Never expected this from UPS.

Rastoff

Rastoff

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Ordered a thing. It got sent UPS ground which normally takes 5 days to get here from anywhere in the US. Got a notice from UPS saying it would be delivered today; it wasn't.

OK, I know it's on the "slow boat" and I understand that things happen. What bugs me is why it wasn't delivered. You see, I called UPS and asked where my package was. Their answer? Weather delay. Hmmm, I don't know of any severe weather yesterday or today.

So, I ask where the package is now and they tell me it's in le Grand, CA. I go to the weather page and check. Yeah, the weather there is perfect. No precipitation, no high winds, nothing. Not today, not yesterday. In fact, not all week. OK, there were some high winds there on Monday, but my package was in New York on Monday.

Why would they lie?

Now, it's important to note that I've always received good service from UPS. I wouldn't bat an eye if the package was mistakenly misplaced. I wouldn't be happy, but stuff happens. What I can't abide is being lied to.

I'm on the phone (on hold of course) with UPS as I type this. I've been on the phone with them for 38 minutes now (I have a timer on the phone). I just spoke with a supervisor (at least he said he was a supervisor and speaks better English) and he is supposedly checking with the local service center. I'd like to get this cleared up, but I'm not going to hold my breath on that score.
 
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I agree. I understand that stuff happens and they can't always deliver on a promise, but that's ok. I'm a big boy - I can handle bad news. Just don't lie to me. That's suddenly a whole different ballgame.
 
Rastoff said:
Ordered a thing. It got sent UPS ground which normally takes 5 days to get here from anywhere in the US. Got a notice from UPS saying it would be delivered today; it wasn't.

OK, I know it's on the "slow boat" and I understand that things happen. What bugs me is why it wasn't delivered. You see, I called UPS and asked where my package was. Their answer? Weather delay. Hmmm, I don't know of any severe weather yesterday or today.

So, I ask where the package is now and they tell me it's in le Grand, CA. I go to the weather page and check. Yeah, the weather there is perfect. No precipitation, no high winds, nothing. Not today, not yesterday. In fact, not all week. OK, there were some high winds there on Monday, but my package was in New York on Monday.

Why would they lie?

Now, it's important to note that I've always received good service from UPS. I wouldn't bat an eye if the package was mistakenly misplaced. I wouldn't be happy, but stuff happens. What I can't abide is being lied to.

I'm on the phone (on hold of course) with UPS as I type this. I've been on the phone with them for 38 minutes now (I have a timer on the phone). I just spoke with a supervisor (at least he said he was a supervisor and speaks better English) and he is supposedly checking with the local service center. I'd like to get this cleared up, but I'm not going to hold my breath on that score.
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Where did it ship from? How long has it been in Le Grand? Maybe the weather delay was somewhere between New York and Le Grand? If it arrived in Le Grand too late to make the truck from there to your local area, then I'd expect that would delay it at least a full day.

I know ground packages shipped cross country go by train, so bad weather anywhere between NY and CA could hold it up...
 
I was to receive a check from a settlement and the payor thought he'd send it to me UPS ground W/O letting me have a tracking number. Local. Easily payable W/O the charges.

My thought,,,

OK, bonehead. My UPS guy knows the neighborhood and me.

If that don't work my local UPS hub is around the corner next to my bank. :rolleyes:

No problem. I got the money.
 
BC38 said:
Where did it ship from? How long has it been in Le Grand? Maybe the weather delay was somewhere between New York and Le Grand? If it arrived in Le Grand too late to make the truck from there to your local area, then I'd expect that would delay it at least a full day.

I know ground packages shipped cross country go by train, so bad weather anywhere between NY and CA could hold it up...
Click to expand...

Exactly. To discount the possibility of bad weather somewhere between New York and California over a five or six day period is unrealistic to say the least.
 
It has to go through several stops.....

Just because it isn't raining in Bangor doesn't mean that all of the pivot points and hubs are in the clear. These last few weeks have been a mess just about everywhere east of the Mississippi and above the Carolinas. We would be snowed under too, but we've just got about 100" of rain.

That aside, this partnership between Amazon, UPS and the USPS and whoever else is in on it probably is 'different' but not 'better'.
 
I had a package of .380 ammo that was scheduled for delivery on Wednesday from UPS. I got an e-mailed " Delayed Delivery " notice. When I checked the tracking I found it was a weather delay and had been on the truck all day and returned to the dock. Thursday evening at 2000 I got a phone call from my UPS guy, he had tried to get in and had gotten stuck, I went and got him pulled out. We did have 28" of snow on Monday, did you get any at Tehachapi ?
 
I ordered a coupla dummy guns for holsters. Usually it just takes a coupla days to get here.
The last two took a coupla weeks.
They spent most of that time in Maryland.
Luckily people were understanding.
But still I'm a coupla weeks behind now.
I'm gonna be a busy boy this weekend.
 
And yet I ordered something Wed. night. It shipped UPS out of Mesquite, TX yesterday afternoon and went Mesquite-DFW-Louisville-Hapeville, GA and arrived my local hub before 8AM. Was delivered this afternoon.
 
