When they told you they "molded" the sight insert, what they really meant is that they cast it in place.
Here's how to do your own new front sight insert using one hour epoxy glue and model airplane paint.
First, get all the old insert out. If there's two holes in the bottom of the dovetail full of colored material, use a needle or small drill to clean the holes out.
If there are no holes, buy a small drill that's about half as wide as the sight blade and drill two shallow holes in the bottom of the dovetail
These holes were used by S&W and form "locks" for the insert to lock into. This makes a much stronger insert that won't loosen or come out.
Make sure to use a center punch to mark the holes so the drill won't drift off.
Use a solvent like Acetone or lacquer thinner to degrease the sight.
Make up two "dams" from small, flat pieces of metal or thick plastic.
Apply a coat of wax to the faces of the dams, then clamp them to the sides of the sight blade with a small pair of Vise-Grips to form a mold around the dovetail.
The wax prevents the epoxy from sticking to the dams. You can use Johnson's Paste wax or shoe polish wax, but not car wax.
Mix up some 1 to 2 hour type epoxy glue. The longer cure time gives more working time and allows the epoxy to level in the dovetail.
After mixing the glue, put a SMALL drop of Testor's solvent-base model paint in the glue and mix it thoroughly.
You need only a very small amount, and the less you use the stronger the insert will be. If you use too much the insert will be weak and crumbly.
Experiment to find the right mix. Use just enough to color the glue properly.
Use a toothpick or needle to pack the epoxy mix into the holes you drilled in the dovetail, then use a small screwdriver or toothpick to put a drop of the epoxy-paint mix in the dovetail.
You want exactly enough to fill the cut to the top of the sight, level with it but no higher.
Brace the sight, (or the whole gun if it's on the barrel) so the face of the sight is level.
This will allow the epoxy to settle level and not run out.
After the leftover epoxy is like a hard rubber, remove the mold and use a brass or plastic "knife" to clean up any excess epoxy.
Allow to fully cure for 24 hours in a warm place, and you're good to go.
This home method works just as well as the commercial sets, and is considerably cheaper.
It's not really all that hard to do this with a little practice, and you can save some money.