I have two different reds & two different greens. Let me tell you my experience.
-I bought the one red item, a press, on a Tuesday. On Wednesday a helicopter with their logo on it landed in my front yard. They had learned of my purchase from the distributor, sent two reps to my house, one a cs rep & the other a tech. They offered to help me set up the press and teach me how to use it, at no charge. Of course I accepted.
-My first green item, a scale, was off 1.3gr after I contracted a cold and sneezed on one end of the beam. They monitor every purchase and employ traveling follow-up cs reps to visit each purchaser to assist in any way necessary. My traveling rep arrived an hour after the incident and provided me with a new scale to replace the soiled one. He apologized and took me out for a steak dinner that evening.
-The second green purchase, a powder measure, had a speck of green paint .1mm in diameter on the inside of the transparent hopper at the bottom. The company had tracked the unit with the defective component to my LGS, located me, gave me a 50% rebate and sent a tech to replace the hopper. He also cleaned the bathroom fixtures while he was here.
-The other red item, a case trimmer, has been completely satisfactory after trimming around 900 cases. but I've had it for a week and haven't heard anything from the company. Do you think I should be concerned?
Andy