I just had the opposite experience, called for a price on a bodyguard .380 magazine ,
(I had called last month and was quoted $10 and said ok lemme call back need a few other items).
Called yesterday she says $12, ok np they went up give me two and a $15 rear sight blade kit .. your toal is $25, I say no that's not right, she says the computer applied a discount ...
I say oh wow...we go through the whole billing shipping info dance even though I have bought stuff before and recently,
We hang up I think uh oh she didn't ask for my email or give me a confirmation number.
Called back today....yep you guessed it, sorry sir no record of your order, I checked Discover nothing billed!
Luckily I had wrote the girl theres name down and we had alit of small talk so she shoukd remember me, new girl says she's right here will put u on hold and ask her,
after 20 min she comes back....
She doesn't remember you.
Ok let's redo the order,
Ok but price now is $20 for each magazine , I asked for a courtesy discount for their foul ups and wasting my time. Sorry no can do.
I should have asked for a supervisor and complained but just hung up.
That's pretty poor customer service.
Btw they do not email confirmation numbers or give tracking info so you order and cross your fingers.
They also don't pull up your profile if you ordered before but she had my phone number in the system so alot of time is wasted giving your mailing and billing info each time you call in an order for a part.
