Maybe take the slide off and try to see what's hanging up. It's probably something simple.
When jammed up, will it drop the slide by only pressing the slide release?
That’s another thing, releasing the slide lock only works a certain way, and this happens every time with my Plus. I don’t recall it happening on my other 1.0 Shields, but it’s been years so maybe it did. If either spent brass or a live round or snap cap, is ejected and the slide locks back on an empty mag, reinserting a new mag and pressing the slide lock will easily release it.
BUT, if nothing is ejected and then the slide locks back on the empty mag, Reinserting a loaded mag and then pressing the slide lock, the slide lock won’t drop. It happens every single time with the Plus. If you watch the Justinopinion video on YouTube on the Shield Plus, he complains about the slide lock not dropping with the thumb to chamber a new round in the beginning, but then at the end he reloads and it drops effortlessly. I figured it was designed that way and I was fine with it because on a reload, the slide lock would drop easily. I know S&W calls it a slide lock and not a release, and I have no issue slingshotting the slide anyway. I prefer it, actually. The 1.0 is the same. Eject a case or a round and it locks back on an empty mag, when a loaded mag is inserted, the slide lock drops easily.
But with the 1.0, pulling the slide to the rear to release the slide when field stripping gives me an issue. It doesn’t happen every time. That doesn’t happen with the Plus, and it for sure didn’t happen with the other 1.0’s I owned. I would have remembered that. And by the way, pressing the little tab down to release the slide to field strip will not release the slide either. It takes several attempts before it will drop the slide. The only way to drop the slide is to either keep pulling and it will eventually release, or manually press down on the slide lock and the pull the slide to the rear.
By the way, I googled my problem and found another post from the other S&W forum with the exact same issue. It was from 2020 I think. A guy responded by saying he had sent both of his Performance Center Shields back twice and they couldn’t fix it. I’m hoping they have come up with a solution by now.