Switchblade
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- Joined
- Mar 1, 2013
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Looking to see if anyone else has the same issue with their polymer frames.
I bought two Performance Center M&P, one 9mm one 40 S&W. I put them both in my gun safe and never really looked them over very carefully. A short time ago I took the 40 out and put couple of hundred rounds down range without issue. When I was cleaning it I noticed what I would call a "crack" below and above the roll pin near the slide release lever. I went to look at the 9mm and it had the same issue, this one has never been fired. I have other S&W polymer guns that do not have this crack. It looks like the pin was slightly too big for the hole or the hole too small for the pin. So when the pin was pressed in it cracked the frame. OK so here is where the "fun" started, I contacted customer service and they ask me to send pictures which I did they replied no crack was visible, it was hard to see in the pictures I sent. I sent them what I called the thousand word pictures, which I have included.
The two Exacto blades had to be balanced to get the picture the cracks were a bit wider. OK send us the guns which I had to ship separately, they paid shipping to and from. After about four weeks I get the 40 back with two word reply "no cracks". Two weeks after I get the 9 back with no explanation at all! I wasn't looking for new replacements may be new frames. At the very least acknowledging the cracks and stating that this will have no effect on performance and safety of the firearm! Was it because they would of been libel if anything went wrong? I have other S&W, been a customer for years, I was ready to buy their new 9MM Competitor, that's not going to happen. Sorry for the long winded post. Let me know what you think!
I bought two Performance Center M&P, one 9mm one 40 S&W. I put them both in my gun safe and never really looked them over very carefully. A short time ago I took the 40 out and put couple of hundred rounds down range without issue. When I was cleaning it I noticed what I would call a "crack" below and above the roll pin near the slide release lever. I went to look at the 9mm and it had the same issue, this one has never been fired. I have other S&W polymer guns that do not have this crack. It looks like the pin was slightly too big for the hole or the hole too small for the pin. So when the pin was pressed in it cracked the frame. OK so here is where the "fun" started, I contacted customer service and they ask me to send pictures which I did they replied no crack was visible, it was hard to see in the pictures I sent. I sent them what I called the thousand word pictures, which I have included.
The two Exacto blades had to be balanced to get the picture the cracks were a bit wider. OK send us the guns which I had to ship separately, they paid shipping to and from. After about four weeks I get the 40 back with two word reply "no cracks". Two weeks after I get the 9 back with no explanation at all! I wasn't looking for new replacements may be new frames. At the very least acknowledging the cracks and stating that this will have no effect on performance and safety of the firearm! Was it because they would of been libel if anything went wrong? I have other S&W, been a customer for years, I was ready to buy their new 9MM Competitor, that's not going to happen. Sorry for the long winded post. Let me know what you think!
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