Is the quality of S&W actually not great, not terrible?

newpewpew

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Just ranting a little, and some of this is probably my own personal preferences, so not everyone would see these issue the same way I do. My feeling with S&W handguns, they feel nice, are accurate, include nice features, but:

I now have 5 handguns of the M&P line, and every single one has had issues ranging from annoying to dangerous. I contacted S&W customer service for 2 of them and didn't get very good help. I had to fix or am in the process of fixing all the issues myself.

1) M&P 9 M2.0 4" Compact: The something about the barrel made it nearly impossible to remove the slide for field stripping. I cut my hand the first time I attempted this. I think the chamber feed ramp was a hair too thick and was catching on the rear of the locking block. I could see wear marks in the contact areas.

After shooting 200 hundred rounds, it became better, but still needed a tough push from the back while pulling from the front at the same time. Was still frustrating, so instead of possibly needing to send in an otherwise functional gun on a 4-6 week trip, I found a company selling spare, factory new barrels for ~$65, so I bought one, and problem was gone. Another 200 rounds later, those wear marks did not appear on the bottom of the feed ramp of the new barrel.

2) M&P 22c: The windage spring for the rear sight blade was missing right out of the box. Emailed S&W and got a vague response. Didn't want to bother customer service any further, since I was going to eventually replace the sights with fiber optic sights anyway, so I bought a long piece of 2mm diameter spring off eBay for $2 and cut it to size.

3) M&P 9 M2.0 5" FDE: The thumb safety's contact with the trigger bar was not great. Slight pressure on the safety lever even before snapping it past the detent spring would remove the overlap between the trigger bar and the safety bar, allowing the trigger bar to move rearward. This isn't much of a problem in normal use, but could be a problem if during carry, clothing or the holster was pressing on the safety lever. Might not be a big deal to some, but I don't think that's quality work. I saw this problem in all 5-6 other guns of the same model whenever I made trips to LGSs.

I compared the overlap of the trigger and safety bars between my 5" and the 4", and the 5" had about a 1mm smaller overlap. I switched all the frame components between the 2 guns and the missing overlap still existed, making me think that the frame of the 5" was somehow seating the sear housing and safety bar with an ever so slight rotation downward. I heard that the 5" FDE M&Ps originally didn't come with thumb safeties. Maybe the polymer mold they made for the thumb safety version is slightly off spec compared to the 4.25" and 4" M&Ps, which I haven't seen the problem in.

I sent in the 5", got it back 5 weeks later, and I don't think the service tech read my note. The service report said that the customer's issue is the safety lever doesn't rotate, no problems found, no repairs needed. Didn't want to try sending it back again for another 5 weeks, so I just took 2 sets of pliers, held the safety bar in place, and bent the tip upward 1mm, problem fixed.

4) M&P Shield Plus: The slide lock would get stuck on the inner surface of the slide, and would not fall back down on it's own when the slide was pulled back. I had to push it down with my thumb at the same time. I polished that part of the slide lock and now it doesn't happen anymore.

5) M&P Bodyguard 380: The magazine catch would pop out the magazine with a light touch, and happens if my trigger finger or the webbing of my support hand made contact with it during the recoil kick, almost every 2-3 shots. Tried different ways to adjust my grip, but could still happen at least once per full mag. I think I'm also not used to the kick of tiny pistols, so there is a lot more muzzle flip in my grip.

I googled, and seems like this is not an unusual problem. People sending it in for service would not get the problem resolved, because there's nothing "defective" with the stock parts. The spring is just too light, and the trigger travels all the way back so that the trigger finger will end up right next to the magazine catch button.

Some people simply took out the magazine catch spring, bent it wider for more resistance. I tried that and it really helped. Still got 1 or 2 magazine releases in 1 box of ammo, so I'm going to try adding even more resistance. Possibly might buy the Galloway trigger, which stops the trigger maybe 1/8"-3/16" away from the back of the trigger guard.

I'm also getting light primer strikes with Magtech FMJ that my local range magically obtained, which I thought had somewhat soft primers? I disassembled the slide and the firing pin and tunnel were clean. Cleaned it up anyway, but it still happens. I think Galloway makes a lighter firing pin return spring, or a harder hammer spring Might try those too. I read that some people also tried sharpening the tip of the firing pin. Only other ammo brands I tried were 1 box of Federal Syntech, and 3 boxes of Hornady Critical Defense, those did not have light strikes.

That's it for my long winded rant. Hope I don't get flamed for being negative :cool:
 
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Who was selling those barrels?

