I can tell you this...they're backed up. My gun went in for repair, and is being replaced. The CS rep told me that I could expect a 2-3 week wait for a gun, before they had one to ship to me...and then he reiterated, at least 2-3 weeks.
When I asked why, his comment was, "well, you're not the only one waiting for a gun." So, I'm guessing that S&W has a backlog of replacement requests.
It will be almost three months before I get my hands on my gun again...that I purchased in July of this year.
So, it appears, unfortunately so, that I sent my gun in for repair at the same time they were having a Safety Alert / recall and in the midst of fixing the trigger safety issue.
Oh well, it'll be here when it gets here. They were closed for two weeks right after i got the gun, so that delayed shipment, then the wait for the shipping label, then three weeks at S&W before I found out that it was going to be replaced, and now this.
It would be faster, if they gave me a refund, and I went out to gun broker and bought one.
Just FYI.