Smitty500Mag
Member
I'd be ashamed to send someone an E-mail 2 months later to inform them that I didn't receive my order. He doesn't even deserve a response.
Smitty
Smitty
I need some advice from you guys, please help !!!
- Thread starter shooboy
- Start date
venomballistics
Member
your heart is probably pretty close to right in the matter.
Your customer has more or less resigned to the fact that the snerts of the hood walked off with the goods. So I suppose you could skate right on out of things if you opted to run shop like a NYC based firm. On the other hand, its only part of the American way to take the best possible care of your customers, which would mean a redo of the order.
This shows all the right kind of pride in your craft. Ive done the same on a project that proved to be on the bleeding edge of possible.
the act is a little bit of a gamble ... your customer may be irreparably upset ... or he may not be.
the only absolute outcome is doing nothing, where your guy will absolutely be upset.
roll them thar dice
Your customer has more or less resigned to the fact that the snerts of the hood walked off with the goods. So I suppose you could skate right on out of things if you opted to run shop like a NYC based firm. On the other hand, its only part of the American way to take the best possible care of your customers, which would mean a redo of the order.
This shows all the right kind of pride in your craft. Ive done the same on a project that proved to be on the bleeding edge of possible.
the act is a little bit of a gamble ... your customer may be irreparably upset ... or he may not be.
the only absolute outcome is doing nothing, where your guy will absolutely be upset.
roll them thar dice
yanici
US Veteran
Not so quick there. I sent an air rifle by FEDEX with sig. required. The driver dropped it off at the door and left. Luckily the package was not stolen. Waddya gonna do?
TAC
Member
Under those circumstances FedEx would be 100% responsible. You would file a claim and they would have to reimburse you for your loss.
Shoo, Many "good" points precede this post. I just can't get over why so long before he emailed you to see where the goods were at!
I can't get over that. As someone said before...I look for my stuff when I'm told it was shipped and would have wanted to know *edited* allot sooner than he did!!!
Good luck with your decision. rags
I can't get over that. As someone said before...I look for my stuff when I'm told it was shipped and would have wanted to know *edited* allot sooner than he did!!!
Good luck with your decision. rags
gregintenn
Member
The only thing I've ever had to be lost in the mail was an order of pocket knives from Smoky Mountain Knife Works. I called them and told them I never recieved the order. They said no prooblem, they'd get another order shipped that day. Two days later I recieved them. I don't think they were obligated to do so, but I do quite a bit of business with them, and I tell others every time I get a chance. That meant a lot from a customer's standpoint.
BrianE
Member
What Wheelgunner840 said! Thats exactly what I would do...
I had (no need to say the name) leave $4500.00 in car parts at a house not even on my street around the corner and I was so excited about getting them and kept checking the tracking number to see the transit and noticed they were delivered/signed for. I called and said I never received them and they were just signed for and delivered. They called the driver and he was like I brought them to the right house and argued, well thank god the guy around the corner was a good guy and drove the goods to my house where I stood waiting.
They all make mistakes though... It happens unfortunately.
I had (no need to say the name) leave $4500.00 in car parts at a house not even on my street around the corner and I was so excited about getting them and kept checking the tracking number to see the transit and noticed they were delivered/signed for. I called and said I never received them and they were just signed for and delivered. They called the driver and he was like I brought them to the right house and argued, well thank god the guy around the corner was a good guy and drove the goods to my house where I stood waiting.
They all make mistakes though... It happens unfortunately.
Jerry N.
Member
It's pretty much been said, but if your cost is on the low side and the chance for repeat business is on the high side, I'd replace the product. A middle ground might be for him to pay for the shipping or half the cost. Either way, you should do something to make the pain on his end a little less. That's good business.
jonnyringo
US Veteran
If it smells like fish it probably is fish. I say the guy is senile and doesn't remember receiving the package, has your email mixed up with another order, or wants another free hammer.
You can always take the high road and resend...but what if it you sent him a high dollar item? I think it may make a huge difference. I have sent USPS with the green confirmation 50 cent sticker many times and never had a problem.
You can always take the high road and resend...but what if it you sent him a high dollar item? I think it may make a huge difference. I have sent USPS with the green confirmation 50 cent sticker many times and never had a problem.
