Customer Rant

[nicky4968]

My youngest son worked at a very busy 7-11 for many years. They sold a lot of fuel.
One fine day, a woman stormed in with a complaint. She was very angry.
Apparently, the prices of gasoline and diesel were the same. She “knew” the diesel should be higher and wanted him to change the prices.
Despite being told that corporate set the prices, she furiously demanded that she speak with the manager.
Leaving the register, my son walked back to the office, removed his red shirt, retrieved his black shirt, put on his name tag, and returned to the register.
“Yes, madam,” he asked, “how may I help you?”
The reaction was incredible.

 

[coltle6920]

As a customer I like messing with cashiers that I haven't seen before. It's always just to see what reaction I'll get from them.

Walk up with two cases of beer and say "Aren't these buy one and get one free?". Without missing a beat I'm told "That sale ended yesterday". I said "That's the story of my life always a day late."

Another time my grocery bill came to $85.73. I said it was too much. She said "Let me see what I can do about that" and punched a few buttons. "Your new price is $85.73" she said. I said "That's better" and handed her the money.

Both employees knew I was joking around and we all had a laugh as well as the person behind me who was listening in.

As far as giving out personal info to a cashier I just tell them I'm already married or they're not my type.

 

[pittpa]

My youngest son worked at a very busy 7-11 for many years. They sold a lot of fuel.
One fine day, a woman stormed in with a complaint. She was very angry.
Apparently, the prices of gasoline and diesel were the same. She “knew” the diesel should be higher and wanted him to change the prices.
Despite being told that corporate set the prices, she furiously demanded that she speak with the manager.
Leaving the register, my son walked back to the office, removed his red shirt, retrieved his black shirt, put on his name tag, and returned to the register.
“Yes, madam,” he asked, “how may I help you?”
The reaction was incredible.

I don’t know you, but I will bet he takes after you.


Sent from my iPhone using Tapatalk

 

[StrawHat]

One of the things we ask for is a phone number so we can contact the customer when the items are ready to be picked up. One guy refused and said, I will be back later to pick them up. I replied, with no phone number, best bet would be to come back tomorrow. He came back 4 or 5 times. Each time I was still doing intakes for other customers. Each time I replied to not come back until tomorrow or supply a way to contact him. Everyone gets to make a choice. Some make stupid choices.

Kevin

 

[tops]

I do that or tell them I'll give them my number but if a woman answers just hang up and call back later. Larry

 

[SAFireman]

Oh the stores that want a phone number.........


I was asked for a phone number. I replied "911".....

I was in full uniform with metal badge and handheld radio (running non-stop fire-EMS calls).

The cashier looked up and and quickly realized that I was there buying stuff for the firehouse.....no further questions.....

 

[mmb617]

I know I'd have never made it in retail sales. Many times I read posts from people complaining about poor customer service and realize it's not the vendor who is at fault, it's the "customer" with unrealistic expectations.

Or I'll read an online one star review of a product that the reviewer complains because it doesn't work with this or that, and right in the product description it plainly states that it doesn't work with this or that. They've simply bought the wrong product for the job and now it's the fault of the vendor?

 

[mtgianni]

As an apprentice plumber I often worked the store side when we were in between calls or restocking. One person had to talk to the boss who was doing his monthly financials. I got him to answer the phone and heard "Yes, we carry faucet washers". The shop dog could have told him that.

 

[Tom K]

It is akin to “There are no stupid questions . . .”



There are without a doubt stupid questions . . .

There are no stupid questions, just stupid people.

 

[Dougaz]

This happened just this week

I sell commercial construction materials and received a PO from a GC that I don't know. The material ordered is a special, non standard item that requires 3 weeks to manufacture and ship from NY, NY. So we have the manufacturing time , plus shipping time from NY ...... Another 5 days depending on weather.

I contacted the customer to keep him in the loop and was cussed out about the bad "service".

My response was that I was going to cancel the order altogether so to allow him the chance and opportunity to go to another supplier that might do a better job.

