milton6x
Member
be aware
I had a top end Carrier AC , furnace , air cleaner , thermostat installed two years ago with a factory ten year parts and labor warranty . $11,000 .This unit requires a $125 air cleaner every six months . Last fall the thermostat announced there was a malfunction in fan motor . Called the installing dealer and the tech announced it needed a $650 fan control that he just happened to have one on the truck . The fan was covered , but he wanted to bill me $85 because we had not had an annual tune up . I said OK , "but I will be contacting the Carrier Factory about this extortion". Tech then called his boss and announced the charge is dropped for good customer relations .
I contacted Carrier and was told the Factory approves of this criminal activity and dealer can refuse warranty claims if annual inspections are not done . My previous Carrier ran for 26 years with $2.00 filters and no annual service . Keep this in mind when choosing a brand , model and dealer . I welcome any comments .
I had a top end Carrier AC , furnace , air cleaner , thermostat installed two years ago with a factory ten year parts and labor warranty . $11,000 .This unit requires a $125 air cleaner every six months . Last fall the thermostat announced there was a malfunction in fan motor . Called the installing dealer and the tech announced it needed a $650 fan control that he just happened to have one on the truck . The fan was covered , but he wanted to bill me $85 because we had not had an annual tune up . I said OK , "but I will be contacting the Carrier Factory about this extortion". Tech then called his boss and announced the charge is dropped for good customer relations .
I contacted Carrier and was told the Factory approves of this criminal activity and dealer can refuse warranty claims if annual inspections are not done . My previous Carrier ran for 26 years with $2.00 filters and no annual service . Keep this in mind when choosing a brand , model and dealer . I welcome any comments .
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