I purchased a csx e series in February. Attempted to removed the red dot cover, the screw was so tight it snapped the wrench off. Sent it to S&W 8 weeks ago and according to customer service it is still in repair. Never again will I purchase anything from S&W.
Just venting, terrible customer service
- Thread starter maxwellma
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Autonomous
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I've complained about S&W many times here but IMO you are overreacting.
Photog
Member
I guess it comes down to what a reasonable person would think is adequate time for a warranty(if this is one) repair, or any other service for that matter. I ordered a set of grips from a custom maker and was quoted about 3-4 months. No issue, bought from them many times before. If I actually get them when last promised, it will be going on 18 months. Not holding my breath since I have been given 3 different promise dates in that time. Not to be cliche, or obvious, but if you produce a product correctly the first time , you shouldn't have a backlog of warranty work. Yes, I know that flawed items get out of the factory, but when a enough flawed items are leaving and causing a severe backlog in warranty work, then that is a problem.
Anything made by man can have a defect, the grownup way is to let them repair and THEN complain.
Here’s your first post:
“Just picked up a Shield 9mm with night sights, took it out put 200 rounds through it not a issue could not be more pleased..”
Do you still enjoy your Shield and original CSX?
Here’s your first post:
“Just picked up a Shield 9mm with night sights, took it out put 200 rounds through it not a issue could not be more pleased..”
Do you still enjoy your Shield and original CSX?
Did you tell them that you are the only customer they have?
Using an "L" wrench on an allen or torx head screw, especially small ones, is a mistake. Get a bit set and screwdriver handle and use it instead. That enables you to put pressure straight down on the bit while turning, providing maximum torque to the screw with far less chance of damage to tool or screw head. I recommend Brownell's bits as they are very hard. The hardness will cause them to break clean rather than twist or distort. While an "L" wrench will give you more leverage, it is also more difficult to apply the force directly down onto the top of the screw.
I had problems with one of the cover plate screws on one of Smith autos (I don't remember which one). The factory screw was most likely cross threaded, as it was difficult to remove and the threads were boogered up. I re-tapped the hole and all was well, and it didn't involve a trip back to the factory.
I had problems with one of the cover plate screws on one of Smith autos (I don't remember which one). The factory screw was most likely cross threaded, as it was difficult to remove and the threads were boogered up. I re-tapped the hole and all was well, and it didn't involve a trip back to the factory.
Rick H.
Member
Well, they are after all is said and done, repairing your pistol so that is a good thing. The big complaint here is the length of time, but on the other hand it will be at no cost to you. It's all about pluses and minuses. You/we have no idea how busy they are and what their backlog on repairs really is. So other than the length of time involved it's really all in your favor. If I liked the pistol and it shot well for me I wouldn't complain.
I had a pistol that I just could not get a red dot screw out of and took it to a local gunsmith. He had it done in less than a day, but it cost me $40.00. The plus was I had it back in less than a day. The minus was it cost me $40.00. I also learned a few things from the gunsmith about "bits" for screws especially Torx screws. Buy good ones usually the ones made in Europe not the ones made in Asia. European made expensive bits are much stronger and NEVER EVER use "L" shaped wrenches EVER! Not only do they break easier or tear up the screw head, but you need to apply proper force while keeping the driver and bit straight down in the screw head. You normally do NOT get good "bits" at the local ACE Hardware store. You have to send for good ones from a reputable source. And remember, some Torx bits are hollow on the inside of them for security type screws. I prefer solid bits. And per the gunsmith that fixed my pistol one of the biggest mistakes people make besides buying Chi-com bits is they don't keep the bit all the way down in the screw head, or they use ill fitting bits for the screw they are working on. Buy a few different make bits and try them in some screws and you will discover some fit better than others even though they are the same size. And use high quality screws again from a reputable source. And use a good quality torque driver on these screws.
Rick H.
