ih8suvz
Member
That guy is lucky S&W didn't charge him for returning it to stock. Ruger would have made him pay.
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How fast have your warranty communications and repairs been?
- Thread starter CcwSigma
- Start date
That guy is lucky S&W didn't charge him for returning it to stock. Ruger would have made him pay.
Well I'm just hoping for the best. As I said I was a complete noob when I got my sw40ve. I had another pistol-a MR baby eagle, steel da/sa 9mm which I can shoot quite well but not due to experience, it was lightly used and had a great trigger, the sights were already dialed in and I have good eyesight and eye hand coordination, I think in part because I've been into drawing and illustration my whole life, was apprenticing to tattoo for a while and have a pretty steady hand and my trigger finger is my drawin' finger. So I was naive enough to believe I could shoot all guns equally well, not this one that particularly suited me. When I got this sigma and realized I couldnt hit the broad side of a barn I was devastated, and it was jamming. And this was before I found this forum and learned alot from the many experienced folk here but I had started researching the gun via the internet and the first stuff I came across was some threads and youtubes about doing a trigger job yourself and a couple guys that said you can send it back to s&w to get smoothed out but "you should just save yourself some time and do it yourself" and no warning about voiding my warranty. Guys were talking about removing this spring and that spring and throwing this spring away and sticking a ballpoint pen spring here and popping a reduced striker spring here...new as I was I knew I was not going to stick any springs out of a pen in my handgun, tried the wolff 3.5# striker spring and got 2 light strikes my first trip to the range. That spring came right out and the factory spring right back in. so I felt polishing was the way to go, if I could do it over I would have shipped it back for free and let the pros do it, but didn't. Sometimes learning hurts. Just hopefully not this time..after I found this forum and a vast resource of experience and advice I actualy learned a lot about the sigma and not from billy bob the garage gunsmith who advocated "doing it yourself" and that they just put those springs in there cuz they like putting in springs not that they actualy have them there for any good reason..so we'll see, I kept it factory other than my one time with a competition spring, and that's not in there anymore, I think I jammed it into a ballpoint pen actualy and man that pen works great! So its been a big learning curve but if I hadn't gotten a sigma I probably never would have learned as much about funds and shooting, I now work hard on my stance, my trigger finger control and shooting with both eyes open. I've also learned what kind of guns suit me best. Love the feel and ergos of my sigma but my next purchase will probably be a da/sa.
meanmrmustard
Member
I'd kill for a 5906 or 4566.
IH8-I'm right on your heels, got an email with fedex tracking number this morning. It's en route and supposed to be delivered to me tomorrow. I'll be at work and won't be able to receive it, I'm going to their website and requesting a hold at fedex and will be able to pick it up on saturday. That's some prompt turnaround. 9 day turnaround from their receiving it to my receiving, actualy 10, but that's only because I won't be home to receive it tomorrow. What was wrong with your sigma?
ih8suvz
Member
http://smith-wessonforum.com/smith-...ls/195585-there-something-wrong-my-sigma.html
I got my Sigma back yesterday. Slide was not locking back after the last shot. Frame was getting beat up too. S&W rebuilt it.
I got my Sigma back yesterday. Slide was not locking back after the last shot. Frame was getting beat up too. S&W rebuilt it.
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warranty
CCWSigma: I called S&W for a broken striker assembly on 357v that I bought on auction, did not know it was broken when buying it. I told them, fed-ex mailer sent to me, the gun went out and counting the weekend the sigma was delivered by fedex teu and I received the "letter" telling me it was coming later that day in snail mail. 14-15 yrs ago a new 629 would not hit the target backing at 25 yds. Off to S&W at my cost, returned with the sights moved back to the middle??? No change in lack of impact, back to S&W, phone calls from them for the next few weeks, till they realized the frame was drilled off center. They replaced it, did an action job, and it shoots a big hole at 25 yd with 6 shots. It would do better if I could. I have a number of sigmas 40/357 all are 40f or 40c except for the one 357v. I have only had to replace a striker string after 4-5 K in one of the guns, I bought them when they first came out before there was a S&W forum to tell me they do not work . Be Safe.
CCWSigma: I called S&W for a broken striker assembly on 357v that I bought on auction, did not know it was broken when buying it. I told them, fed-ex mailer sent to me, the gun went out and counting the weekend the sigma was delivered by fedex teu and I received the "letter" telling me it was coming later that day in snail mail. 14-15 yrs ago a new 629 would not hit the target backing at 25 yds. Off to S&W at my cost, returned with the sights moved back to the middle??? No change in lack of impact, back to S&W, phone calls from them for the next few weeks, till they realized the frame was drilled off center. They replaced it, did an action job, and it shoots a big hole at 25 yd with 6 shots. It would do better if I could. I have a number of sigmas 40/357 all are 40f or 40c except for the one 357v. I have only had to replace a striker string after 4-5 K in one of the guns, I bought them when they first came out before there was a S&W forum to tell me they do not work . Be Safe.
meanmrmustard
Member
http://smith-wessonforum.com/smith-...ls/195585-there-something-wrong-my-sigma.html
I got my Sigma back yesterday. Slide was not locking back after the last shot. Frame was getting beat up too. S&W rebuilt it.
