Anyone order ammo from Palmetto State Armory?

[les strat]

I ordered a case of 22LR marked "In stock" from Palmetto State Armory during the last S&W forum buy and waited 10 days for a shipping notice. When I did not get one I called. They said they were out of stock but were expecting some soon. I told them, No prolem. Please cancel my order. Their CS Manager, Nicole Kone, said they would charge me a %10 restocking fee. I asked how they could charge a restocking fee for items that are "out of stock?" Then she asked if I would agree to a %5 restocking fee? I said no and to cancel my order. PSA charged me the full %10.

I will not buy from PSA again.

That's BS. Bad business IMO.

 

[Majorlk]

I placed an order from PSA for 2000 round of Federal American Eagle 22LR on December 28th. They charged my card and the money was removed from my account.

11 days and 2 emails inquiring about my order later and NOTHING!

I ordered 3 525 round Federal 22LR bulk boxes last night, we'll see how it goes.

You are a more trusting soul than I am.

 

[Majorlk]

I ordered a case of 22LR marked "In stock" from Palmetto State Armory during the last S&W forum buy and waited 10 days for a shipping notice. When I did not get one I called. They said they were out of stock but were expecting some soon. I told them, No prolem. Please cancel my order. Their CS Manager, Nicole Kone, said they would charge me a %10 restocking fee. I asked how they could charge a restocking fee for items that are "out of stock?" Then she asked if I would agree to a %5 restocking fee? I said no and to cancel my order. PSA charged me the full %10.

I will not buy from PSA again.

Challenge this with your credit card company. There's a 95 percent chance the card company will charge it back to PA and removing it from your balance. I've had to do it a couple of times when companies tried to shaft me.

 

[Dezfan]

After a 3rd email, this one a bit more stern, I got a response from PSA. I now have a shipping window and that's all I really needed to know.

A little information goes a long way.

 

[RCR24]

I ordered from PSA on December 26th. I received a UPS notice today regarding shipment.

 

[Lazarus]

I ordered some 9mm on Dec 16th and got tracking number on Dec 27th. Was too bad but yea expect it to be longer wait and processing times, hard to get ahold of reps in customer service departments, etc. Talks of bans, executive orders, mag caps, and ammo limitations its gonna be crazy like this for a while.

 

[etc1006]

Ordered on 26th also, shipped today.

 

[Dezfan]

Just got a UPS tracking email from PSA! Looks like the 2000 rounds of Federal American Eagle will be here Tuesday!

The wait for the 3 boxes of 525 bulk Federal continues, but I'm sure it will be here in a week or so.

 

[dawgfan76]

I placed an order with them 12-22-12. I tried to phone several times with no answer. I couldn't leave a message because the voicemail box was full. By 1-2-13 I had not received a shipping notice, so I emailed them. The response I got on 1-4-13 stated they would be shipping the following week. Got the order 1-9-13.

Long story to say - just communicate. I think under the circumstances we understand delays, but at least tell us what's going on.