Sounds like I might have had the same woman.
CSX Issue
- Thread starter OleRoy
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Sounds like I might have had the same woman.
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To the OP;
Just out of curiosity did you find the safety not functioning properly out of the box?
Did you fire any rounds through the CSX or try to fix the problem yourself prior to sending it back into S&W?
Can you attach those pics in the forum. I am not big on following links.
Thanks.
Just out of curiosity did you find the safety not functioning properly out of the box?
Did you fire any rounds through the CSX or try to fix the problem yourself prior to sending it back into S&W?
Can you attach those pics in the forum. I am not big on following links.
Thanks.
It was not functioning right out of the box. On the drive home from the gun store I bought it from, I noticed the safety could not be engaged with the thumb, and I noticed the damage it had already caused, and snapped a photo. I had handled a display model at the gun store, and that one was fine, so it was a surprise to me.
I test fired it at the range a few days later to verify it was at least functional. I already knew I was going to have to send it in for repair after the drive home from the gun store. Since it was already getting sent in, I wanted to also check if the magazine issues I had heard about with others was present on mine, so I could kill two birds with one stone if I needed to.
Luckily the mag issues were not something happening with mine, insofar as my limited shooting could expose. The total round count is 22 rounds, enough to test each magazine fully loaded. Then I called S&W to get it sent off.
Being that the CSX is a new a gun design with no parts availability yet, I didn't attempt any repair myself, or attempt to disassemble or alter the gun. I just sent it off.
I think I figured out the picture attachment for this forum, should be on this post now.
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Looks like some kind of rub from fit.
If it looks like that not sure why they would think blue touch up
I would have taken that back to the store when I noticed it on the way home.
Hopefully they will get it straight.
If it looks like that not sure why they would think blue touch up
I would have taken that back to the store when I noticed it on the way home.
Hopefully they will get it straight.
Yeah, the bluing touch up comment was very random and out of left field for me. It felt like a very strange attempt at getting out of fixing the gun.
I did debate on taking it back to the store, but ultimate decided to let Smith and Wesson take a look. I had heard good things about their customer service before, so I was ok with giving that a try.
Knowing what I know now, you are absolutely right, the gun store would have been the better choice. They would have taken much better care of this. No doubt I would have been another happy CSX owner if I had gone that route.
scruffy
Member
I saw a brand new one in the case at LGS and it had the exact same scratch mark as in your picture. Looks like the left side safety lever rubs the frame when swiping on or off. I would say that is "normal" for the CSX. FWIW, the thumb safety on my Shield Plus PC is very difficult to engage with my thumb when gripping the gun normally but swipes off with ease. I view this as a positive feature coming from a Sig P365 where the easy on/off safety was unintentionally engaged a few times when shooting rapid fire.
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A little bit of wear is always to be expected with parts rubbing against each other, but the problem is that the safety could not be operated from the left side with the thumb. It was physically pushing in and colliding with the frame and slide, and causing a very abnormal amount of wear. The picture you saw was from being used only once or twice right out of the box, which is excessive. And even ignoring the cosmetic damage, not being able to reengage the safety on a single action with your dominant thumb is a big problem.
Next update: Smith and Wesson finally found their ethics (or it could be that I linked them this thread ) and did the right thing. They are now offering a replacement, but it took a ludicrous amount of back and forth communication and defending myself against their constant accusations to get them to admit they caused the problem.
In the end, they did finally admit that the safety was totally broken and their fault, and that it caused the frame damage. They also still stuck to their fabricated story that the gun had had an attempted rebluing by me, even piling in some more lies about it now being rusted. But I stuck to my guns and kept insisting that they could review my video proof from right before I boxed it up and that would cut through the BS. Finally, the decided to make a "special exception" and overnight me a replacement.
I think it was the video evidence that did it in the end. If I didn't have that to always fall back on, I would still be trying to get them to do the right thing, and next week they would have some lie about how I had summoned ancient Mesopotamian demons to curse the gun and it was definitely my fault.
So I will update once again when I get the replacement.
In the end, they did finally admit that the safety was totally broken and their fault, and that it caused the frame damage. They also still stuck to their fabricated story that the gun had had an attempted rebluing by me, even piling in some more lies about it now being rusted. But I stuck to my guns and kept insisting that they could review my video proof from right before I boxed it up and that would cut through the BS. Finally, the decided to make a "special exception" and overnight me a replacement.
I think it was the video evidence that did it in the end. If I didn't have that to always fall back on, I would still be trying to get them to do the right thing, and next week they would have some lie about how I had summoned ancient Mesopotamian demons to curse the gun and it was definitely my fault.
So I will update once again when I get the replacement.
LVSteve
Member
Perhaps S&W need to look closer to home for the cold bluing. Wouldn't be the first time a hamfisted worker kept stuff around to cover their mistakes.
At this point, it wouldn't surprise me at all if that's what happened.
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Having the same issue with my CSX safety from day one!
