I tried to return a S&W semi-auto pistol today to S&W . I went to the UPS distribution site in Watertown, Ct and was told I needed a FFL to ship the firearm. I had researched the UPS site before I did this and had also spoken to S&W repair department, no one said that I needed a FFL to return a personal weapon for repair. Fedex was next door so I tried them, no issues and cheaper.