It was Numrich Gun Parts, gunpartscorp dot com

I think this was the barrel I bought, but their website is down for a few hours everyday after midnight so I can't see if it's the right barrel right now. They have so many spare parts, but often the popular ones are out of stock. I set up notifications and bought the barrel when it was back in stock.

https://www.gunpartscorp.com/products/685650
 
Interesting. I have a total of 6 M&P guns and can't say I've experienced any real problems with any of them. You have 5 and have had problems with every single one. I'd be inclined to think the problems are not with the guns, but might lie elsewhere if you catch my drift.
 
Hello.... I personally have 5 M&p 2.0... ranging from full size long slide to shield Plus... And honestly I've never had a problem as you were describing. and when it comes to ammo some manufacturers have harder primers than others... With that said... I've gotten light strikes on Glocks, h&k's, sigs... These days I buy whatever ammo I can find but, I used to love Winchester white box always run clean for me and went bang....
 
Just ranting a little, and some of this is probably my own personal preferences, so not everyone would see these issue the same way I do. My feeling with S&W handguns, they feel nice, are accurate, include nice features, but:

I now have 5 handguns of the M&P line, and every single one has had issues ranging from annoying to dangerous. I contacted S&W customer service for 2 of them and didn't get very good help. I had to fix or am in the process of fixing all the issues myself.

1) M&P 9 M2.0 4" Compact: The something about the barrel made it nearly impossible to remove the slide for field stripping. I cut my hand the first time I attempted this. I think the chamber feed ramp was a hair too thick and was catching on the rear of the locking block. I could see wear marks in the contact areas.

After shooting 200 hundred rounds, it became better, but still needed a tough push from the back while pulling from the front at the same time. Was still frustrating, so instead of possibly needing to send in an otherwise functional gun on a 4-6 week trip, I found a company selling spare, factory new barrels for ~$65, so I bought one, and problem was gone. Another 200 rounds later, those wear marks did not appear on the bottom of the feed ramp of the new barrel.

2) M&P 22c: The windage spring for the rear sight blade was missing right out of the box. Emailed S&W and got a vague response. Didn't want to bother customer service any further, since I was going to eventually replace the sights with fiber optic sights anyway, so I bought a long piece of 2mm diameter spring off eBay for $2 and cut it to size.

3) M&P 9 M2.0 5" FDE: The thumb safety's contact with the trigger bar was not great. Slight pressure on the safety lever even before snapping it past the detent spring would remove the overlap between the trigger bar and the safety bar, allowing the trigger bar to move rearward. This isn't much of a problem in normal use, but could be a problem if during carry, clothing or the holster was pressing on the safety lever. Might not be a big deal to some, but I don't think that's quality work. I saw this problem in all 5-6 other guns of the same model whenever I made trips to LGSs.

I compared the overlap of the trigger and safety bars between my 5" and the 4", and the 5" had about a 1mm smaller overlap. I switched all the frame components between the 2 guns and the missing overlap still existed, making me think that the frame of the 5" was somehow seating the sear housing and safety bar with an ever so slight rotation downward. I heard that the 5" FDE M&Ps originally didn't come with thumb safeties. Maybe the polymer mold they made for the thumb safety version is slightly off spec compared to the 4.25" and 4" M&Ps, which I haven't seen the problem in.

I sent in the 5", got it back 5 weeks later, and I don't think the service tech read my note. The service report said that the customer's issue is the safety lever doesn't rotate, no problems found, no repairs needed. Didn't want to try sending it back again for another 5 weeks, so I just took 2 sets of pliers, held the safety bar in place, and bent the tip upward 1mm, problem fixed.

4) M&P Shield Plus: The slide lock would get stuck on the inner surface of the slide, and would not fall back down on it's own when the slide was pulled back. I had to push it down with my thumb at the same time. I polished that part of the slide lock and now it doesn't happen anymore.

5) M&P Bodyguard 380: The magazine catch would pop out the magazine with a light touch, and happens if my trigger finger or the webbing of my support hand made contact with it during the recoil kick, almost every 2-3 shots. Tried different ways to adjust my grip, but could still happen at least once per full mag. I think I'm also not used to the kick of tiny pistols, so there is a lot more muzzle flip in my grip.

I googled, and seems like this is not an unusual problem. People sending it in for service would not get the problem resolved, because there's nothing "defective" with the stock parts. The spring is just too light, and the trigger travels all the way back so that the trigger finger will end up right next to the magazine catch button.

