Buyer Beware -Quantico Tactical.

[QuanticoTactical]

Hi Everyone,

Just a quick follow-up:

Return Policy: It appears that we have written the second amendment (damn commas). We tried to make it as brief as possible. I guess it is too brief. It should read: "We do not allow returns of firearms, ammunition or knives" or "clothing that has been....". We should put a period in there to make it more clear.

Transfer Policy: Quantico Tactical is much larger than it appears. As the leader of a large organization, I delegate a lot of authority to my team members. In addition to being a gun guy, our Retail Channel Manager has TONS of retail experience (Store manger for Toys-R-US, Store Manager/District Manager for Best Buy and Firearms Manager for the Marine Corps Exchange. Many of his firearms policies came from his tenure at the MCX. Although he has implemented some policies I would do differently, I find none of the policies he has put into place vis-a-vis transfers to be unreasonable, so I have not felt the need to override them. Specifically, they request a FFL from the SENDING FFL because he requires his store managers to put the sending FFL's license number in the bound book vice their address. It is more clear and it is what the ATF prefers. I guess my question to SMee78 is this: Why is it a big deal for the sending FFL to take 10 seconds of their life and FAX/e-mail a copy of their FFL to us? On a related note, we have a current project of developing a FFL xfer form with clear instructions and an explanation of the process we follow.

OP: The OP called me today, but I missed his phone call. I'll give him a call tomorrow on my way to the airport (I'm going to San Diego to for the IACP conference). I am sure we'll get this worked out.

Dave Hensley

 

[Lost Lake]

Mr. Hensley:

It is very refreshing to see someone in your position go through the trouble of addressing this issue. You could have easily ignored the thread, or delegated someone else to address it.

I am not familiar with Quantico Tactical, but I do have a good idea how the business is run now that the president himself has stepped up to the plate.

In business there will be troubles and quibbles that come up. Your professional manner of handling the issue at hand is a testament to your commitment to your customers. While written policies and verbal statements may be misconstrued, knowing the company leadership is based on common sense and honesty is very assuring.

I would not hesitate to purchase from your company. Thank you for your time and your service.

 

[Desertpilot]

Mr.Hensley,

Thank you for your time. You have done yourself and your organization a great service. I have a S&W M&P 40c LE I purchased from my local GS in August. I love the weapon (and, hehehe, so does my wife). I was considering a purchase of another one from you as my local GS is out of stock. I feel much more confident now of your organization.

Thank you again.

Marcus
Major, USAF, ret (1994)

 

[1HAWKEYE]

Dear Maj. Hensley let me start out by saying I am not a HATER but I have see you once tell someone he did 'nt know what the BLANK he was talking about and walk a way. Many of my best friends are both serving and retired Marines from Grunts to LT COL's including my own late cousin. The behavior I saw that day, granted between both parties was no way for adults to act Especialy A MARINE OFFICER.A I have said it was no way for an Officer to conduct himself I didn't bash prices,say your firm was taking advantage of others or anything else.I just reported what I saw. TO YOU AND ALL MARINES THANK GOD FOR THE U.S.M.C.

 

[06whitess]

My M&P was a brand new LE model I bought up by Andrews....They wouldn't let me field strip it when I paid, but they let me before I walked out on pickup. I can understand this policy before a card or stack of ones is pulled out, but when buying, it should be all or nothing. Sad the OP hasn't posted, QT, has he contacted you?

 

[Old cop]

Major Hensley: I've not shopped in your store, but after seeing how you stepped up to the plate here I will not hesitate to buy from you. I had the privilidge of serving under officers like you as a corpsman in Nam. Semper Fi!

 

[remat457]

No offense, but without pics it appears to me to be a rant.

Although, I would never purchase a firearm from a place that didn't let me disassemble it (I would gladly pay in advance) or have a "return policy." I add the last one because I bought a 1006 from Cabelas and they wouldn't let me disassemble it, but they said they would take it back if it didn't work. Weird, but ok.

