First and Last..

[AK MIKE]

I bought a M&P 15-22 and have had all the problems that most everyone that bought this rifle is having. My rifle failed to get thru a magazine before several fte, ftf, and finally the extractor ejected itself from the gun. I have been waiting a couple weeks to get my gun back from Smith & Wesson. I called the other day to find out any info on when I might be getting it back and was greeted by a customer service person with a terrible attitude. I'm starting to think everyone in customer service doesn't like their jobs very much because this is the second time I talked to someone with a less than ethusiasic attitude.
So, this will be my first and last firearm that I will be buying from S&W. I was thinking that I was just having a bad run of luck with their product and CS because of all the positive things I have heard about them but I must say that their CS is terrible and I won't be wasting my hard earned money on their products again.
Sorry for this post but I think that someone that is looking to buy a M&P 15-22 should be allowed to hear everyones story about this gun and everyones experience with this company. It's only fair to them, I wish I would have had someone tell me about all this before I bought my gun.

If after reading this and you still want to buy a M&P 15-22, shoot me a pm and I'll gladly sell you mine if it ever comes back from S&W.

 

[SNAPPYCRY]

You should always get the name of the customer service rep. If they suck report them. They are'nt doing us ny good or S&W any good.

 

[vitamind3]

I bought a M&P 15-22 and have had all the problems that most everyone that bought this rifle is having. My rifle failed to get thru a magazine before several fte, ftf, and finally the extractor ejected itself from the gun. I have been waiting a couple weeks to get my gun back from Smith & Wesson. I called the other day to find out any info on when I might be getting it back and was greeted by a customer service person with a terrible attitude. I'm starting to think everyone in customer service doesn't like their jobs very much because this is the second time I talked to someone with a less than ethusiasic attitude.
So, this will be my first and last firearm that I will be buying from S&W. I was thinking that I was just having a bad run of luck with their product and CS because of all the positive things I have heard about them but I must say that their CS is terrible and I won't be wasting my hard earned money on their products again.
Sorry for this post but I think that someone that is looking to buy a M&P 15-22 should be allowed to hear everyones story about this gun and everyones experience with this company. It's only fair to them, I wish I would have had someone tell me about all this before I bought my gun.

If after reading this and you still want to buy a M&P 15-22, shoot me a pm and I'll gladly sell you mine if it ever comes back from S&W.

sorry to hear about your woes. Out of curiosity, what kind of ammo were you running when you were having these problems?

 

[BELT_FED]

Well I've had to loose my temper with cs before never at s&w they have allways been more than helpful... I haven't had any prob. With my 15-22 yet... but maybe you should go to the source and ask to speek to a manager and when they get on the phone explain how discusted you are with their service and attitude. They're only purpose is to make you happy... what ever that takes... sometimes employees forget that..

 

[AK MIKE]

sorry to hear about your woes. Out of curiosity, what kind of ammo were you running when you were having these problems?

Remington golden bullet .22 bulk pack from Sportsmans Warehouse.

 

[maxicooper]

Remington golden bullet .22 bulk pack from Sportsmans Warehouse.

The goldern bullet is a "no no" on 15-22.
I was totally "quit" using GB on my 15-22 long time ago.

When you get the rifle back from S&W, try something like MiniMags or Federal bulk. The rifles love those rounds.

Hope this help.

 

[BELT_FED]

Amen... gold bullets are a death sentence for a 15-22

 

[Sprefix]

It's as bad as Thunderbolt or Wildcat

Remington golden bullet .22 bulk pack from Sportsmans Warehouse.

Sorry for your bad experience with S&W. I have tried GB ammo in the past in every .22 I own. I would only use it in a bolt action, and then only in an emergency. I posted before that I tried many types of .22 ammo in various platforms and had the best "over-all" performance from CCI Mini-Mags. Give it a try and let the forum know how it works, as well as other brands you try. Good luck on ammo and with your rifle...........Sprefix

 

[CoopScoop]

My experience with S&W has been disappointing as well. Both guns I've bought from them have had to go back (my M&P 40c and 15-22). My 15-22 was gone for 3 weeks (it was broken when I bought it - no feed ramp). I called about adding the threaded barrel - they did even attempt to work with me. I asked for an extra mag or two for the inconvience of it all, and I got nothing. I was so disappointed about it, that I called up customer service to see what I could get. The guy wasn't helpful. He told me that if someone did get a free mag it was because they made a mistake, but they never give out mags. I like some of the guns they are putting out, but their quality control stinks, and their custumer service does also.

On the positive side, I took my 15-22 shooting yesterday and didn't have any trouble (shot American Eagle), so I'm hoping it's good to go.

