Has anyone else had a problem with Smith & Wesson warranty???

[Michaeljlee1980]

I purchased a S&W model 457 in 2005. The frame had been damaged from shooting factory rounds, so much so they replaced the frame in 2005 and again in 2006 for the same reasons. Well I sent it back again after it had huge dents in the frame from the barrel contacting it, after only 100 rounds. S&W sent it back saying the gun was totally fine. I called and asked why they would send it back with no repairs and they told me they would not have done that.The damage was very visible if they just disassembled it the last time I sent it in. so again I send it back with pictures of the damaged part. gunsmith there says the gun is so damaged it is unsafe to shoot. They do not make this model anymore so they offer me a replacement gun. Msrp on my original 45cal pistol was $689. S&W offer me a M&P shield 9mm as a replacement. Msrp on 9mm shield is $469. They will not budge on giving me a gun that is even comparable or even match dollar for dollar to my original firearm. I was told if i want to get a gun that is comparable that they would get back to me in 3 days (its been 4) with what I would owe them. Does this seem right to anyone else? Do any S&W gun owners know this policy about their S&W firearms warranty?

 

[JAREDSHS]

I would think that a M&P Compact 45 would be in order.....

 

[rwsmith]

I sent a Shield back....

I sent a Shield back recently and got it back in a week. UP UNTIL NOW, the only times I've heard of S&W 'cheaping out' was if they thought it was the fault of the ammo or some kind of abuse. I'm NOT saying this is your case, but I'm really curious about what, in your opinion is the cause of this gun failing twice? Do you think the metal was a bad batch?

 

[amazingflapjack]

Here we go again...

 

[Targets Guy]

See if they will give you a new Shield 45.

Welcome to the forum.

 

[Jim L]

I had a problem with a Performance center shield.
Very LONG story short - It took me 2 times of sending it back before they replaced what needed replacing.
The 1st time they sent it back with no repairs.
The Performance Center Dept was very smug & arrogant to me on the phone. I even got my S&W Diamond dealer involved & they were smug to him also.
I will think twice before purchasing a new S&W again.

 

[Michaeljlee1980]

I would think that a M&P Compact 45 would be in order.....

the msrp of the gun i currently have was $681 and i was asking for an m&p 45 with threaded barrel kit with an msrp of $719. i told them i would pay the difference of $38 but s&w will only give me what they think my current gun is worth. if you have a gun that is out of production sell it before it broken beyond repair otherwise they will just downgrade you for free.

 

[Michaeljlee1980]

I sent a Shield back recently and got it back in a week. UP UNTIL NOW, the only times I've heard of S&W 'cheaping out' was if they thought it was the fault of the ammo or some kind of abuse. I'm NOT saying this is your case, but I'm really curious about what, in your opinion is the cause of this gun failing twice? Do you think the metal was a bad batch?

I am on my 3rd frame and it is destroyed. with this frame i used exactly what they told me to use winchester 230 grain full metal jacket. 100 rounds shot through and according to the gunsmith at S&W is unsafe to shoot. metal must have been a bad batch. but the service guy told me its because the metal is old. i didnt know metal had an expiration date lol

 

[Michaeljlee1980]

Here we go again...

what does this imply? im new to the whole forum thing and any info would be greatly appriciated

 

[Michaeljlee1980]

See if they will give you a new Shield 45.

Welcome to the forum.

They will not unless i pay the difference. they will only offer me the 9mm shield not even the 40cal

 

[Michaeljlee1980]

I had a problem with a Performance center shield.
Very LONG story short - It took me 2 times of sending it back before they replaced what needed replacing.
The 1st time they sent it back with no repairs.
The Performance Center Dept was very smug & arrogant to me on the phone. I even got my S&W Diamond dealer involved & they were smug to him also.
I will think twice before purchasing a new S&W again.

i will post the pics of damage as soon as i can to show everyone the damage they missed. service center was definitely very smug. i told them i was going to get online and see if anyone else had problems like this and kinda spread my story of how i am beig treated. the service center manager told me to go ahead because his grandfather fought for the rights so i could say whatever i wanted. pretty crappy customer service to say the least.

 

[Michaeljlee1980]

Sent from my HTC6525LVW using Tapatalk

 

[Michaeljlee1980]

Sent from my HTC6525LVW using Tapatalk

 

[Jim L]

The words Performance Center used to mean quality & they payed attention to detail. Now it just means mass production & quantity over quality.
I'm sure soon they will only offer SD VE as a replacement.

 

[Jim L]

back to the top....

 

[Michaeljlee1980]

The words Performance Center used to mean quality & they payed attention to detail. Now it just means mass production & quantity over quality.
I'm sure soon they will only offer SD VE as a replacement.

SD VE? Sorry I don't know what that stands for

Sent from my HTC6525LVW using Tapatalk

 

[Muss Muggins]

back to the top....

At the risk of thread drift, why would you bump a thread to the top which A: Isn't yours and B: Isn't a sell or buy ad . . . ?

(realizing that I'm de facto bumping this by sort of drifting the thread . . . )

 

[Jim L]

SD VE? Sorry I don't know what that stands for

Sent from my HTC6525LVW using Tapatalk

SD is a semi auto model about the size of a Glock 19
SD = Self Defense - VE= Value Enhanced
It cost less than the M&P line.

 

[Jim L]

At the risk of thread drift, why would you bump a thread to the top which A: Isn't yours and B: Isn't a sell or buy ad . . . ?

(realizing that I'm de facto bumping this by sort of drifting the thread . . . )

A - because I feel S&W quality has gone down hill & I want customers to know it.
B- I'm not selling or buying anything (im not sure what the inferred intent was on that one?
I have a C for you,, Why do you care? or why are you policing the thread?

 

[Muss Muggins]

A - because I feel S&W quality has gone down hill & I want customers to know it.
B- I'm not selling or buying anything (im not sure what the inferred intent was on that one?
I have a C for you,, Why do you care? or why are you policing the thread?

B: Because buyers and sellers bump ads to create traffic, but I've yet to see a thread bumped solely to attempt to create comments. I was making a comparison.

C: Duly noted . . .