 

[thndrchiken]

It's my personal preference to buy new guns, that being said I specifically ask if they have the gun I'm looking for in the safe in the back NIB. When they ask why I tell them flat out I am buying the gun as the new gun price and want a brand new gun, not one that has been handled and dry fired and had the action worked countless number of times. Even when they come out of the back with the new gun I insist on opening the box to inspect the piece as they should be doing anyway to verify the s/n when running the paperwork. This is particularly applied to revolvers with turn lines on the cylinder. If they won't do it or if they don't have a "new" gun in stock then I either don't buy or push for a better price. I have walked away from the buy over it already.

 

[ttyndall]

The number of mags does seem to be at the descrestion of S&W. I bought a 45c from an LE store in the spring and got two mags. Three months earlier I bought a 9c and got 3 mags. The price was good enough and I wanted the gun so the number of mags did not make a difference.
No comment on the used factor since there are no pictures.

 

[Defender3]

Major - I'm one of the guys who wrote to QT about this thread and am impressed you took the time to enter the fray - thanks for setting the record straight!

BTW, I stopped by the Woodbridge store again this weekend and picked up some more "stuff" since you were running a 15% off sale. I appreciate your service and thanks for giving back by supporting our troops and first responders.

 

[RockBottom]

The number of mags does seem to be at the descrestion of S&W. I bought a 45c from an LE store in the spring and got two mags. Three months earlier I bought a 9c and got 3 mags. The price was good enough and I wanted the gun so the number of mags did not make a difference.
No comment on the used factor since there are no pictures.

According to QT's website, 45s only come with 2 mags, while MOST 9s and 40s come with 3.

 

[Smee78]

" I guess my question to SMee78 is this: Why is it a big deal for the sending FFL to take 10 seconds of their life and FAX/e-mail a copy of their FFL to us?"

Because one will be shipped in the package with the gun, thats why. If its so easy then why dont you just ship out your FFL to start with when its requested? There is no law requiring a FFL to send his FFL to you for your personal verification first, its like you hold yours hostage. Just silly....I am done with this thread, if you wish to talk more about the matter please PM me.

 

[NevadaBob]

So.....whatever happened? I was reading this like a flaming soap opera and the op ducks out of sight. The store owner takes the stage and extends the olive branch. Any outcome?

 

[Fairlane67]

QT's 'gouge' price for S&W M&P 10 under LEO/Mil Program

First let me start by saying I'm a repeat customer and until now was very satisfied with Quantico Tactical. Also, I have already sent an email to Mr. Hensley directly and only posting this for the benefit of all those LEO/Military individuals who may be unaware.

My 'Beef' with Quantico Tactical is the price they are selling the new S&W M&P 10 under the LEO/Military program; $1650.

This price is actually $31 over MSRP and $600 dollars more than what their competitors are selling this rifle under the same program...Bud's Police Supply & Atlantic Tactical to name a couple.

So my questions to Quantico Tactical and/or Mr. Hensley is...

Are you gouging the LEO/Military communities? Or do you have a valid/reasonable explanation for your price?

 

[Rastoff]

Fairlane67,
Gouging is not the correct word here. According to the S&W website, the AR-10 lists for $1649. That puts their price $1 over MSRP. That doesn't sound like gouging to me.

Besides, they can sell the gun for whatever they want. That's the beauty of free trade. Buy the gun from someone else if you don't like their price.

 

[pennyrilehunter]

Hello Everyone,


Okay, on to other things:

Further, we sell the LE/Military program guns at the "correct" prices, even as other charge more. We sell the "base" guns (9mm/40, Full Size and Compact with three mags) for $398. We sell our Shields for $329, when other LE/Military Distributors are charging much more.


Semper Fi,
Dave Hensley

I wonder why they charged me $369.99 before tax for a Shield 9mm at the Ft. Campbell store in January?

 

[setxn]

It's because the price in the quote you posted was from last September.

 

[fdw]

Dear Mr. Hensley,

Thank you for your service...

 

[Diablo982]

I bought a M&P40c from them several years ago, and ordered a Shield from them in October. (Shipped to my FFL in late November for the quoted price of $329.00 plus I think $20 shipping.) In reality, they could sell their Shields all day for $500 and still quickly go through their stock. If they sold it to me for $369, I'd be hard pressed to complain. If someone thinks they are gouging, I say take your business elsewhere.

 

[M&P45]

MAJ Hensley -

Thank you for your service and addressing this issue. I will look to your shop for my next purchase.


Sent from my iPhone using Tapatalk