Kudos to S&W Customer Service

[wrangler5]

The cylinder latch on my 31-1 went floppy last week. This gun was bought recently on Gunbroker with no box or papers, and no provenance. The cylinder latch had worked properly for several range trips, but was no longer sprung when I went to clean the gun after the last trip.

Popping the sideplate off revealed a small, single-diameter pin loose in the space behind the bolt, which did not fit snugly in the sprung hole in the back of the bolt, and which I could not manage to maneuver into place to make the bolt function again. An online search quickly revealed that the pin should have been stepped, with the larger diameter fitting snugly in the hole in the bolt and the small diameter fitting down into the spring to keep everything aligned.

A call to S&W Customer Service confirmed that, and resulted in a replacement pin in the mail to me, same day, no charge, no questions asked except for a mailing address. Of course, it fit perfectly into the bolt when it arrived, the bolt slid easily back into proper position in the frame with no fiddling needed, and the gun is fully back in service.

It's a small thing, but S&W gets enough criticism on this and other forums that we need to compliment them when they come through for a customer.

 

[JAREDSHS]

Wrangler, I agree and have always found the folks who make up S&W customer service
to be very dedicated to helping the customers of S&W.

 

[Bill In Texas]

I've always been satisfied with S&W customer service. It's one of the main reasons I keep buying their products!

 

[lhump1961]

Needed grip screws for a couple of guns in the past and all it took was an email request and they arrived quickly both times no charge!

 

[Bobbysixkiller]

They have always been great to me.

 

[326MOD10]

I have always had good luck with their service and performance center folks.

Recently purchased a used Model 10 and needed some new sideplate screws. Called and had them in less than a week for no charge.

And that is just the most recent example.

 

[colt3374]

Sent me a new recoil spring and guide rod for my SW99c .40 FREE!!

 

[Qc Pistolero]

I've owned litterally dozens S&W products(still currently own over 2 dozens of them)and never had to ''try''their service dept.Guns are mechanical devices that can malfunction and it's good to know that these guys and gals stand behind their product.And it is nice to hear about positive experiences when something goes wrong!
Thanks for sharing.
Qc