Tyler T-Grips and the Oklahoma Attorney General

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elgatodeacero

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Hi friends,

I ordered some T-Grips back in Feb 2024. No response from the company to my inquiries and no refund after asking for a refund.

As a result, I recently filed a complaint with the Oklahoma Attorney General’s Office about Tyler T-Grips. My complaint is pending and we are waiting for a response from Tyler T-Grips.

The Oklahoma Attorney General’s Office indicated to me that they have not received a sufficient number of consumer complaints to conclude that there is a “pattern” of bad conduct, and they indicated that the only way to establish a pattern of bad conduct is for the Oklahoma Attorney General’s Office to receive multiple complaints.

So, if you have been waiting a long time, or have asked for a refund with no response, etc. I suggest you fill out the simple form linked below and mail it to the address at the bottom of the second page of the complaint form. The more people that complain the more likely the Oklahoma Attorney General will do something.

Here is a link to the form, which takes a few minutes to fill out. The OK AG’s office responded to my complaint in less than 2 weeks, so they are pretty efficient.

You do not have to suffer in silence or lose your money. There is no charge to file a complaint.

https://oklahoma.gov/content/dam/ok/en/oag/complaints/2021_consumer_complaint_form.pdf
 
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I had a similar problem After MONTHS of no communication response I wrote a formal complaint letter to the Postal Inspector's Service. Tyler does all their business thru the mail, including ordering and funds. I am sure it was just a coincidence but very shortly after I made my complaint, with a copy of my complaint sent to the Tyler people, my product arrived. You might want to go in that direction. The post office can strangle them off from orders and funds if they choose to do so.
 
People haven't filed complaints because it is nothing out of the ordinary when dealing with Tyler T-Grips.

I have bought several and I patiently wait for them to arrive. A little research before ordering will show you that this has been the common practice and common complaint for a long time.

Bottom line is they are a small operation with little profit to be made more than likely and not able to compete with the have to have it now folks that permeate our society. If they were easy to make then there would be oodles of them out there on the market for us to chose from that fit the handgun and are metal.

As stated above I have waited for extended periods of time but never been ripped off.

After your crusade is over maybe we will be lucky and not have the original metal grip adapter to buy any longer. That should drive up the prices of the ones I waited patiently for whenever I go to sell.
 
I don’t feel like I am on a crusade?….. I am just letting people know they can do something about sending money and not receiving product.

If I am the only person to wait 16 months, to have my polite communications asking for an update after one year (I did not contact Tyler at all until after one year had passed) ignored, and having my request for a refund ignored then maybe I am just unlucky.

My complaint and others may convince Tyler to stop taking advance payments, stop telling people 4-6 weeks for delivery, snd stop ignoring refund requests, etc. and that would be positive for Tyler and for end users.

@326MOD10 How long is reasonable to wait before taking action for a refund? Do you think I am jumping the gun at 16 months? Should I wait forever?

I have not asked the OK AG to do anything but get me a refund, and if no one else is being treated like me, then Tyler T-Grips can send me a refund and close the case. Not very hard or complicated. No one has the right to take money and fail to deliver goods or refuse a refund.
 
326MOD10 said:
People haven't filed complaints because it is nothing out of the ordinary when dealing with Tyler T-Grips.

I have bought several and I patiently wait for them to arrive. A little research before ordering will show you that this has been the common practice and common complaint for a long time.

Bottom line is they are a small operation with little profit to be made more than likely and not able to compete with the have to have it now folks that permeate our society. If they were easy to make then there would be oodles of them out there on the market for us to chose from that fit the handgun and are metal.

As stated above I have waited for extended periods of time but never been ripped off.

After your crusade is over maybe we will be lucky and not have the original metal grip adapter to buy any longer. That should drive up the prices of the ones I waited patiently for whenever I go to sell.
Click to expand...

While patience is rare to have in this instant society, do you feel that a year is an appropriate amount of time to wait for a paid product?

If you don’t want people to complain about your business, run it like a business.
 
There are other gun related businesses that take a LONG TIME to fill orders. Custom leather and gunsmith work are the obvious ones. So a long wait is not unheard of and should not be out of the question.

The complete and total communication blackout? Unacceptable. And Tyler T-Grip is infamous for it.
 
I have personally had similar long waits, but in the end I got what I wanted.

In no way am I excusing their poor business practices. Maybe they should simply go out of business and be done with it.

