If covered repair how is she getting ripped off?
Is it a diesel? There might be a light off feature to clean the cat converter.
Otherwise, either the rep is clueless or the message has suffered group delay distortion between the rep and your ears.
A little research and you can answer your question yourself.
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You should always pay attention to recalls and have them addressed as they are always safety related.
The dealer must notify you of any additional repairs and the estimated cost. Usually in writing. You can at this time agree or disagree to have the repairs performed.
Contrary to popular belief, not all dealers are rip off artists.