New 617 with issues

Back in the 1970s, I had a Model 19 and by shooting magnum loads in it, I caused the chambers to swell and extraction of fired cases became very difficult. S&W replaced the cylinder but of course it happened again. They replaced the cylinder a second time but included a letter with the returned gun stating they would not replace it under warranty a third time. I wondered what the point of having a gun with the barrel marked ".357 S&W Magnum" was if you had to limit your shooting to .38 Special ammo. That problem eventually led to the creation of the "L"-frame line.

I also had an 8-3/8" Model 14 that shot below the point of aim with 110-grain loads but right on with 148-grain target ammo. S&W sent me a higher rear sight blade that allowed the rear sight to be adjusted for either load.

Especially today, customer service is a lost art. I had to take a new Remington Model 700 to the nearest authorized Remington warranty repair station because the extractor broke on the gun's second shot. The shop owner had zero personality and after he had the rifle 10 weeks for what Remington told me was a 10-minute repair, I called Remington's office in North Carolina. An hour later, the gunsmith called telling me my rifle was ready to be picked up.

Good luck with your 617! I have an older 6" 617 that functions great.

Ed
 
I think the problem is the shooter not the gun :D . Don't blow up on me - I mean it in a kind way- You only tryed the ammo you like and the gun doesn't have the same taste. My 617 will do the same with that ammo you were talking about, but it will cut the hair off a nat butt at 25 yards with CCI Standard Vols. ammo. You never know which ammo a 22 will like to eat, I have a lunch bucket full of 22 ammo - everything I can get my hands on just for testing. When you go from one ammo to another - shoot 10to20 rounds just to get rid of the stuff from the last brand and then test it. You will find a big differents. That tarass will shoot for awhile - but that pot metal wears after awhich and it will go south on you.
 
The problem I have is they said they tested it with cci mini mags and thats what I used and got a 2.25 group.I called S&W forthe spect on this gun and the teck told me 2' max group at 25 yards that doesnt seem to good for what they call a competive gun
 
The 617 does have a reputation for being a bit fussy in regards to ammo. I would suggest that if you want smaller groups, start experimenting with different ammos. I know mine will shoot under 2 inches at 100 feet with the really cheap Winchester Xpert HV from Walmart. The only problem is that it's just filthy and cleanup can be a real chore. Recently I've started using the Federal bulk and it's a lot cleaner, however I haven't really tried to wring it out at long range. Might put some time in next weekend and see how it does.
 
Smith and Wesson

Problems like this would be less if S&W upon getting the gun and confirming there was a problem, made the person who signed off on it at the factory start paying for shipping costs at least. If it is a training issue, take care of it. If someone at the factory does not care about their job, find someone who does.

I think Racklover hit the nail on the head. Whoever signed off on the gun should have to pay to have it shipped both ways and have their time/wage deducted for the return repair.
Maybe this would be an incentive to do a better job the first time.

In this day and time, too many good people are looking for a job.

augy
 
Had a brand new 1994 625-4 5" that had the barrel over-rotated. New to revolvers, I thought that that level of manufacturing error was normal and within bounds. The front sight body was noticeably rotated from the vertical. The front sight was bent over (manufactured like that) so the blade top was horizontal (the blade was slightly curved; looked like a black Frito on the front). It worked O.K. but looked really dorky but after a couple of shooting sessions my eye kept going to the problem and it was bugging me in a major way.

Smith fixed the problem but I was really aggravated that QC let that out of the plant! The problems were fixed and it was a great gun but anymore I only buy Smiths made late '80s and earlier. Can you say P&R?

The point is that is the last new gun I bought from them.
 
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Out of the blue; my revolver showed up today. The site looks pretty good, but may be off a hair. Some may remember I wanted to have a fiber optic front site installed on this gun. Well, the gun is back with the original site. There was a note inside scribbled on a post-it saying a fiber optic wasn't available for this model. Maybe they don't stock the site, but I have seen other guns with it. If they would have told me it wasn't available, I would had them put a gold bead in the front site. I don't know why they just couldn't have called me before they sent it back or allowed me to talk to someone in that department last time I called. I'm glad the gun is back; I haven't gotten to shoot it yet, but I am disappointed about the site ordeal.
 
Quality Control???

Similar to responsibility, ethics, and honesty? We have lawyers to get you out of issues like those these days. It should have taken one second to just glance at the sight picture in the factory but the bottom line is that we are having a harder and harder time with employees that take the responsibility for their actions, the ethics to work diligently, and put in an honest day's work. And we still are shocked that something like Q/C went to lunch and never came back??? Don't think this is a rip on SW, this is on America as a whole at this point. Sorry this comes across so much like a rant, but really... how can we express such shock and dismay at this point?
 
Back in the 1970s, I had a Model 19 and by shooting magnum loads in it, I caused the chambers to swell and extraction of fired cases became very difficult. S&W replaced the cylinder but of course it happened again. They replaced the cylinder a second time but included a letter with the returned gun stating they would not replace it under warranty a third time. I wondered what the point of having a gun with the barrel marked ".357 S&W Magnum" was if you had to limit your shooting to .38 Special ammo. That problem eventually led to the creation of the "L"-frame line.

I also had an 8-3/8" Model 14 that shot below the point of aim with 110-grain loads but right on with 148-grain target ammo. S&W sent me a higher rear sight blade that allowed the rear sight to be adjusted for either load.

Especially today, customer service is a lost art. I had to take a new Remington Model 700 to the nearest authorized Remington warranty repair station because the extractor broke on the gun's second shot. The shop owner had zero personality and after he had the rifle 10 weeks for what Remington told me was a 10-minute repair, I called Remington's office in North Carolina. An hour later, the gunsmith called telling me my rifle was ready to be picked up.

Good luck with your 617! I have an older 6" 617 that functions great.

Ed

Ed,

just curious: What kind of loads were you firing and what volume?

tk
 
Brif,

You have me thinking now, for I have on order a Model 617 (6") and a Model 627 Pro. I will surely check them out before I pay for them and will clean and fire them both the day after delivery to be sure. Regarding the front sights on the 617: I too was looking into that and a good quality high visibility (fiber) sight will not fit on the 617. I was told it has to do with the dimensions/thickness of the sight. Your option is the same as mine for now, replacing the sight with a Gold Bead which will run around $50 if purchased from a hight end manufacturer. May be sometime down the road a fiber sight will be available (I love the green ones).
I do know that I will be replacing those rubber grips with some nice wooden ones, just need to decide which grips will suit my taste best. Both the 617 & 627 Pro will be solely used for Target Shooting.
Let us know how your 617 performs on the range.
I am in retirement and like to spoil myself with nice toys to play with.


The "Grommet"
 
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I had a fiber sight on my 627. I did not see any improvement and actually my scores increased when I went back to a plain black Patridge. Maybe it is just my old eyes or maybe others see the fiber better, but I am unable to "see" and advantage. (sorry about the pun)
 

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