My 10mm Saga

Find a way to go up the ladder.
Keep your communications to the point and factual with zero emotion.
Yes, they should be told to go perform an impossible act. Resist temptation.
 
I have no doubt that Smith and Wesson's senior leadership is fully aware of the functional issues with the M and P 10mm Compact. I don't know how this will end, but as this debacle continues to unfold we will all have a front row seat through the internet to be able to judge Smith and Wesson's true business ethics. They need to step up and acknowledge the problem and then fix it for their customers. Attempting to hide the ball will not end well for them…
 
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Attempting to hide the ball will not end well for them…

Unfortunately, it might. None of the big-name reviewers have really called S&W out on this yet, as far as I've seen. And S&W might have even tweaked the design by now, who knows. It's frustrating, but they might get away with it.
 
Magazines are hesitant to give real criticism on any gun...the gun makers advertise in those publications and risking losing ad revenue is large on their minds. Usually if you see tepid reviews it's kind of code for saying the piece was disappointing without actually calling it a piece of ****.
 
Unfortunately, it might. None of the big-name reviewers have really called S&W out on this yet, as far as I've seen. And S&W might have even tweaked the design by now, who knows. It's frustrating, but they might get away with it.

Yeah, Hickok 45, Sootch, MAC, Mrgunsngear, they all seemed to get hand-picked M&Ps, and had maybe one hiccup, or one mag drop, which was explained away as a big ol' thumb hitting the mag release by accident.
They all had exemplary XTens, too.
Yet. While listening to the Wilson Combat YouTube channel, Bill Wilson stated that for every 100 9mm pistols he sold, maybe one came back for a tweak. He also said out of every 5 10mm he sold, also ONE came back for issues.
And he reiterated that it's a high intensity finicky cartridge, and you get it tuned in for one load and it may not work so well with others.
 
Maybe S&W knows there is a problem, but they have been unable to figure out the fix for it, so they are playing dumb until someone can nail it down??

Rosewood
 
Maybe S&W knows there is a problem, but they have been unable to figure out the fix for it, so they are playing dumb until someone can nail it down??

Rosewood

Their customer service representatives who answer the phones are aware at least. The last one I spoke to, I specifically asked him if they had had any issues with the 10MM pistols and he said "Nope, this is the first time I've heard of this". He then proceeded to ask me if I was shooting hot 10MM ammo such as Buffalo Bore or Underwood.

You tell me how someone who has no knowledge of the failure to feed issue and hasn't heard of it, somehow knows exactly what loads have been one of the main culprits of issues? Like I mentioned I've had my 4.6" back three times, yes THREE times and the failure to feed issue is still not resolved. And for the record I was not using either Buffalo Bore or Underwood, but rather SIG 180gr. FMJ range ammo.
 
I purchased my 4" in March after shooting my buddies 4 5/8" that I liked very much. I love the ergonomics. We both started developing failure to feed issues and sent them back. They both came back with a note that the ramp was polished. I was skeptical, but it does seem a lot better.

Last week I had what I thought were several light primer strikes. I then realized that it wasn't going fully into battery. In fact, if I point it upward, the spring is not strong enough to get it into battery.

I called S&W last week and told them about the issue and that I had read it may be under sprung. They told me that the guns are now shipping with a different recoil spring/control rod assembly and were going to send me one. Unfortunately, they sent me one for the 4 5/8" barrel. The label says it's the assembly for the M&P 45. I'm assuming it's stronger.

Anyway, after calling back yesterday, I received a voicemail today that they are sending me the correct one. I'm guessing it's the M&P Compact 45 assembly. Fingers crossed that this fixes the problem.

Also, I've only shot target ammo and some HSM Bear Load ammo. Nothing crazy. I'm a bit annoyed that I've spent more on ammo trying to get this gun to work than I spent on the gun itself. Hopefully this takes care of things and I can start playing with some hotter stuff. I do really like it, but it needs to go bang.
 
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Rule of thumb - Don't buy newly introduced firearm until it's been in production for at least 1 year .

Boy, have I learned this lesson lately. Sometimes I was lucky (S&W CSX, Beretta APX A1 Carry, Taurus TX22) and sometimes not (S&W 380EZ, Ruger LCP Max)
 
You guys are sure making me nervous! I bought a 4.6" M&P 10mm 2.0 a couple of months ago (manufactured in July 2022), and so far I've had zero issues with the pistol or mags. However, with that said, I've been breaking it in by shooting a few hundred rounds of only Federal 180g FMJ ammo. I really like this pistol and the 10mm rounds...very accurate and flat shooting with modest felt recoil. But now I keep waiting for the F2Fs or mag drops! I've got my fingers crossed that I got a keeper with this particular M&P 10mm and that my luck holds out. I was able to avoid getting COVID 19, so maybe I can avoid sending my 10mm back to S&W, too!
 
My 10mm 4.6" model has been completely reliable with my handloads and the few factory loads I've used, but none of the ammo has been "bear quality." Bears are in short supply around here. :D I'm interested in Bill Wilson's observation. He should know a thing or two. Maybe it's why S&W waited as long as they did to introduce a 10mm M&P? In any case, I've been pleased with my pistol, so far.
 
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