Also, in no way am I criticizing the competitors product. It is a good product and their service is exemplary.

However, IMHO, if I want to put a grip adaptor on my Revolver it will only be a Tyler.
 
I have waited a year and a half before to get what I wanted from Tyler.

The point of my post is their less than stellar business practices have been well documented here on this Forum and elsewhere.

No you are not special in having to wait.

You apparently just failed to do a little due diligence on the company you were sending your money to.

Or you did your due diligence and thought you were special and you wouldn't have to wait.

It just gets old hearing the same drum beaten over and over.
 
PatriotX said:
While patience is rare to have in this instant society, do you feel that a year is an appropriate amount of time to wait for a paid product?

If you don’t want people to complain about your business, run it like a business.
Click to expand...
BINGO! I purchased an N-frame T-grip in summer 2019 that I never received. If Tyler goes under, good riddance. Maybe it would open the door for another company to step in who actually functions reliably. I know I’ll never give them anymore business.
 
326MOD10 said:
I have waited a year and a half before to get what I wanted from Tyler.

The point of my post is their less than stellar business practices have been well documented here on this Forum and elsewhere.

No you are not special in having to wait.

You apparently just failed to do a little due diligence on the company you were sending your money to.

Or you did your due diligence and thought you were special and you wouldn't have to wait.

It just gets old hearing the same drum beaten over and over.
Click to expand...

If the company was up-front about wait times, and communicated even the bare minimum amount, it would be a non issue.

As it stands, this is at best apologist behavior for fraud.
 
PatriotX said:
If the company was up-front about wait times, and communicated even the bare minimum amount, it would be a non issue.

As it stands, this is at best apologist behavior for fraud.
Click to expand...

I am not apologizing for anything.

Just saying it is common knowledge how they do business so you should not expect any different.

If Madoff started a new hedge fund don't expect to be the guy that is going to get rich.
 
326MOD10 said:
I am not apologizing for anything.

Just saying it is common knowledge how they do business so you should not expect any different.

If Madoff started a new hedge fund don't expect to be the guy that is going to get rich.
Click to expand...
But if Madoff started a new hedge fund I wouldn’t want ppl to get lured in by him. I wouldn’t simply say, they should’ve done “due diligence.”

I’d want him put out of business and exposed as the fraud he is.

If Tyler went under and other, more reliable and truthful companies filled that void, that would be a win. I don’t buy the “you knew what you were getting into” argument.
 
Last edited:
Valmet said:
If Tyler went under and other, more reliable and truthful companies filled that void, that would be a win. I don’t buy the “you knew what you were getting into” argument.
Click to expand...
I agree.

The first time I bought from them I had not seen the internet fury. I DID get the product, though it took awhile. Then I heard about the issues. I also heard about a competitive product.

The second time I was leery, but they had what I wanted and took a chance. Again it came.

Now, I would not do business with them any more. I see parts on EBay, so if I found the right part I would go there and pay the extra price.

Otherwise I would do without because I don't like the other options.
 
Yes they would functionally suit my needs. But when I want to put an adaptor on a $2000 Pre 27 or a Pre 14 I want it to be an original.
 
Valmet said:
But if Madoff started a new hedge fund I wouldn’t want ppl to get lured in by him. I wouldn’t simply say, they should’ve done “due diligence.”

I’d want him put out of business and exposed as the fraud he is.

If Tyler went under and other, more reliable and truthful companies filled that void, that would be a win. I don’t buy the “you knew what you were getting into” argument.
Click to expand...

I get that and am done with this conversation.

But before I go tell me what did you do to save the masses in 2019?

Just posting about it goes right back to the due diligence part.

In retrospect I will give the OP credit for trying to fix the issue.
 
326MOD10 said:
But before I go tell me what did you do to save the masses in 2019?
Click to expand...
The first thing I did was waited and kept waiting. Then attempted to dissuade others from making the mistake that I did.

I figure like most companies some negative press would bring about some type of change within the business but apparently not.
 
Customers have been putting up with this company's practices for many years. The business is certainly aware that no matter how many complaints surface, they're still able to easily sell all the adapters they make and they could create a lengthy waiting list if they chose to do so.

Many T-Grip disciples come back for more regardless, and then complain; hard to imagine. The company makes a product that generally has greater cosmetic value than true usefulness. From one perspective, It appears the owner is in an enviable position....
 
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