I had a pistol that I just could not get a red dot screw out of and took it to a local gunsmith. He had it done in less than a day, but it cost me $40.00. The plus was I had it back in less than a day. The minus was it cost me $40.00. I also learned a few things from the gunsmith about "bits" for screws especially Torx screws. Buy good ones usually the ones made in Europe not the ones made in Asia. European made expensive bits are much stronger and NEVER EVER use "L" shaped wrenches EVER! Not only do they break easier or tear up the screw head, but you need to apply proper force while keeping the driver and bit straight down in the screw head. You normally do NOT get good "bits" at the local ACE Hardware store. You have to send for good ones from a reputable source. And remember, some Torx bits are hollow on the inside of them for security type screws. I prefer solid bits. And per the gunsmith that fixed my pistol one of the biggest mistakes people make besides buying Chi-com bits is they don't keep the bit all the way down in the screw head, or they use ill fitting bits for the screw they are working on. Buy a few different make bits and try them in some screws and you will discover some fit better than others even though they are the same size. And use high quality screws again from a reputable source. And use a good quality torque driver on these screws.
Rick H.
Especially L shaped tools included with something you need to assemble. They will either strip the tool or strip the bolt, depending on the quality of the metal.
I bought a Weaver screwdriver set even though I don't do a lot of gunsmithing. I even bought a small torque wrench.
I've found that there are a lot of similarities between gun maintenance and bicycle maintenance.
I bought a Weaver screwdriver set even though I don't do a lot of gunsmithing. I even bought a small torque wrench.
I've found that there are a lot of similarities between gun maintenance and bicycle maintenance.
Wow. Short fuse.
Still.have the shield it is part of my rotation , traded the original csx could not get use to the trigger reset.
I would imagine they're having a hard time finding skilled, decent help like everyone else is. I would prefer they keep mine & do the repair correctly the first time. YMMV.
My .o2
I have found that my vocabulary expands greatly when working on my guns versus my bikes.
Drem
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I recently sent my 15-4 in to be reblued. Calling in to authorize the service I changed my mind from standard bluing to high polish. I was told no problem and then told what time approximate timeline would be.
I called again when that timeline had passed and was told it was being worked on. A few weeks later they charge my bank account. A week later I get an email from Fedex letting me know I have a package that will be coming my way. No email from S&W with the tracking number. Good thing I am signed up for shipment notifications on the Fedex website or no one would have been home today to sign for it. One would think with as something as important as a firearm a notification would be sent.
The Repair Order Completion paperwork that was with it shows standard blueing. No mention of the high polish. Comparing it to the 586 I inherited from my little brother it does have a higher sheen. So I am assuming they provided that service.
Anyway it looks darn good and 900% better than the sad shape it was in after I got it back from the police 22 years after it was stolen. Just shaking my head over the process or lack thereof.
I called again when that timeline had passed and was told it was being worked on. A few weeks later they charge my bank account. A week later I get an email from Fedex letting me know I have a package that will be coming my way. No email from S&W with the tracking number. Good thing I am signed up for shipment notifications on the Fedex website or no one would have been home today to sign for it. One would think with as something as important as a firearm a notification would be sent.
The Repair Order Completion paperwork that was with it shows standard blueing. No mention of the high polish. Comparing it to the 586 I inherited from my little brother it does have a higher sheen. So I am assuming they provided that service.
Anyway it looks darn good and 900% better than the sad shape it was in after I got it back from the police 22 years after it was stolen. Just shaking my head over the process or lack thereof.
They are having a hard time finding people that give an damn. Many places have that problem now.
Also yeah keep your L shaped wrenches for Ikea furniture. You want a rubberized T handle and push down when turning.
Oldsalt66
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Hopefully all the aggravation is behind you and you'll have good luck with your pistol going forward.
BTW as a bit of comparison, having a high end timepiece serviced by the manufacturer in Switzerland can take roughly a year from door to door.
8 months to have my Model 41 repaired.
Have sent my 686 in twice to have the cylinder forcing cone gap closed up. Shot a lot. Between the two visits 14 months.