 

[ChattanoogaPhil]

My experience with S&W has been disappointing as well. Both guns I've bought from them have had to go back (my M&P 40c and 15-22). My 15-22 was gone for 3 weeks (it was broken when I bought it - no feed ramp). I called about adding the threaded barrel - they did even attempt to work with me. I asked for an extra mag or two for the inconvience of it all, and I got nothing. I was so disappointed about it, that I called up customer service to see what I could get. The guy wasn't helpful. He told me that if someone did get a free mag it was because they made a mistake, but they never give out mags. I like some of the guns they are putting out, but their quality control stinks, and their custumer service does also.

You bought the 15-22 in 'used' condition with a missing feed ramp, right?

 

[ChattanoogaPhil]

Well I've had to loose my temper with cs before never at s&w they have allways been more than helpful... I haven't had any prob. With my 15-22 yet... but maybe you should go to the source and ask to speek to a manager and when they get on the phone explain how discusted you are with their service and attitude. They're only purpose is to make you happy... what ever that takes... sometimes employees forget that..

I suspect that S&W management hasn't prepared their employees to deal with the myriad of problems and questions concerning the 15-22. They seem pretty cheerful until you tell them you got a 15-22.

I mean really... what can those people who answer the phone really do when someone calls regarding the 15-22? They obviously aren't allowed to speak to any chronic problems. They can't order you parts. I doubt they even have a good parts listing or diagram to read from because one person will read a part number for an item, and the next person will read something totally different.

Speaking to management is a good idea. But, IMO, their people aren't the problem... the 15-22 product and management is the problem.

 

[27 Beck]

I bought a M&P 15-22 and have had all the problems that most everyone that bought this rifle is having. My rifle failed to get thru a magazine before several fte, ftf, and finally the extractor ejected itself from the gun. I have been waiting a couple weeks to get my gun back from Smith & Wesson. I called the other day to find out any info on when I might be getting it back and was greeted by a customer service person with a terrible attitude. I'm starting to think everyone in customer service doesn't like their jobs very much because this is the second time I talked to someone with a less than ethusiasic attitude.
So, this will be my first and last firearm that I will be buying from S&W. I was thinking that I was just having a bad run of luck with their product and CS because of all the positive things I have heard about them but I must say that their CS is terrible and I won't be wasting my hard earned money on their products again.
Sorry for this post but I think that someone that is looking to buy a M&P 15-22 should be allowed to hear everyones story about this gun and everyones experience with this company. It's only fair to them, I wish I would have had someone tell me about all this before I bought my gun.

If after reading this and you still want to buy a M&P 15-22, shoot me a pm and I'll gladly sell you mine if it ever comes back from S&W.

Remington golden bullet .22 bulk pack from Sportsmans Warehouse.

If you have read the posts on this and other forums, you will come to the conclusion many shooters have, Remington Golden Bullets don't do well in many firearms, especially semi-autos.

Rem GBs and an ejector out of adjustment is an incident waiting to happen. One or the other is bad, both together, well you know what happens.

 

[raveneap]

Not only doesn't the 15-22 like the Remington Golden , but neither does the Ruger Mk III. Out of the box, I was having FTE, FTF, etc. Called Ruger, told them the problem, and before I could even mention the ammo, they said "You're using Remington Golden, right?" I said that I was and they replied that the Mk III did not like that ammo. Since then I've only used it in my revolvers. The Federal bulk pack works fine in whatever gun I use it. As far as the 15-22, I've only put a hundred rounds through it so far but it was flawless. I was using Federal and Winchester bulk. If I do have a problem with the 15-22 I know that SW will take care of it. I've owned Smiths for many years. In the few instances where service was necessary, they've been outstanding. As I said in an other post, if you call their customer service, ask for Kelley. She's a great CS rep.

 

[sw44spl]

my friend had the same thing happen to his colt m4-22.he got 1 mag out of it then constant fte and ftf then the guts fell out of it. he has yet to get it fixed.all i can say is what i told him.If you want a 22 rifle get the best a Marlin.but if you have to get a semi 22 get the Ruger 10-22 they are very reliable.

 

[AK MIKE]

Lots of replys about the remington ammo but I don't think that a gun should blow apart because you try and shoot 10 rounds of what some peole consider "bad ammo" thru it. I recently bought the Sig522 and after several hundred rounds of remington "bad ammo" I'm yet to have a problem. The Sig522 is burning right thru this stuff.

Side note: anyone looking to get a .22 semi-auto, the Sig522 is hard to beat.

 

[cpprpythn1]

Remington golden bullet .22 bulk pack from Sportsmans Warehouse.

I don't think you can place all the blame on that ammo choice. I went through all 550 rounds of remmington gb ammo with zero problems. Now I am switching to the fed bulk pack because it is not as dirty as the remmingtons.

 

[straight-shooter]

My comparisons show that the Remington Golden Bullet has a longer oal than other .22 ammo i've compared it to. My Ruger MKII also will not feed correctly using the Remington. I'm relagated to the fact that avoiding one particular type of ammunition is no huge inconvenience. Fortunately for me the Walmarts carry Federals and Winchesters so no big deal.

