Factory Quality Control Problem w/ new 686

That state of California "no trade out" without another 30-day wait is ludicrous, especially if you trade for the same model. You have my double sympathy.

All the best,

Bill
 
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You have my sympathy - and my concern.

I just sent a 617 back to S&W for warranty repair last week - it arrived in Taxachusetts last Thursday. I'd hate to be on the hook for 8 weeks or more.

Maybe if you stop thinking about it, it will show up - kinda like lost tools. :)

Good luck,
Bob S.
 
Geez, you have my sympathy too but how do you have a 30day waiting period?? Ca is 15 days which is ludicrous enough given that it is supposedly a "cooling off" period.
Had the conversation with my LGS recently, "So I bought the gun, waited 15 days, picked it up and returned it for warranty, waited to get it back, and I'm still not "cooled off"?
 
Now I'm Mad...9 Weeks and losing faith

At first I understood, then I was frustrated...now I'm mad

686 defective out of box and had dealer send back to S&W for warranty work (not easy to just switch out in CA)

You're not going to believe this one...the 686 has been repaired for 3 weeks and just sitting in the S&W shipping room...and waiting (they can't answer why)..They have said for the past 2 weeks it was being shipped and nothing. We were expecting it today and again nothing...when S&W was contacted again today and pressed to get it out already they said to dealer "oh we can't today because the guy who signs the California shipping papers is off"

I am willing to pay more for best to hopefully get the best product and service (which is why I went S&W as compared to the cheaper brands) but I'm starting to lose faith. Hopefully they did such a fantastic job fixing their manufacturing defect that I will forget about this entire episode and become a fan again.

Wish me luck.
 
Call again and speak directly to Mrs. Sousa or Kate Fredette...you problem WILL be resolved quickly.

Randy
 
SD357 said:
My new 686 had a factory QC issue from day one (binding cylinder)...I should have realized it before I took it home but what do I know..I'm new. The store sent it back to S&W on April 17th...How long can I expect to wait to get it back????

Thanks
Click to expand...

Wow I had problems with my GP 100 barrel not timed straght up and crown on barrel was not quite right. Ruger sent a prepaid shipping label to my house and picked it up!Turnaround time was 9 days! You should have got your pistol back by may 15th! New Jersey is commie like Kali ! I hope you get her back soon. I was thinking about buying a new 586 never mind that I will by the old gold 586!
 
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RobsTV said:
..called S&W to check status. It shipped out yesterday, and I will have it tomorrow! Recut forcing cone and replaced cylinder. Awesome service! They only had it 5 business days.
Click to expand...

As noted, my 500 did come back in short order.
But new problems soon discovered.
Top of frame is slightly twisted to the right, making scope rail mount and zero scope impossible.
So far, they have had it two weeks this time..
 
With my stuff that has been sent in all have been turned around in a month or less. Luckily. However when calling S&W I was always on hold for between 20-30minutes before being able to talk to someone. I will admit that everytime I called the issue was taken care of. Overall I didnt mind being on hold.
 
Gman56 said:
Wow I had problems with my GP 100 barrel not timed straght up and crown on barrel was not quite right. Ruger sent a prepaid shipping label to my house and picked it up!Turnaround time was 9 days! You should have got your pistol back by may 15th! New Jersey is commie like Kali ! I hope you get her back soon. I was thinking about buying a new 586 never mind that I will by the old gold 586!
Click to expand...
I won't buy a new Smith either anymore. I just keep buying the old ones. I guess they just don't need my business, for a variety of things they are doing lately.
 
OK this is strange. So I finally call myself to see if the dealer is making this stuff up after 9 weeks. My dealer is an S&W authorized dealer so I thought it would be faster and smoother if they handle the warranty shipping etc. with my defective out of box 686..Well according to S&W the hold up is becuase it is going to a dealer in CA and they need an internal "letter" (whatever that means) and said they will finally resolve. I then asked if I had shipped it back myself as an individual would I have had this issue and he said "no".

I think I feel better but not sure why??
 
I feel bad for you too.
My model 57 41 mag had a 44 cylinder installed (never thought to check that before I bought it). Waiting on week number 3 to get it back. It supposedly shipped yesterday. We'll see.
 
one eye joe said:
This is true, however MANY new shooters don't have the expertise to examine a weapon with a critical eye. They assume that it should be perfect if it left the factory. That level of quality and pride in the product no longer exists even @ S&W , unfortunately...
Click to expand...

But you would expect that the S&W dealer would check it for defects before he sells it!!! I know if it was my shop I would inspect every new pistol for defects from the factory!I dont think they get 100 686 pistol at one time for sale.He the dealer is last in line for S&W QC.
 
Gman56 said:
But you would expect that the S&W dealer would check it for defects before he sells it!!! I know if it was my shop I would inspect every new pistol for defects from the factory!I dont think they get 100 686 pistol at one time for sale.He the dealer is last in line for S&W QC.
Click to expand...

But in this case - there was no "problem to see" until it was shot. Are you suggesting the gun shop go shoot every NEW gun that comes in? Gun are fired at the factory to test them, that's where this should have been found.

Short of a major functioning or cosmetic problem - new guns come out of the box, checked to see if the action can be manipulated as expected and sent out the door.

Like all man-made items, they can be less than perfect - that's why they have a warranty.

Take care,
Bob S.
 
Here here! My advice to anyone: Until S&W works out their quality control issues on revolvers, NEVER buy one online, because dealers and distributors are throwing them out there hoping no one will notice the flaws. I have just gone through a 686P and a 60Pro with canted barrels and warped cylinders.

I know this is an older post, but it comes up first. S&W is able to sell every firearm they can produce right now and quality control is out the window.
 
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