Rob1
Member
Bravo Sir,
Let's hope it all gets sorted for you in good time.
Rob
Let's hope it all gets sorted for you in good time.
Rob
My beloved 15-22 Kaboom'ed today - (UPDATE: Fixed & Fine)
- Thread starter ScrapmasterFlex
- Start date
OP
ScrapmasterFlex
Member
Thank you very much and thank you everyone- I just wanted to say, in addition to thanks to everyone who helped with not only actual help but keeping my spirits up (This really troubled me... 1- my 15-22 is my baby and it SUCKS to experience this, and 2- You sort of get the feeling like, Man, I could have died.... I could have lost an eye.... or a hand.... etc._) I wanted to apologize if I came off as confrontational or such, not my attempts at all, just wanted to convey my thoughts and feelings but not arrogantly or standoffish etc.
Thanks again, I will keep people informed, I'm off to FedEx in the local city soon to get it sent out.
Thanks again, I will keep people informed, I'm off to FedEx in the local city soon to get it sent out.
OP
ScrapmasterFlex
Member
OK Now the plot thickens .... I need some perspective here?
As I said I had sent out the rifle Monday- I had called Monday morning, explained ,the gent immediately emailed me the return shipping form and instructions, and I went right out to send it. It arrived Wednesday morning. So I just called and said, "Listen I just want to confirm, as the gentleman I spoke to on Monday told me to, that you received my rifle and it's been entered into the system etc."
He gets the serial number and said, "Yup... it's into the system.... Actually, The rifle is coming here... It's coming down to Customer Service..." and I said kind of concerned, "Okay, is that a good thing?" and the guy says, "Yes.... You just need to speak to a representative about that... you will be contacted probably next week and the gentleman will explain..." and I said, "Explain what??"
"explain the situation".
And that is basically all he said.
So what does that mean, that my damaged rifle is "going to Customer Service". Are they going to call me and say, "Well this isn't our problem, so you can either pay us or take it back broken?"
And i really don't think it was that big of a deal, maybe some new springs and an extractor ... but I am of course not sure and not an expert.
Ok thanks much.
As I said I had sent out the rifle Monday- I had called Monday morning, explained ,the gent immediately emailed me the return shipping form and instructions, and I went right out to send it. It arrived Wednesday morning. So I just called and said, "Listen I just want to confirm, as the gentleman I spoke to on Monday told me to, that you received my rifle and it's been entered into the system etc."
He gets the serial number and said, "Yup... it's into the system.... Actually, The rifle is coming here... It's coming down to Customer Service..." and I said kind of concerned, "Okay, is that a good thing?" and the guy says, "Yes.... You just need to speak to a representative about that... you will be contacted probably next week and the gentleman will explain..." and I said, "Explain what??"
"explain the situation".
And that is basically all he said.
So what does that mean, that my damaged rifle is "going to Customer Service". Are they going to call me and say, "Well this isn't our problem, so you can either pay us or take it back broken?"
And i really don't think it was that big of a deal, maybe some new springs and an extractor ... but I am of course not sure and not an expert.
Ok thanks much.
SW will fix the gun. They are a stand-up company and it is not worth the hassle to give anyone a hard time over an insignificant repair and get a poor reputation. ("It's not personal, it's just business.") They and we are simply glad you were not hurt.
I will be a bit surprised if you get a nickle from CCI. They may be a better company to deal with than some, but in my experience ammunition suppliers are not terribly responsive to screw ups. Very best luck there.
I will be a bit surprised if you get a nickle from CCI. They may be a better company to deal with than some, but in my experience ammunition suppliers are not terribly responsive to screw ups. Very best luck there.
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I've had both Winchester and CCI cut me checks for bad ammo in the last year. They do require that you send back the remnants, and where possible, the lot numbers (which is why I never toss an empty box at the range - never know what you'll find while cleaning that night).
I only use the Stingers in my 10/22 (they are marked as "don't use" for the target editions, mine is not one, verified with Ruger). It is an interesting side effect of the current .22 market. For several weeks my local WM stores only had Stingers, and the price was good, so I bought them. Over time I discovered that stated or not, they were problematic, so I was left with a stash that is gun-specific. That breaks all my rules, but I've not seen a box of Stingers since, so hasn't been much of a recurring problem.
