lhump1961
US Veteran
The way I see it is that some people feel they are "entitled" to a perfect world and hold others responsible for delivering this perfect world to them. Of course if this "entitled" person ever makes a mistake it, also, is someone else's fault. They never seem to take responsibility or forgive. What a pitiful life that must be.
I have worked in customer service for almost 30 yrs and can't tell you how much latitude we allow customers...even when they are wrong and behaving badly. 99% of customers are great and that is where I focus...the few rude people aren't worth the effort to stoop down to that level of behavior. No one has the "right" to be served...a business can refuse service in the face of bad behavior. Running a 24 hour business with 50,000 transactions a month just might not be as easy as it may seem to those who have never done it.
I have worked in customer service for almost 30 yrs and can't tell you how much latitude we allow customers...even when they are wrong and behaving badly. 99% of customers are great and that is where I focus...the few rude people aren't worth the effort to stoop down to that level of behavior. No one has the "right" to be served...a business can refuse service in the face of bad behavior. Running a 24 hour business with 50,000 transactions a month just might not be as easy as it may seem to those who have never done it.