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Another experience with lousy customer service. About two years ago I had the lock mechanism freeze up in my 642. I contacted S&W, and their response was: "What do you want us to do about it "?
Bought my LAST new S&W revolver
- Thread starter Greyman50
- Start date
Yendor357
Member
Had I paid $1200 for a box of chocolates, I'd have at least gotten something! lol!
All I got for my $1200 was the chore of writing a letter, packing the thing up, and driving to drop it off.
Give me your opinions: If you had a revolver that would not work out of the box, and you took it back to the local gun shot where you did many thousands of dollars worth of business in the past, would your gun shop have taken it back?
No wrong answer, I'm just curious.
All I got for my $1200 was the chore of writing a letter, packing the thing up, and driving to drop it off.
Give me your opinions: If you had a revolver that would not work out of the box, and you took it back to the local gun shot where you did many thousands of dollars worth of business in the past, would your gun shop have taken it back?
No wrong answer, I'm just curious.
Yet another disappointing story. All the S&W's I have or have had were manufactured between the '60's and the '90's, and most were spot on as far as quality. It's a shame a historic company has come to this. Sounds like ol' S&W could take a few lessons from outfits like Tisas, etc...
dsf
Member
I've bought two "new made" Smiths in the last few years - a Thunder Ranch and a 638. The Thunder Ranch is gone but the 638 is an EDC, primarily because if used for its intended purpose and related to an evidence room I won't miss it. The Thunder Ranch went away because of its MIM, mottled grey hammer and trigger, cold rolled FS pin, etc. Nothing wrong with those I suppose, it's just not why I buy S&Ws. I hover around 50 older model Smiths,
Interesting that a 70's Smith was mentioned, as that's when I first started buying them. Back then the "old timers" told me how lousy the new made revolvers were compared to the 40s and 50's versions, focusing mostly on the rough as heck actions. It was those rough actions that taught me how to use a stone and graphite paper (mostly 600 and 1500 grit) to clean them up. Kind of funny that these are the guns most of us chase as desirable 50 years later.
FWIW (and I know this may not be a welcome response) I'd buy the GD insert and blow off steam by telling S&W they ticked me off no end and include a link to this posting. I think Dawson, MGW or SDM sells a replacement.
Absolutely your local gun shop should have allowed you to return it for a full refund with an apology for your inconvenience.
When I experience disrespectful service, or poor customer service, I tend to say something to let them know they "will not get any more of my business, and I will share my bad experience with anyone who asks me about your business."
In the latter years of my career I worked for Google and Yelp in Digital Advertising, Marketing, and Customer Service. Due to the internet, social media, and star ratings, bad products or service can cost a business dramatically more than the lose profit from even a single sale.
Recovering from a bad reputation is extremely difficult today.
"Smith and Wesson is like a box of chocolates. You never know what you're going to get."
A box of chocolates doesn't cost $1200!!
Not bought Godiva chocolates lately, eh?????
The shop I worked for would have done something. The truth is, no one knows what was done once it left the shop. But that's where the relationship part comes into play, IMO.
OP
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A box of candy for $1200.00…This 610 is a box of s-+t. If the gun shop I bought it from wasn't 200 miles away I'd take it back. Have a friend thats a jeweler and will him to gold plate the head of a small nail and replace it. Oh did I mention it had no forcing cone? Another screw up but a small stone on my dremil followed by a fine polishing wheel fixed that. Just finished trigger job on my Colt Delta Elite and think I'll stick to 1911 types and OLDER S&Ws. Also finished " tuning up" the Mdl 63 bought last week, mfg'ed in 1977 and have read thay were " rough". This one had so many issues from lousy machining that was easy to fix.
Have started telling gun buddies to Avoid new S&Ws, couple gun shows coming up and a table to " display" this POS might be a very good idea…..
Have started telling gun buddies to Avoid new S&Ws, couple gun shows coming up and a table to " display" this POS might be a very good idea…..
I'm really sorry to hear this! Very disappointing to say the least! I would be livid!
I have been pretty lucky with S&W overall, I guess, but my experience hasn't been without a couple of annoyances. When I bought my M627, they didn't install the DX front sight properly. When whoever installed the front sight, they obviously didn't correctly pivot the sight into the slot, press back and then pivot down the front of it to slide under the pin, they instead just clumsily forced it in, bending and crushing the retention roll pin so the front sight was loose right out of the box. Also on the same gun, the retention nut on the rear sight windage screw wasn't staked, vibrated loose just during dry firing before I ever fired the first shot, and got lost on the floor somewhere. I called them and they promptly sent out replacement parts. I was planning to replace the sights with LPA front and rear fiber optic sights all along anyway, so ultimately I didn't raise too much hell, but it was annoying nevertheless. The gun is otherwise super nice and accurate and I love it, but it wasn't a great way to start my ownership experience.
I have been pretty lucky with S&W overall, I guess, but my experience hasn't been without a couple of annoyances. When I bought my M627, they didn't install the DX front sight properly. When whoever installed the front sight, they obviously didn't correctly pivot the sight into the slot, press back and then pivot down the front of it to slide under the pin, they instead just clumsily forced it in, bending and crushing the retention roll pin so the front sight was loose right out of the box. Also on the same gun, the retention nut on the rear sight windage screw wasn't staked, vibrated loose just during dry firing before I ever fired the first shot, and got lost on the floor somewhere. I called them and they promptly sent out replacement parts. I was planning to replace the sights with LPA front and rear fiber optic sights all along anyway, so ultimately I didn't raise too much hell, but it was annoying nevertheless. The gun is otherwise super nice and accurate and I love it, but it wasn't a great way to start my ownership experience.
I have all the revolvers I want, and some are going up for sale when i het back to GA. I am on the 1911 kick, more than I need to be