I only use the Stingers in my 10/22 (they are marked as "don't use" for the target editions, mine is not one, verified with Ruger). It is an interesting side effect of the current .22 market. For several weeks my local WM stores only had Stingers, and the price was good, so I bought them. Over time I discovered that stated or not, they were problematic, so I was left with a stash that is gun-specific. That breaks all my rules, but I've not seen a box of Stingers since, so hasn't been much of a recurring problem.
RhimFire
Member
ScrapMaster,
If you are the original owner of the gun it is warrantied for life as stated in the manual on the M&P line of rifles. S&W will take care of your gun and have it back to you in a week or two. I had the same problem with my MP15-22. I blew the extractor, plunger and spring off the bolt when I shot Stingers. I can understand your worries but let them do their thing and get your baby fixed.
If you are the original owner of the gun it is warrantied for life as stated in the manual on the M&P line of rifles. S&W will take care of your gun and have it back to you in a week or two. I had the same problem with my MP15-22. I blew the extractor, plunger and spring off the bolt when I shot Stingers. I can understand your worries but let them do their thing and get your baby fixed.
OP
ScrapmasterFlex
Member
oK thanks everybody, it just sounded a little shady.
It wasn't, "Oh yes your gun is going to be fixed, " or , "Yes your gun is in the pipeline" or "has been repaired and we'll let you know, " it was ,
"Your rifle is coming down here to customer service and you'll be explained "the situation" by a rep next week" - just made me a little bit queasy.
Thanks again
It wasn't, "Oh yes your gun is going to be fixed, " or , "Yes your gun is in the pipeline" or "has been repaired and we'll let you know, " it was ,
"Your rifle is coming down here to customer service and you'll be explained "the situation" by a rep next week" - just made me a little bit queasy.
Thanks again
roadkill45
Member
- Joined
- Jan 22, 2012
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let them do their job, i'm sure there are plenty in front of your's that need to be fixed, maybe some of the same problem. As a QC in a different arena at one time, it does take a little detective work as they want to document what they think went on. we would always call the customer to see what their story was, not that we were a grand jury, just to document what the customer POV was. the repairs were always done, but in the order received. I would not worry too much. i would contact Stinger and send them the lot number and kinda 'demand' replacement, non-stinger ammo from them. Winchester will always, well in my case, has always, provided another box of ammo of your choice, same caliber, if a lot number has caused a kaboom or some other type of destructive malf in a weapon using their ammo. YMMV, just my .02 from experience.
OP
ScrapmasterFlex
Member
Quick Update-
I had called again about 10 days back, maybe last monday, I forget when.
Anyway I got in touch with an excellently-mannered and extremely helpful gent at S&W CS, he looked into my situation and said, "Let's see... ok it says it's coming down here to Customer Service.." and I said, hey, I mean no disrespect, but let me point out that is what the other guy I talked to said and I am not at all understanding WHAT it means that my rifle is "coming down to Customer Service, and you'll receive a phone call.... " and does it mean it's been fixed??
He did some research- my problem was, I included in the letter of what happened to my rifle, some description of (minor) injuries that resulted from the kaboom. And I will admit, you could take my detailed and well-written, fairly substantial writings to mean, I had suffered actual serious injuries and had major problems as a result. That was not at all the case however, my injuries were minor and I am fine. Apparently whenever anyone mentions injuries like this, they automatically put the gun repair on hold, and do a thorough investigation, for both the repair part and , are they going to sue? Are they looking to cause a problem? Is this going to be in the media? etc.
After assuring the gentleman that I was okay and I was not at all intending to make an issue out of this, I just wanted my rifle fixed and was worried they were going to either refuse or pass the buck, deflect the blame, or worse, he said he would note that for me and forward it back for repairs.
I hadn't heard a thing the rest of the week and then this week... I had decided to call again on Friday but - late last night I got an email saying my rifle had been shipped out on Monday and I'd receive it Friday. No further information was included.
So hopefully tomorrow I will be able to report I received it and it's all gravy, but regardless I will make a report to you righteous guys and gals and we will see what we will see tomorrow!
As always, thanks very much for the immense support and help and kind words from all my righteous peoples and peoplettes here.
I had called again about 10 days back, maybe last monday, I forget when.
Anyway I got in touch with an excellently-mannered and extremely helpful gent at S&W CS, he looked into my situation and said, "Let's see... ok it says it's coming down here to Customer Service.." and I said, hey, I mean no disrespect, but let me point out that is what the other guy I talked to said and I am not at all understanding WHAT it means that my rifle is "coming down to Customer Service, and you'll receive a phone call.... " and does it mean it's been fixed??
