986 PC Poor Crane Fitment

[mckenney99]

I'm starting to miss the thing. I wish they made 986's in the 70's or 80's, I'd much rather have one from that era! Unfortunately this is a newer model and there's no choice but to go with new production. I suppose I could have gone with a 686 and had it re-chambered to 9mm and cut for moon clips. Maybe that would have been the way to go! ��

I was expecting about a month or so turn around time. I'll give it a few more days then I might give them a call to check on it. Take care guys! I'll let you know when I find something out.

Seems like S&W's turnaround time has been running right around 6 weeks for warranty work. S&W usually has a complete factory shut down for 2 or 3 weeks at the end of July first of August. So realistically it looks like 8 to 9 weeks turnaround, due to the shut down.
I had to send a brand new CSX back without getting to fire a single shot for a horrendously defective barrel and according to tracking they received it on July 5th. They didn't acknowledge receipt of the pistol until July 11th.
I honestly don't expect to see my gun back until early to mid September. It sucks, I get madder by the day.
Good luck on your revolver's repairs.

 

[Retired W4]

If you want to shoot 9mm in a revolver find a 547.

 

[comm2679]

I received the revolver back from S&W on 8/23/2023. It was out of my possession for about 7 weeks. It came back with paperwork indicating that the yoke had been "repaired/replaced". It looks like they put a new yoke on it. Bad news is that it has the same gap as before, maybe even worse now. The new yoke also doesn't match the contour of the under lug. Lastly, there were a couple of new nicks on the sharp edge of the frame where the yoke rotates. I emailed back in to customer service and sent pictures, but a different person responded each time and they offered to send me a label to send it in and have it looked at.

I decided to call in and I spoke to a nice guy who reviewed the pictures and offered to send me a prepaid label. He noticed the gap, as well as the new nicks in my photos and said he would tag a supervisor on the case. I dropped it off at FedEx again today. We'll see what happens.

 

[Joni_Lynn]

Good luck with finding satisfaction.
I sent in a revolver that had a crack in the cylinder from locking notch to the front. (I didn't pay close enough attention and bought it that way) I offered to purchase a new cylinder and pay for the fitting. They returned it to me three times in a row stating that it had been fired extensively and they found nothing wrong.

 

[jculloden]

Was Bangor Punta a plus or Minus for S&W ?

For those of you pining for the "good old days", when Smith's were made like a fine watch, let me refresh your memories with two words: Bangor Punta.

 

[Protocall_Design]

Was Bangor Punta a plus or Minus for S&W ?

Bangor Punta and Lear Seigler both had quality problems, but Bangor Punta was the worst of the 2. There was a long period of suckage, as they were one after the other. I've seen everything from very nice to very bad from both, mostly somewhere in between the highest and lowest.

 

[FlyByNight]

I received the revolver back from S&W on 8/23/2023. It was out of my possession for about 7 weeks. It came back with paperwork indicating that the yoke had been "repaired/replaced". It looks like they put a new yoke on it. Bad news is that it has the same gap as before, maybe even worse now. The new yoke also doesn't match the contour of the under lug. Lastly, there were a couple of new nicks on the sharp edge of the frame where the yoke rotates. I emailed back in to customer service and sent pictures, but a different person responded each time and they offered to send me a label to send it in and have it looked at.

I decided to call in and I spoke to a nice guy who reviewed the pictures and offered to send me a prepaid label. He noticed the gap, as well as the new nicks in my photos and said he would tag a supervisor on the case. I dropped it off at FedEx again today. We'll see what happens.

Are you flicking the cylinder closed with your wrist, like they do in Hollywood?