comments as they know my approach works to cement a sale with an uncertain first time buyer because I identify their needs and motivations in a very positive way and match them with a handgun that meets their needs and ensures they leave the store as a happy customer who had a good experience.
I also have staff ask my opinion on guns and gun related topics, such as why I do the things I do when inspecting a revolver. How to inspect a revolver won’t something that is really taught any more and knowing what to do and why makes that staff person better at inspecting a used revolver coming in, or identifying an issue in a new revolver being purchased or placed on the sales floor. If you show some enthusiasm for their nterst in revolvers and don’t talk down to them they also come away having a positive experience.