19-9 Carry Comp Finish Issue

[Hapworth]

I will not lie, it definitely is the principle of it. I also have zero issue with cosmetic issues, considering it’s me that caused it. With the trainings I’ve been in, both in and outside of work, my gun and weapon light have some mileage on them (used, not really abused). But if the Streamlight came out of the box with some sort of defect… I’d pull one off another gun and send it back for replacement. Similar view, at least in my eyes.

That being said, I really don’t consider it a hassle to ship it out. It would be awesome if they allowed me to drop it off at the Houlton factory (literally 2 minutes from work, 15 from home)… but doubt that. Still, FedEx and UPS pick up regularly at work. UPS, can have redirected to work. FedEx… can have sent to a local pickup box. Shipping up this way stinks, but zero issue sending a gun for warranty work.

And for the wait… what’s a few weeks/months with something I plan on owning for life? This is actually my first .357 Magnum in almost 3 decades and it isn’t something that I need right now. Have the P7M8… if I fly, have to carry the duty gun. I do have other options, and still… if work is done, likely going to hold off until the spring to confirm POI at the range and not freeze outside.

I do not feel that this will change S&W. But it will make me feel better about the product I purchased from them that has a flaw. I’m leaning towards picking up a .357 lever gun, so I can use my suppressor with .38s. I’m also looking at that 586 L-Comp. S&W doesn’t care whether or not I continue to purchase from them… but how it’s handled will be the deciding factor on if I get a S&W 1854 or a Marlin 1894. The L-Comp… I’d probably just buy something other than a revolver instead (complete “just because” purchase). That isn’t an ultimatum, again because they likely couldn’t care less about me as a single customer, but it definitely would decide a few of my future purchases.

This thread wasn’t to get torches up against S&W. Mainly, it was A) to show a flaw I noticed and B) vent. I’m the type that I do like discussing guns and have zero issue with the recommendations/chat… but between work and other projects (I’m finishing up a .40 AR pistol build), it really isn’t something I plan on dealing with it.

I will reach out to them tomorrow when they open back up and see what they say.



Not way before my time… but before my time. [emoji6]

Reasonable and well sorted out. Let us know how it goes.

 

[Screwball]

Reasonable and well sorted out. Let us know how it goes.

No contact from S&W… but label for gun to come back just came up in my FedEx account. Going with they refinished it.

Will update upon receipt.

 

[Screwball]

Got sick since it arrived… and to be honest, the 3-4 pictures I took do not do it any justice. They refinished the frame and that area looks great. This is the work order I received with the revolver…

I did put a quick note so they would know what’s going on, along with emails between myself and CS.

My Carry Comp had the lock removed when I first got it. Explained to them that I preferred not to have it, and removed it due to using it off duty (I get the “never had an issue” viewpoint… I won’t have an issue with it removed). Zero issue, plug still in the gun and lock was not replaced. I’ve heard horror stories about people putting the gun back to factory spec prior to returning… but didn’t have those parts.

Glad to see S&W fixing the problem and not worrying about a lock that never would be used.

 

[Hapworth]

Got sick since it arrived… and to be honest, the 3-4 pictures I took do not do it any justice. They refinished the frame and that area looks great. This is the work order I received with the revolver…

I did put a quick note so they would know what’s going on, along with emails between myself and CS.

My Carry Comp had the lock removed when I first got it. Explained to them that I preferred not to have it, and removed it due to using it off duty (I get the “never had an issue” viewpoint… I won’t have an issue with it removed). Zero issue, plug still in the gun and lock was not replaced. I’ve heard horror stories about people putting the gun back to factory spec prior to returning… but didn’t have those parts.

Glad to see S&W fixing the problem and not worrying about a lock that never would be used.

Glad it's turning out well for you.

I wonder if they understood you're LEO and this to be a duty gun and that's why they didn't reinstall the lock, or if this is further evidence of a sea change at S&W regarding the lock and it's hopefully non-future.

Any idea what if anything was wrong with the yoke?

 

[Screwball]

Glad it's turning out well for you.

I wonder if they understood you're LEO and this to be a duty gun and that's why they didn't reinstall the lock, or if this is further evidence of a sea change at S&W regarding the lock and it's hopefully non-future.

Any idea what if anything was wrong with the yoke?

I’m hoping it is more for the move back to the no-locks… I told them about work only because I hoped that they understood that I need to trust the gun. I was even more shocked that they sent back the HK soft case I put it in. [emoji1787]

Think it was just refitting after the refinish… minus that spot mentioned earlier, gun was 100%. But I can’t say that with any certainty.