Bought two of these CSX 9mm - one for me and the wife - and from day one they both have the same issue with the safety - hers not as bad but the one I carry is horrible. The slide literally can be moved back and forth to manually get the safety to engage - something you should never have to do with a gun. Absolutely ridiculous. I've taken this thing to numerous gun shops and all they can tell me is to ship it back to Smith and Wesson or to sell it. Yeah I'm sure there's plenty of people out there who will be happy to inherit this problem. Plenty of occasions I've pulled it out of my concealed holster only to find the safety had arbitrarily disarmed itself also, and then when I go to re-engage it it's difficult and sometimes impossible from the left side and as the previous member commented, has to be engaged from the right side or as I've found, manually push the slide over to "realign the safety" so it doesn't hit up against it when it slides up. This thing is so out of whack it isn't even funny. For a brand new gun… it's the 6th or 7th gun I've owned now and never had this kind of problem with a safety so this is new territory for me. If anyone has any idea how to solve this I'm all ears. Thanks!
Bought two of these CSX 9mm - one for me and the wife - and from day one they both have the same issue with the safety - hers not as bad but the one I carry is horrible. The slide literally can be moved back and forth to manually get the safety to engage - something you should never have to do with a gun. Absolutely ridiculous. I've taken this thing to numerous gun shops and all they can tell me is to ship it back to Smith and Wesson or to sell it. Yeah I'm sure there's plenty of people out there who will be happy to inherit this problem. Plenty of occasions I've pulled it out of my concealed holster only to find the safety had arbitrarily disarmed itself also, and then when I go to re-engage it it's difficult and sometimes impossible from the left side and as the previous member commented, has to be engaged from the right side or as I've found, manually push the slide over to "realign the safety" so it doesn't hit up against it when it slides up. This thing is so out of whack it isn't even funny. For a brand new gun… it's the 6th or 7th gun I've owned now and never had this kind of problem with a safety so this is new territory for me. If anyone has any idea how to solve this I'm all ears. Thanks!
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STORMINORMAN
Member
Uh... Ship it (them?) back to S&W: that's WHY you have a warranty and them a service department...
Cheers!
Cheers!
BKLooney
Member
I've gotta ask, was this issue from the time you purchased the pistol new? Was it not apparent when you handled and inspected the gun at the time of purchase?
I've missed a few things on gun trades and such, but very few, and none had an impact on function.
I've been doing this for many years, but just shy of disassembly, there isn't much, if anything, I will miss as being an issue or potential issue with a gun I am purchasing.
I've missed a few things on gun trades and such, but very few, and none had an impact on function.
I've been doing this for many years, but just shy of disassembly, there isn't much, if anything, I will miss as being an issue or potential issue with a gun I am purchasing.
Erich
Member
I'm just stunned that OleRoy has had three different guns that required frame replacement (post 10) in his time shooting. Wow, what remarkably bad luck!
Owner/gusmith of my LGS is unhappy with Smith CS. He always performs a counter inspection with the buyer of a new firearm, and says not only has the factory flaw ratio increased the last few years, so has the pushback from Smith over his 'failed inspection' returns.
He states the handguns with the lowest return rates in his shop are Sig, Glock and Taurus.
He states the handguns with the lowest return rates in his shop are Sig, Glock and Taurus.
Erich
Member
Wow, what percentage does he feel need to go back? Does he give any numbers to go along with that (e.g., "Out of seven that I've received, two have issues"?)
50 year Smith & Wesson user here. S&W was the gold standard for customer service by which others were measured. And not that many years ago. They certainly aren't anymore.
I had a couple of guns over the years with problems they took care of. Improperly fitted safety on a new 1911 (2006), and a bad extractor on a Shield (2013).
In 2016 I bought a PERFORMANCE CENTER M&P 9L PRO SERIES C.O.R.E. Worst trigger I had ever had on an M&P and I had several, all plain, not PC. It went back to S&W twice and they did nothing. I even wrote to the President and VP of Smith & Wesson. Got a response from a customer service person that said he was a supervisor and had just come from the Director of firearms office and was going to fix my problem. He didn't, he sent it back and said nothing was wrong with it and it was "In Spec". So after I paid a premium for a Performance Center gun, I had to buy an Apex trigger to replace the terrible trigger that was in it.
I won't say I will never buy another Smith and Wesson gun as I'm happy with their product as long as it doesn't need customer support. But I can say I'll never pay extra for a Performance Center gun. Performance Center meant something on revolvers in the past, I don't know if it still does or not. But it appears to me they are playing fast and loose with the Performance Center name on the M&P line.
I know how you feel, I was so mad I couldn't see straight. I felt betrayed. But you just have to move on.
Like many businesses of the past the owners of S&W will wring ever penny they can for their shareholders out of the name, destroy it, and then sell it so a new owner can make grandiose claims about how great they will treat their customers. In the meantime, new businesses start-up for the next generation to be loyal to.
SnidelyWhiplash
Member
I've always understood Ruger customer service to be superlative though I've never needed to interact with them...but I've been hearing stories of unhappy experiences with Ruger as of late. It seems to be endemic across the board with customer service...and not just gun companies.
Ive had two S&W revolvers defective right out of the box a Model 19 (Bangor Punta era) and a Model 66 (Lear Seigler era)...took them each back to the retailer (a local gun store) and each were fixed promptly. That was back in the days of authorized repair centers around the country...I think now everything has to go back to the factory.
Ive had two S&W revolvers defective right out of the box a Model 19 (Bangor Punta era) and a Model 66 (Lear Seigler era)...took them each back to the retailer (a local gun store) and each were fixed promptly. That was back in the days of authorized repair centers around the country...I think now everything has to go back to the factory.