Some people simply took out the magazine catch spring, bent it wider for more resistance. I tried that and it really helped. Still got 1 or 2 magazine releases in 1 box of ammo, so I'm going to try adding even more resistance. Possibly might buy the Galloway trigger, which stops the trigger maybe 1/8"-3/16" away from the back of the trigger guard.

I'm also getting light primer strikes with Magtech FMJ that my local range magically obtained, which I thought had somewhat soft primers? I disassembled the slide and the firing pin and tunnel were clean. Cleaned it up anyway, but it still happens. I think Galloway makes a lighter firing pin return spring, or a harder hammer spring Might try those too. I read that some people also tried sharpening the tip of the firing pin. Only other ammo brands I tried were 1 box of Federal Syntech, and 3 boxes of Hornady Critical Defense, those did not have light strikes.

That's it for my long winded rant. Hope I don't get flamed for being negative :cool:

Sounds like a bad run for you my friend.

Two things:

#4, when you polished the part, was the slide lever removed with the spring? I had an issue when reassembling where the spring was installed, however it was not properly seated and didn't put downward pressure resulting in a similar issue;

#5, keep in mind stretching springs may temporarily "stiffen" them, however to achieve an actual stiffer mag release you'd have to find a heavier spring. The spring will return to it's original rate and weight, and sometimes weaker than before.

The other issues I'm not familiar with, as none of my pistols have safeties nor do I own a .22. The first issue with fit and finish I want to say may be a manufacturing tolerance, and would need rounds downrange to loosen it up, but that's just speculation.

I am curious about the light strike issue, and was wondering more about it because I saw something happen with an M&P 40 before that I haven't seen in any other pistol:

1. The magazine is inserted on a slide that's fully locked back;

2. The slide is slingshotted forward, chambering a round;

3. Shooter takes aim, pulls the trigger, gets a light strike;

4. Tap / rack / bang, next round goes off without an issue as well as all the subsequent rounds;

5. Round is located on the ground, notice there is an off-center strike;


The second time it happened was when I was actually watching the pistol from the shooter's right flank. I noticed that when the trigger was squeezed and the sear tripped, the slide moved forward ever so slightly, maybe by about a millimeter. The ejected round had the exact same strike, off center and seemingly enough to set the round off. The only issue is unless you were looking for it, you wouldn't really notice the slide moving a tiny bit, and from the shooters point of view it's almost impossible to see it. I think the end result was chalking it up to **** ammo, but it definitely piqued my interest.

Best of luck to you!

Sent from my Pixel 3 using Tapatalk
 
I have owned a couple of dozen of the M&P 9mm line, everything from full size to the 'c' to Shields and now own 3 of the new Shield Plus.

The only problem I've ever had with any of them was light strikes with a Shield Plus which was corrected by removing the firing pin & cleaning the firing pin channel. Other than that, it's been thousands of rounds of boring reliability with anything I fed them.

In light of your bad luck w/S&W's, I'd suggest against buying a lottery ticket as the lottery would likely claim that *they'd* won and you owe *them* $10,000,000. ;)

Tomac
 
Bad luck happens. That's why I don't own Glock, FN nor Springfield... these always have something non working for me.
If I see problem - I avoid it.
I'm happy owner of M&P line handguns and never have had a single problem.
Lucky me? :rolleyes:
 
The last several new S&W guns I've purchased all had some type of flaw. revolvers and semis. Sometimes S&W will repair them on warranty sometimes no. Don't plan to buy any more new S&W guns.
 
I own or have owned 1.0 full size and compact MP 9’s, 1.0 PC Shield 9, Compact 22, EZ Shield 9 and a Victory 22. All except the EZ (still new to me) have or had 1k-3k+ rounds thru each. And never had an issue with any. The EZ has also been trouble free just with a little lower round count.

My results are frankly what I expect to have and I have been happy with each handgun’s performance.
 
I have 2 1.0 full size 9s, a 2.0 full size 9, 1.0 Shield, Bodyguard .380 and a 22 Compact. The full size guns and the 22C have thousands of rounds downrange each. The only problem I've ever had with any of them was the rear sight on the 22C, which is a known design flaw on that gun. I solved it by swapping out to a set of Dawson sights.

In my experience, S&W quality is no worse than any other brand, and better than most.
 
#4, when you polished the part, was the slide lever removed with the spring? I had an issue when reassembling where the spring was installed, however it was not properly seated and didn't put downward pressure resulting in a similar issue;

The slide lock issue happened without having disassembled the frame. I did disassemble it to see if the spring or slide lock were somehow out of position, but they weren't.