And was this free...inquiring minds wanna know.
ih8suvz
Member
meanmrmustard
Member
Sure was.
Excellent. They received mine yesterday, this is reassuring to me.
Well I thought I would have to wait till tomorrow to pick up my sigma, since I chose the hold at fedex option which is supposed to be available for pickup the day after the scheduled delivery but I just tracked it and fedex is on point, it's alway there waiting for me to pickup! No waiting full saturday, I'm scooping my Sigma right after work. Maybe if I'm lucky I'll get it to a range before the night is through. Happy friday!
I called S&W today and they're sending out a box for my SW40VE. The extractor claw broke today at the range. First time it's going back. Hopefully I'll see a similar turn-around that the other folks have experienced.
meanmrmustard
Member
I haven't gotten an email or anything saying they've looked at mine yet, or what the problem is. Must be uber busy.
ih8suvz
Member
How long ago did S&W get your gun? S&W got my Sigma on Wednesday the 15th, and I got my letter 3 days later on the 18th. You'll get the letter on Monday i'll bet.
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meanmrmustard
Member
You're probably correct. Got mine Friday morning, early. So, Monday is probably correct.
meanmrmustard
Member
That is nuts. So, I wonder why they even had the gun as long as they did, or why they didn't contact you before returning it. Confusing.
The work order said replaced slide! I always felt I got a bit of a lemon with my sigma, I see where some people rag on it because the quality control was an issue sometimes..some people go on and on about how much they love their sigmas while others do the opposite. I know in part that is due to theto the trigger pull which for some ain't nothin' and for others it is a deal breaker but for the most part sigmas get positive reviews and praise for reliability. Anyways I had duracoated my slide and then removed the duracoat to avoid any warranty issues. In my letter inside my case for the gunsmith I mentioned how much I liked the allied forces series and wanted to know if there was a way to get it blued or finished in a manner that would keep my warranty intact and whether I would have to send it in to s&w custom to get it finished. I went over the reliability issues, the self drifting sights, problems with the slide locking back during live fire with magazines that were still loaded and the slide slamming into battery when inserting a new mag. I went over the slide to barrell fit which seemed off to me, the muzzle sat tight against the bottom of the opening of the slide and had a large gap above the muzzle, and that the barrell was getting flat spots in that area and I could push the muzzle up and down a little when it was in battery. I mentioned my trigger being gritty and mushy with no break at all..
I was so happy my hands were shaking when I pulled it out and went over it. They had replaced my slide with a new black slide. Not my crappy home made duracoat attempt, a factory black slide. My sights are centered and new, new extractor, striker it was beautiful. It said no repairs needed but I thoroughly inspected it and it looked like the gunsmith had taken everything I mentioned and thoroughly inspected and tweaked what he felt needed it. My mags looked like they has ben cleaned and polished and tested, there was a tiny little H stamped in them near the bottom and I don't know if he did anything to my mag release but the mags always dropped freely but now they practically shoot out when I hit the mag release, my trigger has the same take up which by now isn't half bad but then at the end there is a snap! When the trigger breaks. My barrell appears to have been lightly milled or something, there are a few scratches and chatter marks around the barrel, previously the only scratches were lengthwise and the muzzle is much more centered at the business end of the slide. Also my slide end cap is stippled like in the m&p and sd, not the smooth end cap I have always seen on sigmas. Unless the newest ones have this? I got mine in 09..also there is a tiny H stamped on my trigger arm bar and on another metal part inside. I don't know everything that was done and I almost didn't want to post this because I felt like I had been blessed by this gunsmith, I had mentioned how I needed a reliable weapon to protect my family, that I am a new father and simply can't afford to replace this gun I didnt feel confident in its reliability and accuracy and I wished a professional would go over it and that is exactly what happened, I'm not sure but it looks like there were a couple tiny little grinds and polishes in parts like my guide rails. I think they found enough out of spec with my slide to just replace it instead of fixing it and this is not match grade or anything but it looks like someone took the time to match my slide to frame and slide to barrell. Looks like my feed ramp haas a little grind and polish. I just wanted to say how happy I am with this sigma. I can't afford to take it out right now, money is that tight for me but it appears to have been fired alot.
I almost didn't want to list because I remember when some douche bag posted that smith and wesson was giving out free trigger jobs and posted the fedex info to ship to a warranty authorized gunsmith and weren't even calling customer service just shipping their guns in s&w's dime and then ruined it for everyone because s&w had to get a new account# with fedex and put a stop to the free"trigger jobs"which were really just warranty polishing for gritty triggers not to reduce trigger pull. I just got lucky and don't want a bunch of people trying to get free black slides because I did. Mine was defective and they probably just happened to have that one on hand at the moment or they may have even refurbished my own slide but I don't think so. The stippled end cap was a nice touch though. They must be compatable with the sd..i can't say how happy I am with s&w's customer service and this experience is enough to make me seriously consider another s&w product when I can afford my next pistol..
OK, last post. After going back over the picture thread I see the stippled end cap isn't unique, some got em and some don't, must be the newest sigmas that have these? Anyways I like it, I will post pics when I have time and a range report when that happens.
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