Yes. I checked that. The issue is that the "locking bolt" does not retract far enough to release the ejector rod when I push the thumb release. I used a very small jeweler's type screwdriver to push the locking bolt forward and at the same time pushed the thumb release to open the cylinder. When I did both of these things, it opened easily.
I got to that point because I noticed there was absolutely NOTHING holding the cylinder in once the thumb release was pushed. I noticed that it was hanging up at the rear of the ejector rod where the locking bolt inserts (right at the red arrow). What would cause the locking bolt to hang up where it meets/inserts into the ejector rod?
Oh...BTW. Maybe I have it backwards, but I use the shooter as the reference point, not the pistol; the "front" of the center pin is toward the shooter (where you load the cartridges) and "rear" is away from the shooter, toward the shroud where the locking bolt is.
How do I upload a video clip here? I'll see if I can do so
After you have the cylinder opened and the ejector rod out of the way, did you then try pushing on the front (correct nomenclature is the muzzle end is the front and the grip end is the rear, not shooter orientation) locking bolt to see how far it can retract? If it does not easily retract where the end of it is flush or almost flush with the end of hole it's sticking out of... then there is likely a build up of caked junk behind the pin in the hole that needs to be cleaned out to restore full movement.
To load a video, you have put it on a hosting website, like youtube and then insert the link url to it in your post.
Call these guys and ask if they inspect/repair S&W revolvers, they are in San Diego.
On their website they say: OVER 30 YEARS OF COMBINED GUNSMITHING/ARMORER EXPERIENCE FROM THE MILITARY, LAW ENFORCEMENT AND THE PRIVATE SECTOR.
San Diego Gunsmithing
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