I personally blame the Remington's for the longer OAL and don't at all blame the 15-22. The Remington's will sometimes not go fully into battery and cause catastrophic damage to the gun. I have yet to hear of Winchester or Federals causing this. Someone correct me if i'm wrong.

Sure it would be nice to manufacture a gun that shoots all factory ammunition but unfortunately this isn't always the case. Not if said ammunition is slightly out of spec on it's length.

I would like to finish by saying I think more of us need to start calling CS at Remington and asking questions instead of pestering the crap out of S&W about why the gun is having so much trouble with a ammunition that S&W has absolutely no control over. Remington is the one who needs to wakeup and shorten their oal on their ammunition and guess what. The 15-22 would feed it and our troubles for the most part would be over.

 

[DemskeetSkeet]

Remington golden bullet .22 bulk pack from Sportsmans Warehouse.

rofl, I have never had any success with golden bullets in any of my .22lr.

I purchased one box and couldn't even get through them with my line up of rimfire's:

10/22 target model
Ruger Charger
Ruger Mark III Hunter
S&W M&P15-22

I'm sure they won't even cycle in my latest rimfire that's coming:

CZ 452 Full Stock in .22lr and it's a bolt action rifle!!!

 

[cjw3]

I would like to finish by saying I think more of us need to start calling CS at Remington .

Good luck.

They couldn't even manage to reply with the right form letter........("copper solid ammunition"?????")



December 15, 2009

Remington Arms Company, Inc.
870 Remington Drive
P.O. Box 700
Madison, NC 27025-0700

To whom it may concern,

I recently purchased 3 boxes (150 rounds total) of your .22 Long Rifle HP Subsonic loads, lot no. H03AB235. Out of the three boxes I got 6 failures to fire, and this from a Smith & Wesson K-22 operated single action. Of the ones that did fire, I noticed that the report varied a great deal, which is an indicator of great variations in velocity with resulting poor accuracy (I have verified this in the past with a chronograph). I have had even worse results of late with your bulk packed .22 LR ammunition in several guns and hoped that the subsonic loads would be an improvement. I was mistaken.

To say that I have been disappointed in the quality control of Remington .22 LR ammunition for the last several years would be an understatement. I now regularly purchase Federal .22 LR HP in their bulk pack. In comparison, their report is generally very consistent and I believe of the last 1100+ rounds I have fired I only experienced 1 failure to fire. It is typically a little less expensive, at least from Wal-Mart, than yours as well. If you will check some of the message boards on the Web, I think you will find that many people have had the same poor results as I have.

I would like to be able to use these products with confidence, but regret that I am unable to do so until there is a marked improvement in their quality. Thank you for your attention to this.


Sincerely,



Their response:

December 21, 2009

We have received your letter, dated January 2nd, regarding the copper solid ammunition.

We regret you experienced a problem with this ammunition. When there is a concern regarding our ammunition, we request that the ammunition be sent to our ammunition facility for evaluation and testing. To ensure proper shipping, we suggest the following:

>Please package the ammunition in a secure carton or box. The package should be stuffed to prevent movement. A box within a box is the recommended method of packaging.
>Include your name, full address and telephone number.
>Include a letter that explains the problem.
>Shipping must be via U.P.S. only. For UPS, please mark the package "ORM-D" for Other Restricted Materials-D. Draw a box around the "ORM-D" letters and write "Cartridges, Small Arms" above the box.
>Mail to: Product Service, 2592 AR-Highway 15N, P.O. Box 400, Lonoke, AR 72086-0400

We will contact you once our evaluation and testing has been completed. Also, if the ammunition is indeed found to be faulty, we will reimburse you or replace the ammunition returned to us for evaluation, and can reimburse you for shipping as well if a receipt is provided.

We regret that you experienced problems with copper solid ammunition. We appreciate the opportunity to be of service to you. We can be contacted at 1-800-243-9700, Monday-Friday 9 a.m.-5 p.m., EST.

Sincerely,
Ron Stegall
Customer Services

 

[straight-shooter]

Resolution only works in numbers. If Remington received 500 phone calls about their out of spec ammunition then they "might" perk up their ears and do some investigation of their own. I know, highly unlikely but ....

I'm personally not gonna worry about it and just purchase winchester or federal. In defense of people purchasing the 15-22 like AKMike. I'm sure when he bought the gun the sales person didn't issue any verbal warning about using Remington ammunition and thus the result of him not being happy with the 15-22. AKMike, if your listening and still not too upset. Receive the gun back from S&W and shoot any other type of .22 ammo and you'll be satisfied. Don't hold the grudge with S&W but if anything just throw the rest of your Remington out the window and be done with it.