617 yoke screw just broke in two

[3strokes]

Sorry I missed the part about your being in Canada. Nice country but your firearms laws are, to be polite, a MESS.

On one hand, no apologies needed. Our Firearms laws are indeed a pile of ****. (I don't have to be polite towards our own.)

On the other hand , while we are trying to get our politicians to ease off a bit on the harassment of law-abiding gun-owners and make our laws a bit MORE like yours, we are seeing that our nonsense is contagious and several (actually a great many) of your politicians have gone gun-control-law bat541t crazy)

Due to reports I've seen by some competition shooters these spring plunger yoke screws are prone to failing when Push to Release speed loaders are used. Basically, that can't take a lot of pounding on the yoke assembly.

This does make a lot of sense. This pounding is only resisted by the part of the screw that is inside the slot in the yoke.

However, not in my case. The gun is new (maybe 300-400 rounds). I do -occasionally- use a Push to Release Speed Loader but when I do that my left hand is holding the cylinder firmly (thumb on the left and two fingers on the right through the frame.)

Anyway the gun is on its merry way to the Canadian Warranty Centre. I have written S&W and their response was one of the most asinine I have heard in years. "Open the Cylinder and remove the yoke, and the broken part will fall out", they said.

In spite of the pictures I sent and the explanation.

I wrote back telling them to READ (all) my darn email.
My shipping the gun to the Warranty Centre (with Insurance) is costing me $35 approx. I am expecting a reimbursement.

 

[3strokes]

Att Mods

Att Mods

Thanks for the translation.
I didn't know that you had that feature.

My apologies.

Actually the ***** deliver the message even more powerfully.

 

[Jayhawkhuntclub]

Tried it. Needle-nose pliers and hemostat; didn't work.
It's taking a trip to the S&W Warranty Centre, in Canada, tomorrow.

Darn it! I was hoping that would work. Give us an update once it's returned. Good luck!

 

[3strokes]

Darn it! I was hoping that would work. Give us an update once it's returned. Good luck!

So was I. Kept trying with needle-nose pliers (and a hemostat) but the stump was not turning.
I asked the Centre, as long as they had the gun there anyway, to do a trigger job. I do not trust myself with stones. (Not yet anyway. This is only my second (of six) handgun into whose innards I have ventured. The first one was a ..... Can I say "Ruger" on this S&W forum? ,,,, Ruger 22/45 Mark III whose innards I replaced with Volquartsen parts. After that job, I knew I could tackle (almost) any other handgun. Changing parts is one thing, passing stones (pun not really intended but that is the expression used by Jerry Miculek in his DVD) is a whole 'nuther story.

 

[3strokes]

S & W post-sales service = ZERO

Smith & Wesson Customer Service = Is there a grade lower than "F"?

They answered me that since I was outside the US they couldn't help and, I detected a sarcastic tone, did I really expect them to send me a yoke screw at no charge. They had the gall to tell me, that, often, the three parts of the yoke screw can be put back together and re-used.
They can't read English, it seems, or understand from a picture that the darn thing is BROKEN. Parted down the middle. Worse than Humpty-Dumpty.

This is the last firearm I buy from Smith and Wesson and my club/range members are gonna hear about this "service".

This is an area where Ruger (and Ruger is STILL a US company and I am still in Canada, i.e., similar circumstances) has fantastic post-sales service. They completely replaced a 22/45 Mark III where the dovetail slot in the upper slide had been machined at a slant. They looked at it. They sent it to their armourer. They admitted their mistake in machining. And since they had stopped producing the model I had, they gave me a choice of comparable handguns I'd accept up to their newest 22/45 Lite. THAT is service.

 

[3strokes]

Darn it! I was hoping that would work. Give us an update once it's returned. Good luck!

Their Warranty Centre in Chatham Ontario, did manage to remove the stub and replace it with a (new, I hope) yoke screw ---under warranty.