Smith-Wesson Rebate Program Needs a lot of work.

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TC1112

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Good Evening all,
Thanks for adding me.
So, I use to own Glocks sold them. A co-worker talked me in to checking out the Shield in .45acp liked it so much I purchased one, and Shield 9mm M2.0 and a full size M&P M2.0 in .45acp.
Today I call S&W about my rebate for the Shield .45acp purchased back in September. What I got was my rebate was paid to a lady in FL under my serial number. So at this point I have to fax S&W photos of the box with serial number, firearm and proof of purchase. I asked to be transferred over to the warranty department, to make sure the weapons are registered in my name. And of course I get the voice mail.... has this happened to everyone else? Thanks
 
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Agree, I never did receive the magazine loader I requested as a bonus when I purchased a Model 15 Sport a couple years ago.
 
This is very sad customer service. Think I’ll give any S&W rebate offers a miss.
 
I bought an M&P 2.0 about a month ago. Then I stumbled across their Nations Finest rebate. For LEO, Military, and retired military. Wasn't even aware of it when I purchased the firearm, but apparently it has been running since 1 January and goes through the end of December. I submitted all the required documentation for the $50 rebate. Don't know if I'll ever see it, but it's worth a try.
 
Sorry some of you have had trouble. I have participated in a couple of rebates from Smith with good results. Plus if it's like other companies I bet Smith doesn't even handle the rebate process but rather contracts it out...not sure but it's common practice. I hope they get you taken care of quickly.
 
TC1112 said:
I asked to be transferred over to the warranty department, to make sure the weapons are registered in my name. And of course I get the voice mail.... has this happened to everyone else? Thanks
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Nope, my experience was completely different. I had an issue with my magazines but I was able to speak directly to a real person who resolved it by sending new parts within 24 hours.

And the rebate on my 45 Shield was processed exactly as advertised, took a while but the check showed up and I got the money without any issues. Sorry you're having problems and hope you get it sorted out.
 
I read so many problems about the S&W rebates that I have to brag about this. On Nov. 6th I bought a Bushmaster AR15 which had a $150 rebate. Sent in the required paperwork and received my rebate Dec. 16th. When I bought my Shield a year ago there was no rebate but I got it at a good black Friday price and a $50 store credit. btw/ I got a rebate on that .223 ammo also.
 
I also just sent in paperwork for Nation's Finest (veterans) rebate program - hoping I'll receive it however doesn't sound to promising.
 
I have eventually received all the rebates and extras. It just takes a long time. If you do it online, it is much faster. I would count on 2-3 months and try to forget about it, and one day you will get a big surprise in the mail. Good Luck!
 
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If S&W would put as much effort into actually fulfilling the rebate promise as they do to making new excuses every time I call then they might have something.

I'm hoping that eventually they will run out of oddball excuses & just send the rebate items.

It just went over 6-1/2 months since I applied so I'm really not expecting much effort from S&W.

I guess the good news is that rebate debacle is actually saving me some money as I now refuse to buy any new S&W guns.
 
I bought a 442 Dec 22. Received my $50 debit/credit card on Jan 16. I registered for the card online the day after I bought it, so there is hope for all.
 
I bought a new SW M-686 from Grab a Gun on December 28, 2017. Picked it up from my FFL on January 2, 2018. Submitted the "$50 Winter Promotion" rebate on January 5th. Received my $50 gift card on January 19th. Pretty stinkin' swift.
 
I bought my shield back in August last summer and mailed my rebate back right away, I put in for the magazines and ammo, mine arrived the first week of December but to my surprise I got check for $75.00, so much for having s choice, I bought a Bodyguard a week before Christmas for the wife and put in for the $50 rebate Can’t wait to see what I get this time.
 
Breakaway500 said:
For the life of me..I can't understand WHY can't they just run a "sale" and take the "rebate" amount OFF right off at the register? Is that just too simple??
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Law of numbers. They know how many will not file for rebate so it cuts their overall cost by $XX while still getting the purchases for the discounted price.
 
I bought my 642 from the Academy on black friday and on top of the $50 rebate from S&W I also received a $50 gift card from the Academy right there & then. 3 weeks later I got my rebate card from S&W. I then purchased a 686 from buds gun shop right before Christmas and just got my rebate card from S&W just last week.... I would just say be patient guys, you'll get it eventually.
 
I just received shipping notification on all three S&W rebates.

Shield 45 (16 September) and Shield 9 (24 September): Magazines, ammo, and mag loader. Delivery Wednesday.

Bodyguard $50 rebate (12 December). Shipping 10-15 business days.
 
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