LouisianaJoe
Member
I do not consider something delivered until it is in my hand. If you shipped it insured, I would try to collect the insurance.
If you do decide to reship, I think that you can write off the cost as an expense on your income tax.
I bought one of your hammers and I think that it is a work of art!
If you do decide to reship, I think that you can write off the cost as an expense on your income tax.
I bought one of your hammers and I think that it is a work of art!
Back last summer, I purchased 4 magazines for my SKS and case of HP and a case of SP for it. The ammo was shipped in two deliveries (HP was back-ordered). I was home when both were made, heard truck drive up, got out of computer room, walked to front door and watched as truck was driving away. Fortunately, he left the ammo. I still don't know who signed the "Adult Signature Required" part of the airbill.
I would ship him another hammer, and adjust my shipping policy to include a signiture. I've found that if a customer feels wronged they will tell everyone, but if you give the benefit of the doubt they will normally tell that. But ship your product from now on with a signiture required, or insured as part of the price.
oldfella
US Veteran
Shoo - I think I know you well enough to say that you are not going to feel good about yourself until you send another one, insured, delivery confirmation required.
Pete
Pete
"Doesn't delivery conformation and insurance require a signature? If so who signed?"
No, no signature is required.
I was a rural carrier for a while and had a scanner to scan each package or letter that was certified, delivery conformation, registered, etc.
Registered mail is the best, as a signature is required, either at the house or at the post office. The actual signature is captured on the scanner and can be recovered by the postal service if there is a question about the delivery.
No, no signature is required.
I was a rural carrier for a while and had a scanner to scan each package or letter that was certified, delivery conformation, registered, etc.
Registered mail is the best, as a signature is required, either at the house or at the post office. The actual signature is captured on the scanner and can be recovered by the postal service if there is a question about the delivery.
1. Buyer and Seller need to report the loss to the Post Office. Then, Postal Inspectors can investigate and the postmaster can look for a misplaced package at the post office.
2. You have no further legal obligation except from a customer service perspective. There you have to do what feels right and what is best for your business.
3. In Atlanta, petty criminals abscond with mail all the time. It's a royal pain in arse. I've not been compensated by any shippers. I ended up going to the UPS store and getting a box for our shipments.
2. You have no further legal obligation except from a customer service perspective. There you have to do what feels right and what is best for your business.
3. In Atlanta, petty criminals abscond with mail all the time. It's a royal pain in arse. I've not been compensated by any shippers. I ended up going to the UPS store and getting a box for our shipments.
handejector
Staff member
- Joined
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Shoo-
You don't say whether he was informed when it was shipped. If he did not know it was coming, he would not know it was missing.
People hate shipping costs. I do too. The problem here is the money it costs to be fully covered.
NO signature is required till you insure for over $200, and that will cost $4.60.
On a $50 item, you just added 10% to the cost....
You can look at it through the cold eyes of the math-
The customers will HATE the added cost. If YOU pay it, you would have been as well off to eat one $50 item for every 10 or 11 shipped.
On the ethics of the present dilema-
DID he know it was coming? If NOT, he was under no obligation to inquire of you any earlier. Are we talking a lot of money? Was it insured?
From what I have gathered, it appears this is the scenario-
Man sends money for product. Man waits. Man asks about delivery, not yet receiving. How would you feel?
Bottom line, you will be haunted by it till you replace it, cause you have his money, and he has nothing. Just a cost of doing business.
You don't say whether he was informed when it was shipped. If he did not know it was coming, he would not know it was missing.
People hate shipping costs. I do too. The problem here is the money it costs to be fully covered.
NO signature is required till you insure for over $200, and that will cost $4.60.
On a $50 item, you just added 10% to the cost....
You can look at it through the cold eyes of the math-
The customers will HATE the added cost. If YOU pay it, you would have been as well off to eat one $50 item for every 10 or 11 shipped.
On the ethics of the present dilema-
DID he know it was coming? If NOT, he was under no obligation to inquire of you any earlier. Are we talking a lot of money? Was it insured?
From what I have gathered, it appears this is the scenario-
Man sends money for product. Man waits. Man asks about delivery, not yet receiving. How would you feel?
Bottom line, you will be haunted by it till you replace it, cause you have his money, and he has nothing. Just a cost of doing business.
