There used to be a good hardware in town, but as the owners got old and none of the descendants wanted to run the store they sold it to the employee's retirement fund. That was the kiss of death! The employees wear name badges that say "Owner" instead of a department, and know almost nothing about anything. I have to drive about 30 miles to a "Perfect hardware store", past multiple home stores. It is missing the 1930's building (it became the warehouse) as they built a new 'showroom" in 1955, The current owner, served in the Korean war, The founder in WWI. The manager is a daughter, and her husband, and twin sons are there every day (if the boys don't have a class). An employee once told me a tool part wasn't made! I told him Lowe's carried them but was out of stock, he said that was too bad. He was let go at the end of the week. I had noticed the power tool department getting a little weak, being run by foresaid jerk, next new department head, 2 weeks later department infused with a 4th line of power tools, and every dodad you could think, dream, or hallucinate about. The manager of the tool area before the jerk was a Son-in-law, but left to be a golf pro. There only draw back is they don't have buying connections beyond being an Ace hardware. But I have seen salesmen come in with some small time production newly invented contraption. The owner would buy $50 or $100 worth of anything he thought would sell. Ivan