He did some research- my problem was, I included in the letter of what happened to my rifle, some description of (minor) injuries that resulted from the kaboom. And I will admit, you could take my detailed and well-written, fairly substantial writings to mean, I had suffered actual serious injuries and had major problems as a result. That was not at all the case however, my injuries were minor and I am fine. Apparently whenever anyone mentions injuries like this, they automatically put the gun repair on hold, and do a thorough investigation, for both the repair part and , are they going to sue? Are they looking to cause a problem? Is this going to be in the media? etc.
After assuring the gentleman that I was okay and I was not at all intending to make an issue out of this, I just wanted my rifle fixed and was worried they were going to either refuse or pass the buck, deflect the blame, or worse, he said he would note that for me and forward it back for repairs.
I hadn't heard a thing the rest of the week and then this week... I had decided to call again on Friday but - late last night I got an email saying my rifle had been shipped out on Monday and I'd receive it Friday. No further information was included.
So hopefully tomorrow I will be able to report I received it and it's all gravy, but regardless I will make a report to you righteous guys and gals and we will see what we will see tomorrow!
As always, thanks very much for the immense support and help and kind words from all my righteous peoples and peoplettes here.
SK2344
US Veteran
Call them and send it back to them. I'm quite sure they will make good and repair or send you a new gun. Several years ago I bought a used snubby from a friend with no documentation and after several trips to the range I noticed a slight crack in the frame and sent it back to S&W and within two weeks I received a new gun!
OP
ScrapmasterFlex
Member
OK SO Here is my final report (I assume and hope, although many hopes come to naught and we all know what happens when one assumes.... lol).
I received my rifle back yesterday as expected from the email and tracking info. Didn't get it till 5pm because of the holiday FedEx traffic and I've been receiving my packages from a FedEx holiday helper for the past 45 days or so. So I couldn't do much with it but check it out last night. The rifle came back looking good, no problems, my $500 worth of Magpul upgrades were still attached and my Aimpoint Micro w/ Daniel Defense mount was still on (I know people will say I am crazy for sending it back with this $700 optic and $100 mount. BUT- here me out: I had JUST got it *perfectly* zeroed before it kaboomed. It is not a QD mount... so if I removed it, I would be starting from zero again. And I mean, I have it zeroed so I can hit a letter of a word printed on a target @ 25 yds. So I was very hesitant to remove it. I photographed the rifle and optic together and being packaged for shipping and being sealed up together, and noted the optic in my letter to S&W, so I had "proof" if it came to it. But it came back fine.)
The packaging included paperwork from Smith and Wesson. What was odd was, they didn't specify anything they did. None of the available parts or systems were marked AT ALL, neither REPAIRED nor REPLACED. There was one simple typed statement: "REPAIRED RIFLE & BROUGHT UPGRADED TO CURRENT" - whatever that entailed , who knows?
They did clean my rifle pretty good, and either gave me an entirely new bolt or they scrubbed and rubbed my bolt to brand-new luster ... and of course what looks like some new springs and an extractor to replace the ones that went kaboom. (springs and extractor went flying out during the detonation).
They also sent me a free 10-rd magazine. I guess since I own a Compliant version bought in NJ , despite the fact I live in Florida now, they couldn't send me a 25-rd magazine?
I took it out today and put 100 or so rounds through it. It fired fine, perfectly, did great, accuracy was great, all good.
I am very happy with this and glad it was taken care of and done for free... Could have used a little bit more clarity and communication but in the end, what the heck , they took care of me ... They had the rifle less than 2 weeks, can't ask for much more than that.
Very much thanks to everyone here to helped me and had kind words for a poor guy who blew up his baby rifle. Thanks again and good shooting my righteous brothers and babes.
I received my rifle back yesterday as expected from the email and tracking info. Didn't get it till 5pm because of the holiday FedEx traffic and I've been receiving my packages from a FedEx holiday helper for the past 45 days or so. So I couldn't do much with it but check it out last night. The rifle came back looking good, no problems, my $500 worth of Magpul upgrades were still attached and my Aimpoint Micro w/ Daniel Defense mount was still on (I know people will say I am crazy for sending it back with this $700 optic and $100 mount. BUT- here me out: I had JUST got it *perfectly* zeroed before it kaboomed. It is not a QD mount... so if I removed it, I would be starting from zero again. And I mean, I have it zeroed so I can hit a letter of a word printed on a target @ 25 yds. So I was very hesitant to remove it. I photographed the rifle and optic together and being packaged for shipping and being sealed up together, and noted the optic in my letter to S&W, so I had "proof" if it came to it. But it came back fine.)
