I think...
While I understand (basically) the idea you are trying to convey, that little summary is horribly misguided. There is nothing about Taurus where Smith & Wesson should "follow the lead." Except, perhaps, for their willingness to debut oddball and interesting new products.
Taurus has built a reputation for NON-service. They aren't rude, they don't turn customers away, they simply squirrel every problem in to a 12-16 month bottomless hole and often STILL don't actually fix the problem. And this is an issue when your company builds so many poorly constructed and BADLY finished products.
For some reason it sure seems that when we are on the subject of Smith & Wesson 3rd Generation pistols... we have a lot of folks who want to be annoyed at warranty promises from 1989. I can't say the bulk of these complaints are people with broken guns -- usually seem to be concerns about a gun they own that hasn't broke but darn it, they wanna know what is going to happen if it does.
Part of the 12-16 month hole was that all Taurii had to be shipped back to Brazil, with the accompanying insanity of getting to and from there...not to mention the language barrier in getting problems explained properly...
Now they've got a facility in Florida that's taking care of warranty work,
and that little change seems to be making a HUGE difference
My first duty sidearm was a Taurus 66 in .357mag,
after switching the wood grips to rubber, it was a great shooter!
More recently I picked up a 24/7Pro-C compact for CC,
which my wife quickly claimed and made her EDC,
so I snagged her a Pink one, which turned her into a 2-gun gal
Only hiccup we had with either was those 13-rd mags,
and Taurus sent out 17-rd'rs which work perfectly.
Even though there's a recall on 'em due to a safety (on/off) issue,
the safety on both works perfectly, & after the recall hit
I inspected both very carefully to make sure they didn't have the issue.
So maybe I'm a lucky one, but I've no problem with Taurus.
I've had far more issues with Ruger than with Taurus, Star,
S&W, & Keltec combined.