I've had weather delays at airports when the weather was fine.....the bad weather was elsewhere, and the flight was delayed. Packages get piled up, UPS has to deliver the stuff that was held up, and they only have so many airplanes, so many pilots.
You could always charter a jet :D
 
Mtnfolk325 said:
I had a package of .380 ammo that was scheduled for delivery on Wednesday from UPS. I got an e-mailed " Delayed Delivery " notice. When I checked the tracking I found it was a weather delay and had been on the truck all day and returned to the dock. Thursday evening at 2000 I got a phone call from my UPS guy, he had tried to get in and had gotten stuck, I went and got him pulled out. We did have 28" of snow on Monday, did you get any at Tehachapi ?
Click to expand...
Well there you go. Maybe no "weather" at Le Grand or near Edwards (OP is "near" Edwards) but 28" of snow at Shirley Meadows - which is pretty much in between the two.
 
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OP, don't you realize that it does snow and blow between NY & CA?
Parts of I-70, I-80 & I-90 were completely closed Monday, Tuesday, Wednesday from west to east. That would include Colorado, Kansas, Nebraska, Iowa, Minnesota. I was struck in Chicago from 10:30 AM Monday till 12:30 Wednesday because I couldn't get a flight to my destination in MN because of fog & blizzard.
 
Now that I'm off the phone, I can answer some of these questions.

BC38 said:
Where did it ship from? How long has it been in Le Grand? Maybe the weather delay was somewhere between New York and Le Grand? If it arrived in Le Grand too late to make the truck from there to your local area, then I'd expect that would delay it at least a full day.

I know ground packages shipped cross country go by train, so bad weather anywhere between NY and CA could hold it up...
Click to expand...
This is a reasonable thought and I had it too. In fact, this is why I called. I wanted to find out where the delay was.

The supervisor told me it got held up in New Jersey which is where it was on 1 Feb. I checked the weather for the past week there and see nothing that would delay any kind of transportation, rail or plane. There was some fog, but that wouldn't stop a train and 9 times out of 10 won't stop a plane.

Further, if it were held up somewhere else in the country, and is traveling by rail, why did I only find out about it today? Only if it were traveling by air would it make sense for a delay in NJ to cause a notification to be sent today.

Yes, I agree that there could have been snow or floods or avalanches or God only knows what between there and here. Still, it's awfully convenient to cry "foul weather" when something isn't on time. Also, I wouldn't be writing this if I hadn't received a message yesterday saying it would be delivered today. It's like saying the dog ate your homework. I'm sure it happens, but...
 
I herd today that UPS is merging with FedEx................



The new company will be called FedUp!
 
Oh, this is too rich.

I just refreshed the tracking info. It's now saying that the package is in Vernon, CA. Normally this wouldn't surprise me because that is a common stop for packages coming my way. However, in this case it shouldn't be there. So which is wrong? Did he tell me the wrong place or is the system that screwed up? Do they really know where packages are?

I forgot to say in my previous post that the supervisor told me it would arrive in Le Grand tonight. What's funny about that is Vernon is about two hours south of here while Le Grand is about 3 hours north.

I understand that this is all just an exercise in futility. There is nothing I can do about this and will just have to wait. Wherever it is, that is where it will be until they decide to move it elsewhere. Nothing I do will alter that path. Still, none of it makes any sense.
 
Rastoff said:
Oh, this is too rich.

I just refreshed the tracking info. It's now saying that the package is in Vernon, CA. Normally this wouldn't surprise me because that is a common stop for packages coming my way. However, in this case it shouldn't be there. So which is wrong? Did he tell me the wrong place or is the system that screwed up? Do they really know where packages are?

I forgot to say in my previous post that the supervisor told me it would arrive in Le Grand tonight. What's funny about that is Vernon is about two hours south of here while Le Grand is about 3 hours north.

I understand that this is all just an exercise in futility. There is nothing I can do about this and will just have to wait. Wherever it is, that is where it will be until they decide to move it elsewhere. Nothing I do will alter that path. Still, none of it makes any sense.
Click to expand...

Sorry you are disappointed Rastoff, but you're just not being reasonable. If the train was on track to get to Le Grand yesterday but got hung up somewhere in CO due to weather or an avalanche, and it happened after they sent you the update saying it would be delivered today, it could have missed the truck out of Le Grand and they didn't know it wasn't going to make the connection until they updated the info today.

Did it occur to you that they may have had to route the train AROUND a snowstorm or avalanche in the mountains of CO? That would certainly explain it ending up in Vernon instead of Le Grand. You do realize that decisions like that are made by the railroad - not by UPS - and that the railroad may even make route changes without even notifying UPS, right?

They only move a few MILLION packages a day - and provide pretty darned accurate tracking of the movements of almost every one of them. Not to mention you can get a package delivered coast to coast in under a week for less than the cost of a box of centerfire ammo.

MAN, is it just me, or are people's expectations getting a teensy bit unrealistic these days?
 
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Just watch the tracking and see where it is. Sometimes UPS delivers small packages to your local USPS for them to deliver. We all know how great USPS is about delivering on time schedule. NOT!
You think UPS tracking is bad then you don't even want to see how USPS tracking sucks so bad it basically isn't worth paying for.
 
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