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I voted with my feet. Wells Fargo has a well earned terrible reputation for a variety of intentional misconduct and ineptitude. Under most circumstances, using them for any purpose is unsound.
I have had a few very frustrating experiences with serious incompetence involving medical insurers (Kaiser in particular, and among other things that I put in writing as a result, I referred to them as "Fuhrer"). Another one screwed up cashing a check for a clearly incorrect amount and then sent me a letter asking if I intended to leave their company. I not only put in writing that the manager who sent that letter needs to be fired to engaging in and tolerating serious fiscal misconduct AND I had already contacted the company and gotten steps taken to fix it but she did not check. Pretty clearly this manager was grossly incompetent and illiterate and I urged firing the dullard who hired her as they had not done the needed due diligence.
OTOH, my dialysis supply/treatment company has been pretty good and they went full stupid and changed the cassettes (pre-assembled tubing) in a way that was pretty dumb. (Shortened the tubing and it created a trip hazard.) I google stalked the president and found her email. I sent my complaint at about 1800, and had a call from one of my nurses by 0830 the next morning. The shortening had made for a trip hazard, and I am SURE that there are other patients who are much worse off than I am. Citing to the WA statutory definition of "vulnerable adult" probably clued them in 2 important things. The first is that I know of what I speak and do this for a living. The other is that they had not adequately considered the collateral impacts.
Circumstances dictate tactics. I have been harsh enough about WSP's regular (civil and criminal) misconduct at the command/executive level that the Chief called me at home because he was unhappy about what I had to say. Didn't care. Made it worse when I pointed out that I had an earned certificate when theirs was a legislative gift because their academy had never met state standards.