I called a local Gander Mountain yesterday to see if they had received any of the CCI Mini-mag ammo cans after receiving an ad saying it was on sale through the month at $99.99 ($6.25/pack!). He told me they had just received a very small shipment and it had yet to go out, but it was there and would be available. I got in the shower and headed to the Gander 40 mins away. When I got there, the clerk working the counter acted oblivious and said there was no ammo that came in and he knew of no .22LR that had become available. I simply asked why when I called someone had confirmed there was a shipment? I could believe it being sold already, but not that it never arrived especially after calling only about an hour ago prior to it ever hitting shelves. He acted completely smug, and was just like if you want to wait a few hours I might check by then and maybe there will be some ammo.
Displeased, I just decided to find another more "customer service" oriented employee. I saw an employee with an older gentlemen, and in his hands...what I wanted...the ammo can of CCI. I let them finish their conversation and he asked me if he could help. I told him how I had called, driven 40 minutes after being told this item was in stock, and simply wondered if any more was available. He said there might be one left. He went to the back and got me my CCI Mini-mag 40gr ammo can. He was a great guy to talk to, completely helpful, and got me what I wanted without any grief or smug attitude. I asked him what was the deal with the ammo if it was being held for a sale date or what? My only conclusion is they had limited stock, someone let the cat out of the bag, and certain employees had planned to buy up the stock but store policy dictates they have to let it go if a customer asks because they really pryed for a name of the clerk that said it was in stock over the phone.
Getting the item was great. What saved me as a customer, however, wasn't obtaining the CCI but rather the attitude and respect as a customer of the second employee, because I was about to walk out and never return business to a Gander after the smug attitude of the first.
Long story, but it follows suit to the OP and offering actual customer service. Having a hardly sought item in stock is not what I expect every time, but quality customer service is and it seems to me Gander corporate needs to evaluate some of their employees. I can deal with bare shelves, I can't deal with crummy attitudes or complete bull.