#5, keep in mind stretching springs may temporarily "stiffen" them, however to achieve an actual stiffer mag release you'd have to find a heavier spring. The spring will return to it's original rate and weight, and sometimes weaker than before.

Well, that's not good to hear. I think I'll eventually try filing down the release button, or the aftermarket trigger. I'm going to keep trying to adjust my grip, but it's so hard to find 380 ammo to keep practicing :(

I am curious about the light strike issue, and was wondering more about it because I saw something happen with an M&P 40 before that I haven't seen in any other pistol:

I'll check the slide for looseness next time, but I looked at the light strike round and the small indent on the primer was centered. I read a forum post claiming that trying to "stage" the trigger on a BG 380 produces a lighter strike. Maybe I'll try 5 rounds of staging, pick up the brass, try 5 rounds of quick trigger pulls, compare the brass. Got no ammo though, need to wait for range to get it in stock.
 
Interesting. I have a total of 6 M&P guns and can't say I've experienced any real problems with any of them. You have 5 and have had problems with every single one. I'd be inclined to think the problems are not with the guns, but might lie elsewhere if you catch my drift.

No, I don't quite catch your drift. You didn't have much problems with a product, so if anyone else had an unusual amount of problems, it's their fault?

Are you saying that if you had bought the M&P 22c instead of me, the missing spring in the rear sight would reappear when it was taken home from the FFL?

I took the M&P 9 4" back to the store and the employees needed several minutes to pull off the slide. They swapped the barrel out with another gun they had in stock, and the problem moved over to the other gun. The problem that multiple people experienced would disappear if you had held the gun and not them?

You have a technique simulating the last round open by inserting an empty magazine and racking the slide on a Shield Plus, or shooting a last round, that a sticky slide lock on slingshot won't stick anymore?

The loose thumb safety on the 5" M&P 9, I don't know if it's an intended design or a flaw. Every gun store employee I showed it to, if they had it in stock, could reproduce the problem on their own. If you were visiting the store instead of me, the guns would behave differently for the employees?

The BG 380, I need to improve my how I handle the recoil kick of a pocket pistol. But you can do a google search and find forum threads about people noticing that the magazine catch spring has light resistance. It's not the gun, but everyone else?
 
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Well, it sounds like experiences vary, and every manufacturer will have some problems with a % of their mass produced products. I've been able to deal with the issues, other than the BG380. Still need to work on that, might be the way I'm gripping it, since the pocket pistol behaves so differently than a larger one in my inexperienced hands.
 
Imo....glock, sig Sauer, h&k, fn, Beretta, are the largest firearm manufacturers, producing thousands of products every hour. It would be impossible to make every single part perfect.....
 
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Let me put my comment another way. If I bought a certain brand of gun and had problems with it that might not stop me from buying another of that brand. But if I had problems with every single gun I bought in that brand I'd never make it to owning five of them. If two bad ones didn't turn me off that brand the third one would for sure.

Every manufacturer turns out a lemon from time to time but the odds that one customer will get five of them have to be really high. So excuse me if at that point I think the problem lies not in the product but instead with the user.
 
On the other hand, I have over a dozen S&W handguns, Mostly third gen police trade ins and only one of which is an M&P the original model M&P9. All have performed perfectly when properly maintained (I got lazy on cleaning my 22S a few times over the years). All cycle (well my pawnshop Atlanta police trade in 5903 cycled poorly until I found out that it had had a spring upgrade) give decent combat groups that they were designed for. The M&P models are cropping up now as police trade ins. I wonder if they might serve you better?
 
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I have a S&W M&P 15-22 that would jam after 3-4 rounds fired. I sent it back to S&W and it was fixed. Great customer service in my opinion. I have a M&P M2.0 COMPACT M&P®45 with no issues. A M&P SHIELD PLUS
PERFORMANCE CENTER M&P 9 SHIELD PLUS CRIMSON TRACE and a 22 WMR 351c. No issues with any of them. I must be very lucky.
 
M&P series is a family of really great and reliable firearms.
All of them, even manufactured as "mass production" are good tools.
Almost every M&P user is happy, only few are unlucky.
 
M&P series is a family of really great and reliable firearms.
All of them, even manufactured as "mass production" are good tools.
Almost every M&P user is happy, only few are unlucky.

Note about the M&P Shield EZ, if it shoots low it's still yours,
S&W will not repair it.
 
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