The packaging included paperwork from Smith and Wesson. What was odd was, they didn't specify anything they did. None of the available parts or systems were marked AT ALL, neither REPAIRED nor REPLACED. There was one simple typed statement: "REPAIRED RIFLE & BROUGHT UPGRADED TO CURRENT" - whatever that entailed , who knows?
They did clean my rifle pretty good, and either gave me an entirely new bolt or they scrubbed and rubbed my bolt to brand-new luster ... and of course what looks like some new springs and an extractor to replace the ones that went kaboom. (springs and extractor went flying out during the detonation).
They also sent me a free 10-rd magazine. I guess since I own a Compliant version bought in NJ , despite the fact I live in Florida now, they couldn't send me a 25-rd magazine?
I took it out today and put 100 or so rounds through it. It fired fine, perfectly, did great, accuracy was great, all good.
I am very happy with this and glad it was taken care of and done for free... Could have used a little bit more clarity and communication but in the end, what the heck , they took care of me ... They had the rifle less than 2 weeks, can't ask for much more than that.
Very much thanks to everyone here to helped me and had kind words for a poor guy who blew up his baby rifle. Thanks again and good shooting my righteous brothers and babes.
68sixspeed
Member
Glad to hear it worked out, s&w took good care of you, and with a quick turnaround. Enjoy.
RedNeck Jim
Member
I recently ran into the same issue, when communicating with S&W via email. I never got an entirely clear answer from them... never. Almost was like they have a series of preprogrammed answers in their system & they pick the one that comes closest to answering the question. After a few of these back & forths, I asked the guy could he please respond like a human, and not some robot, and just answer my question. After that, my question was answered.
lhump1961
US Veteran
It's been my experience that they don't get too carried away with long winded explanations of the work they do...maybe they don't want us getting any ideas and trying anything on our own.
OP
ScrapmasterFlex
Member
I re-read my explanation and wanted to clarify. Inside the box was paperwork that listed each of the 15-22 parts. this is in a grid form with REPAIRED and REPLACED boxes for each one... As in, Say they Repaired the bolt, Repaired the barrel, replaced the extractor, replaced the springs, etc. They could mark the paperwork accordingly and you'd easily be able to follow along.
In my case they didn't mark anything as neither Repaired nor Replaced... Simply a one line description: Repaired Rifle etc. Now I dont really MIND as alls well that ends well as far as I'm concerned. Just wanted to point out the specifics Since others seem to share the S&W minimalist approach to communications details lol.
Again I'm very happy and in addition to the 15-22 Success, I put a hundred or so rounds through Both my M&P Shield 9mm and M&P 22 Compact yesterday with my Dad . - - a great day with my old man and Smith & Wesson ! (I'm nearly 34 and the 15-22 is the first gun I've even Seen him smile while shooting lol)
In my case they didn't mark anything as neither Repaired nor Replaced... Simply a one line description: Repaired Rifle etc. Now I dont really MIND as alls well that ends well as far as I'm concerned. Just wanted to point out the specifics Since others seem to share the S&W minimalist approach to communications details lol.
Again I'm very happy and in addition to the 15-22 Success, I put a hundred or so rounds through Both my M&P Shield 9mm and M&P 22 Compact yesterday with my Dad . - - a great day with my old man and Smith & Wesson ! (I'm nearly 34 and the 15-22 is the first gun I've even Seen him smile while shooting lol)
RhimFire
Member
Your explanation from S&W was the same as mine. My extractor, plunger and spring all were KABOOMED from my 15-22 as well just a month or so ago. I emailed them. They emailed a shipping label. I knew from reading the forums they would take care of it or contact me f I was going to have to pay for any repair. A week and a half later I received an email with the return shipping notice. All that was with the returned rifle was a couple of pages just as you noted with a list of parts and services and nothing was marked. My rifle was repaired and I am a happy customer. No need to over analyze it is my motto.
buzzkillbob
US Veteran
I've had this happen twice. Both times they've been great about repairing the rifle. Sure, the paperwork was a little sparse, but I don't really care if something is repaired or replaced as long as I get a functional rifle back.