His answer was "don't cancel the order, I'm too deep into this job to change now"

People are odd

 

[StrawHat]

…I contacted the customer to keep him in the loop and was cussed out…

That is one thing I do not accept, either in person or on the phone. As soon as the cussing starts, they are done. If on the phone, I hang up. If in person, I gather their things, bundle them as they were handed to me and return them with a polite “change your attitude and language or go elsewhere”.

Funny thing, most of them shut up, immediately. The few that storm off may or may not return, frankly, I don’t care.

And I understand that a satisfied customer tells 5 or 6 friends and an unsatisfied customer tells everybody! But if they post on social media, I remind them of the language they used and how, in polite society, that is not tolerated. Surprisingly few get any support after that.

Kevin

 

[johngalt]

My sister once took over managing a local parade for a holiday, I think it was independence day. Another parent started complaining about something. She handed over a clipboard and said ‘Thanks for volunteering’. I guess the expression was pretty funny.

 

[swsig]

In the past I, too, have used 867-5309 and 777-9311.

One time a Morris Day fan caught me. He just chuckled.

Phone number 567-7203 works for me.

Name: Hawkshaw Hawkins

I wonder if anyone would catch on if I used 634-5789. They'd have to be Wilson Pickett fans or seen "Blues Brothers 2000."

I'm so old, I don't recognize any of these numbers. However, I once tried to give my phone number as "Pennsylvania Six Five Oh Oh Oh". All I got in return was a blank stare, so I left the string of pearls I was buying on the counter and departed.

 

[Beemerguy53]

My Number 1 son is a service writer at a medium sized auto dealership. He's always been in sales, he loves and understands cars, and he's a people person, so it's the perfect job for him. He makes a good living and likes what he does.

When they get one of those customers who is just plain unreasonable, who will not be satisfied, or who crosses the line into vulgarity or threats, my son's boss (the service manager) simply tells them they are no longer welcome in the dealership, and they'll have to take their business elsewhere. It's a given that such folks are going to trash the dealership in an online review anyway, so why put up with their nonsense in the future?

 

[kaaskop49]

Ah, the days of trying to buy batteries at Radio Shack!

"Trying" is the right word! You almost never could buy ANYTHING at Radio Shack. There would usually be a teenager chit-chatting with the clerk about a 10-cent item or some other folderol and not spending any money.

Kaaskop49
Shield #5103

P.S. HELP! Rusty et al, what are those phone numbers? I did recognize Wilson Pickett. Nobody mentioned the Marvelettes Beechwood 45789. Gotcha!

 

[16thVACav]

HELP! Rusty et al, what are those phone numbers?

867-5309:

[ame]https://www.youtube.com/watch?v=boaJCrHNRMA[/ame]

 

[Golddollar]

Phone number 567-7203 works for me.

LO7-7203

Name: Hawkshaw Hawkins

I didn't recognize the number at first, but when I saw the name Hawkshaw Hawkins then I remembered he recorded "LOnesome 7-7203. He was killed in the plane crash along with Patsy Cline and Cowboy Copas. I remember the days when phone numbers started with the first two letters of a word.

 

[Rustyt1953]

Morris Day and the Time.

I got to see them when they opened for Prince.

[ame]https://m.youtube.com/watch?v=OGICyxp8lSM[/ame]

 

[meaneyedcatz]

People try to get their way by bullying instead of being cordial.
If a person wants to pay cash with me and and asks for a discount, it all depends on their attitude, IE, a senior comes in and is polite and cordial I often extend a small discount. If anyone expects or demands a discount I I just say no. Conversation done, I don’t elaborate.

I was writing an estimate for some dudes wrecked Silverado. He wanted me to save his deductible so I said we never do that. He then states I should write it high so he makes some money off it. Told him no, I write what I see. Well you won’t get the job otherwise he said. I told him I don’t want the job and turned and walked inside. His tire marks were on our blacktop for awhile.

 

[Autonomous]

IMO, anyone that gives guff to a counter or phone person at a legitimate business, even if they stupidly think it is a joke, needs to reconsider their actions. A fun, lighthearted joke is not what I am talking about here.
I am the most respectful person you have ever met. But, to expand on my post #30, I have thoroughly enjoyed putting the fear into ugly customers.
Talk is cheap, let's have a person-to-person discussion.