My first time at the VA, as a patient, was '97 or '98. I married a Critical Care Nurse who worked there at Bay Pines in MICU/SICU and who then got her Master's and became a Nurse Practitioner.
All the docs and patients spoke highly of her (I'd run into them at parties or in the community) and I was sure that she was very competent.
Nonetheless, I despised the VA, I hated it when her car was in the shop and I had to take her or pick her up from work. I had not been very fond of the Military or those we called lifers back in the day and wanted nothing, at all, to do with them in any form, VA, American Legion or VFW.
Then, finally, my wife talked me into going out there (it sure took a lot more than one conversation, but...).
And, I never left.
I have received the best medical care I've ever gotten. I get what I think of as a very nice disability pension, tax free, and they have saved my sorry life two and, it looks like, three times now. They've given me two sets of hearing aids, no charge. I get all my scripts there, no charge (that depends on your disability rating) and I have always been treated with kindness, courtesy and respect.
I always set my appointments as the first one of the day, the last one of the day or rarely, but sometimes, the first one after lunch.
It's a very rare occasion when I am not finished and in my SUV, headed out the gate, at my appointment time

. Never happens like that at a non-VA doc's appointment. So, I no longer use any non-VA docs except for eye care and that only because I have had some weird eye surgeries.
Maybe it's because the VA Hospital here and in Tampa are the two largest in the country-I don't know. They are the only ones I've been to, so YMMV.
I've seen some problems there-but the ones I've seen were always preceded by some jerk and, sometimes, with this wife, coming in with a real bad attitude before he ever checks in with the clerk. It never ends well, for him. Starting one's appointment off screaming at the reception clerk seems kinda foolish, but....
I don't have any idea what the VA is like where those of you live who have had problems, it's just that my experience has been different and great.
Bob