I hate OpticsPlanet!

[A2 Stippling]

RANT:

Today I ordered 2 x Fobus holsters and a shotgun soft case from Optics Planet. As always, their prices were the best...and the website slickly guided me through my purchase. There was no mention of "out of stock" or "back order" and I pressed "BUY".

An hour later I get an email stating :

"Thank you for your order. We apologize, but your order has been temporarily placed on hold because we have just run out of stock on..."

BS. Double BS. Triple BS. This is a dang ploy by OP to lure us into buying knowing that other sites list if items are in our out of stock...and by having prices $2-$5 cheaper than the competition. Now I either wait an additional 7-10 days or go elsewhere.

GOD I hate OpticsPlanet!!! This is my 3rd time...same issue...same hate...but I usually end up ordering again with them!!!! WHY!!!!

 

[Damn Yankee]

Fool me once, shame on you; fool me twice, shame on me.

 

[A2 Stippling]

Issue is with the WAY that products are shown as availabile. OP should have a better logistics tracking program that can show warehouse availability.

My other couple dozen orders have been first-rate (as well as when I need to return items). My rant is on a specific marketing ploy that I detest...as well as lack of investment into website/warehouse tracking measures.

 

[Rule3]

I buy my Fobus holsters direct from Fobus. Free USPS shipping. Guaranteed for life.

Optics did the same thing to me once on a scope, they said 3-4 weeks. Ended up being months!.

 

[A2 Stippling]

1/2 of the holsters available at Fobus (no G19 RH model). I pay $7.00 more for the holster via Fobus. The G19 on the Fobus site is $10 more than OP. Crazy man. Will keep looking...simply crazy.

 

[loutent]

reminds me of...

Customer: How much for that widgit?
Merchant: $10 sir.
Customer: $10!!! The store across the street has it for $8!!!
Merchant: Why not buy it there then?
Customer: It's out of stock.
Merchant: Oh - when were out of widgits we only charge $7!!

 

[diamonback68]

I would not aggrievate myself, I would buy somewhere else. Life is too short to deal with bad people.

 

[Rule3]

Midway has them but then you would have to pay shipping

 

[straightshooter1]

I don't buy a lot of stuff from OP, but when I do, I simply call them. I get a live person who takes my order, has always told me if the thing is in stock and takes my credit card.

I do the same with Midway, Mid-South, Gamaliels and most of the other places I purchase from. Much easier, at least for me.

Bob

 

[JCS&W]

I always sell the products I do not have for $3 to $4 less than the competition! lol

 

[Reloader]

Happened to me in October last year..finally received January 2011. Never again, 15 emails of the same verbage.

 

[ContinentalOp]

RANT:

Today I ordered 2 x Fobus holsters and a shotgun soft case from Optics Planet. As always, their prices were the best...and the website slickly guided me through my purchase. There was no mention of "out of stock" or "back order" and I pressed "BUY".

An hour later I get an email stating :

"Thank you for your order. We apologize, but your order has been temporarily placed on hold because we have just run out of stock on..."

BS. Double BS. Triple BS. This is a dang ploy by OP to lure us into buying knowing that other sites list if items are in our out of stock...and by having prices $2-$5 cheaper than the competition. Now I either wait an additional 7-10 days or go elsewhere.

GOD I hate OpticsPlanet!!! This is my 3rd time...same issue...same hate...but I usually end up ordering again with them!!!! WHY!!!!

At least you got an e-mail. A few months ago I was shopping for a Benchmade Mini-Presidio and, like you, found the cheapest price at Optics Planet with free shipping. The website said it was in-stock. I placed my order. Being free shipping I figured it was by ground so I gave it about a week, week-and-a-half. Then I realized I never got a ship notification. I checked the status online and there was no mention of the item being shipped. I called to check on the status of my order. That's when they told me they were out of stock and it would take 6-8 weeks before they would be in stock again. They said they had sent out e-mails to everyone who had ordered one, but I never received it. I cancelled my order. Within 5 minutes I found another vendor and placed my order. I had my knife in less than a week.

 

[foggood11]

Similar experiences here, as well. As someone said, call 'em and confirm in-stock immediate availability, that's the best way and the only way I deal with them any more.

They do have very competitive prices, so for me it's worth a 5-minute phone call. Just my $.02.

 

[cal50]

RANT:

Today I ordered 2 x Fobus holsters and a shotgun soft case from Optics Planet. As always, their prices were the best...and the website slickly guided me through my purchase. There was no mention of "out of stock" or "back order" and I pressed "BUY".

An hour later I get an email stating :

"Thank you for your order. We apologize, but your order has been temporarily placed on hold because we have just run out of stock on..."

BS. Double BS. Triple BS. This is a dang ploy by OP to lure us into buying knowing that other sites list if items are in our out of stock...and by having prices $2-$5 cheaper than the competition. Now I either wait an additional 7-10 days or go elsewhere.

GOD I hate OpticsPlanet!!! This is my 3rd time...same issue...same hate...but I usually end up ordering again with them!!!! WHY!!!!

Similar experience and I am done ordering from them. I wanted a new set of night sights and a co worker also wanted a pair for his gun (different model). I looked around and tried to find who had both in stock to save shipping. Optics planet said they had both in stock so I ordered. What I got in the mail was one set and the other one back ordered (mine).
I told them to shove the other ones.... Its the principal that it allowed me to order online (after I called to verify they had both sets) and then I got the surprise. I get dealer pricing from Midway and Brownells and they will get my funds. I tried OP a couple times and NOT impressed.

 

[Maximumbob54]

They have never had the lowest price any of the times I have checked with them. Most of the time they are even higher than Brownells. I usually find Natchez or MidwayUSA to have better prices. And I like Midway's NRA round up program.

 

[A2 Stippling]

Just called. Their "product handling expert" is not on duty and nobody who can fit a "gun to holster" is available to help me. I'm supposed to call back on Monday.

Great...I will spend the extra cash and go somewhere else. Just cancelled my order...eat it OpticsPlanet.

 

[vytoland]

if you dont like the food..............dont eat the meal.

 

[akviper]

I got burned and will never buy from them. I ordered a Leupold scope for my son's Christmas present and couldn't figure out which Leupold scope caps went with it. I called the customer service folks who took my order and specifically told me they were sending the correct scope caps. The scope and caps arrived and guess what, the caps didn't fit. I called and they said no problem, send the scope caps back. They forgot to mention there was a $10 "restocking fee" for each scope cap. I called and took it up the chain to a supervisor who told me that it wasn't their fault the order people sent me the wrong scope caps and they would not refund the $20. I'd ordered the scope months prior to Christmas so I couldn't dispute it through the credit card. I'll never deal with them again even if they are giving stuff away. Avoid them like the clap.

 

[rags]

I've used them 5 different times in the last 3 years or so. Mostly Safariland stuff. Never had the first problem whatsoever in ordering, paying or shipping. Always fast shipping and in stock. Never emailed or called them once about anything.

I'm actually surprised at the comments here. Better lucky than good I guess!

rags

 

[imjin138]

I never used them until late May this year, and I ordered atriple mag holder from Bianchi I went through everything and ordered it.

I got my e mail saying it was on the way then 3 days later it was back ordered. I got an e mail yesterday that it was on the way a good 5 weeks after the initial order.